@Preamble{
"\hyphenation{ }" #
"\ifx \undefined \booktitle \def \booktitle#1{{{\em #1}}} \fi" #
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@String{ack-nhfb = "Nelson H. F. Beebe,
University of Utah,
Department of Mathematics, 110 LCB,
155 S 1400 E RM 233,
Salt Lake City, UT 84112-0090, USA,
Tel: +1 801 581 5254,
FAX: +1 801 581 4148,
e-mail: \path|beebe@math.utah.edu|,
\path|beebe@acm.org|,
\path|beebe@computer.org| (Internet),
URL: \path|https://www.math.utah.edu/~beebe/|"}
@String{j-COMMUN-DESIGN-Q-REVIEW = "Communication Design Quarterly Review"}
@String{pub-ACM = "ACM Press"}
@String{pub-ACM:adr = "New York, NY 10036, USA"}
@Article{Potts:2012:DDC,
author = "Liza Potts and Michael Albers",
title = "Defining the design of communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "3--7",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448918",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Welcome to your newly redesigned SIGDOC newsletter.
Nearly a year ago, we began having conversations about
publishing opportunities for cutting-edge (and often
bleeding-edge) research in our field. The kind of work
that includes pilot studies, exploratory research
happening inside labs, centers, and in the field. The
kind of work that has trouble getting recognition and
funding because it is new, does not have years of
research behind it, and is often risky to take on.
Cutting-edge work is also the kind of research and
application work that needs to find a publishing venue
as quickly as possible to encourage further
exploration, discussion, and refinement. Other relevant
work would be surprising and interesting results of a
usability test or development project. Although this
work may not be as bleeding edge (and may not even
qualify as a ``full research project,'') the knowledge
the project team gained can help other groups and needs
a venue on which that communication can occur.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Spinuzzi:2012:WCD,
author = "Clay Spinuzzi",
title = "What is communication design?",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "8--11",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448919",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In 1997, I worked with a team to conduct my first
qualitative research project, a study of how software
developers used code libraries when developing a common
codebase (McLellan et al. 1998; Spinuzzi 2001). In
particular, I was interested in how developers used
inline comments to understand their own and others'
code. At two sites, the developers used comments pretty
much as you might expect: as notes for interpreting and
communicating information about the code. But at the
third site, developers essentially ignored the
comments. One compared the comments to an approaching
car's blinker: it might or might not indicate intent,
but you'd be foolish to trust it. Another set his
editor to gray out comments so they wouldn't distract
him. A third used comments --- not to interpret the
code, but as landmarks for navigating it. ``If I have
50 lines of code without a comment,'' he told me, ``I
get lost. It takes me a while to actually read the code
and find out what it's doing. But if I have comments I
can separate it into sections, and if I know it's the
second section in the function, I can go right to
it.''",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Swarts:2012:CD,
author = "Jason Swarts",
title = "Communication design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "12--15",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448920",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "What is communication design? The term may represent,
along with technical communication, information design,
and content development, the latest permutation of how
the work once known as technical writing has been
re-named and re-professionalized. This is a reductive
answer, of course, since the terms emphasize different
qualities of that work and all are pinchy and baggy as
generic descriptors. A different answer is that the
term communication design captures an awareness that
our field lacks a center. It has its genres and its
processes, but as Johnson-Eilola and Selber (in press)
argue, it is the focus on defining and solving problems
in novel ways and in response to the exigencies of
highly varied situations that underscores the
importance of what we do. I prefer to see communication
design as an embrace of that role, a recognition that
the scope of our concern is broad: it is communication.
It is also constructive work, aimed at producing
concrete effects in the world. It is not just writing;
it is design.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hart-Davidson:2012:VCA,
author = "William Hart-Davidson and Jeff Grabill",
title = "The value of computing, ambient data, ubiquitous
connectivity for changing the work of communication
designers",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "16--22",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448921",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Our experiences as part of the Writing in Digital
Environments (WIDE) Research Center have led to a
complete break with the notion that we are concerned
with the effective communication of idea to an audience
or even with the related idea that we design
technologies for that purpose. At least this is the
stance that we take in this very short essay.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hayhoe:2012:TFI,
author = "George F. Hayhoe",
title = "Telling the future of information design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "23--26",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448922",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Ask 10 technical communicators to define information
design, and you're likely to get as many very different
answers (Redish, 2000). Despite the variety, however, I
think that most definitions of information design
correspond more or less to one of the following
approaches.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{McNely:2012:BDS,
author = "Brian McNely",
title = "Big data, situated people: humane approaches to
communication design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "27--30",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448923",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In his 2005 book Ambient Findability, Peter Morville
argued that what we find changes who we become. In 2012
and beyond---in an information environment of filter
bubbles, contextual advertising, and friend-of-friend
chains that push ordinary folks well beyond the Dunbar
number---perhaps Morville is in need of some updating:
what finds us changes who we become.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Pierce:2012:DC,
author = "Robert Pierce",
title = "Design of communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "31--36",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448924",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "There is much discussion and debate about what exactly
falls within the bounds of what is termed, ``design of
communication.''",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Salvo:2012:VRB,
author = "Michael J. Salvo",
title = "Visual rhetoric and big data: design of future
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "1",
pages = "37--40",
month = sep,
year = "2012",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448917.2448925",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:03 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The hype machine---media, corporate communications,
and futurist prognosticators---are hard at work
promoting Big Data. There are computing and storage
resources that, like the ``dark fiber'' installed at
the turn of the millennium that now carries streaming
video, are looking for huge data sets that require the
powerful processing and tremendous storage capacity of
the new infrastructure. And there is no better
confluence than that provided by the impetus to
rearticulate Communication Design Quarterly in an age
of Big Data. The New York Times has been running
articles about Big Data for some time: ``Big data is
all about exploration without preconceived notions.''",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Potts:2013:NGD,
author = "Liza Potts and Michael Albers",
title = "The next generation on design of communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "2",
pages = "3--4",
month = jan,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448926.2448927",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:08 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Supporting the next generation of design of
communication scholars is a core mission for
Communication Design Quarterly. Beginning with this
issue, we hope to highlight the exciting research that
our younger generations are contributing to the
field.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Koh:2013:CAL,
author = "Jeffrey Tzu Kwan Valino Koh and Kening Zhu and Kasun
Karunanayaka and Doros Polydorou and Roshan Lalintha
Peiris and Ryohei Nakatsu",
title = "Characterizing the analog-like and digital-like
attributes of interactive systems",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "2",
pages = "8--36",
month = jan,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448926.2448928",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:08 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this paper we analyze the works of the Keio-NUS
CUTE Center at the National University of Singapore in
order to uncover the dispositions of ``analogness'' and
``digitalness'' in regards to the relationship between
users and interfaces. By comparing concepts of
embodiment from a philosophical perspective, paired
with the computer science treatment of analog and
digital data, we derive a contingent definition for
analog-like and digital-like interaction. With case
studies as reference, we outline a continuum to
describe types of interfaces based on these
dispositions, which could then be further analyzed
using characteristics for designing analog-like,
digital-like or hybrid-like interactive systems. We
then propose a new methodology for designing novel
interactive systems that are analog in nature, called
interactive analog media (IAM) and finally describe a
prototype system called Linetic, which exemplifies some
of the characteristics described in this paper.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lindsley:2013:PID,
author = "Tom Lindsley",
title = "Prefab interface development and the problem of ease",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "2",
pages = "37--49",
month = jan,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448926.2448929",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:08 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "To elaborate on a recent tweet by Dan Cederholm of the
development studio, SimpleBits, and author of the
standards-focused Bulletproof Web Design, current web
development practice, with its many device, format, and
user contingencies, is creating an ever-expanding and
increasingly complex geography for novice web writers
and developers to navigate and learn. For a novice to
output the ceremonial ``Hello world'' in 2013 is to
greet a world of web writing barely comparable to the
inline-styled, table-formatted, and JavaScript-leery
World Wide Web which many veteran developers first
learned.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Harrison:2013:SYT,
author = "Angela Harrison",
title = "{I} see you're talking {{\#HPV}}: communication
patterns in the {{\#HPV}} stream on {Twitter}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "2",
pages = "50--51",
month = jan,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2448926.2448930",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:08 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This poster reports data from a pilot study of
communication practices in the microblogging site
Twitter. A content analysis was conducted on a random
sample of 50 tweets from the \#hpv (human
papillomavirus) stream in order to determine any
recurring practices such as use of links, retweets,
uses of the @ symbol, and other phenomena. The pilot
study found that, unlike studies conducted on
communication patterns in Twitter streams, the
participants in the \#hpv stream use it to primarily
broadcast information as opposed to interacting and
conversing with one another, and collaboration, while
present indirectly, is minimal. The researcher plans to
expand the sample set to 900 tweets and continue the
process of content analysis in order to determine more
solid findings for practices of communication in this
space. The researcher also plans to examine other
spaces relevant to the exchange of information on HPV,
conduct content analyses for them, and compare them to
the findings on Twitter. The goal is to use these
findings for both health and technical communication so
that better systems can be designed to optimize the
power of participant generated information spaces.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Potts:2013:SAE,
author = "Liza Potts",
title = "{SIGDOC} at {ATTW}: editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "3--4",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466490",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Pierce:2013:NC,
author = "Rob Pierce",
title = "Notes from the chair",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "5--8",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466491",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Albers:2013:IPS,
author = "Michael J. Albers",
title = "Introduction: {Proceedings} of {Symposium} on
{Communicating Complex Information}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "9--11",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466492",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hailey:2013:RWP,
author = "David E. {Hailey, Jr.}",
title = "{ReaderCentric} writing for the prosumer marketplace:
proposing a new, content-based information architecture
model",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "12--17",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466493",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As usability experts describe the appropriate models
for writing in digital, they consistently express the
need to write in a user-centric format. While I agree
with the importance of efficient navigation in Web
content, I suggest that user-centric writing only
applies to part of the content we find in a website.
Other styles of writing are almost always required. Two
additional styles are persuasion-centric and
quality-centric writing. These two styles are required
by almost all marketing writing and especially
marketing writing for the prosumer community. In this
article I extend the ideas found in user centered
design to include user-centric, persuasion-centric, and
quality-centric writing (which combination I call
ReaderCentric writing ). I believe this impacts
information architecture in a number of important ways,
perhaps most notably in the way the various writing
styles impact the mindset of the information architect.
I will explain why these writing models are important
and demonstrate what happens when the models are
ignored or not understood, plus how they may be
successfully applied to marketing documents on the
Internet. Finally, I will speculate on how information
architecture may be adjusted to meet the needs of the
content, writer, and reader.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zobel:2013:ECU,
author = "Gregory Zobel",
title = "Engaging complexity in usability through assemblage",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "18--22",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466494",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In 2011, I faced a complex research problem: how could
mobile device user experience (HCMVX) of visitors to
Humboldt County, California, be measured and improved?
Mobile visitors are visitors who actively use their
smart mobile devices, like smart phones and iPads but
not laptops, while on vacation. In 2011, there were no
official records or policies regarding mobile visitors
and little local awareness of mobile tourism in
Humboldt County. No one had measured mobile visitors'
experience in Humboldt County and few officials had any
idea on how to improve these visitors' experiences.
This information and policy gap also meant there was no
clear way to contact mobile visitors or arrange for
mobile usability tests. I faced a complex system with
no clear starting point. Traditional usability methods
did not initially help because the majority of
usability methods rely on clearly identified users,
tasks, or goals. While I planned to use traditional
usability methods once the users and usability
problem(s) were identified, it was necessary to first
locate and identify the users and their tasks and
goals. Using Deleuze's assemblage concept, I approached
the complex system of HCMVX, identified potential
points of engagement, conducted field research and
interviews, analyzed, and wrote up my results in less
than six months. Local officials took my results and
reshaped part of their policies and merchant training
based on my data and conclusion. Deleuze's assemblage
offers usability practitioners a means to approach
complex systems and rapidly identify points of
engagement.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Blythe:2013:DSM,
author = "Stuart Blythe",
title = "Dynamic system models and the construction of
complexity",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "23--27",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466495",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Humans routinely fail to comprehend complexity and
anticipate long-term consequences. Systems dynamicists
try to overcome these weaknesses by developing
computer-supported models that can account for multiple
variables in non-linear relationships. Using programs
such as STELLA and Vensim, systems dynamicists create
stock-and-flow diagrams, equations, and, ultimately,
interfaces that enable others to interact with the
model. This paper describes how one such model was
developed and speculates on roles that technical
communicators might play in future projects.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Shirey:2013:RCC,
author = "Jenny Shirey and Ann Charng and Quynh Nguyen",
title = "Researching and communicating the complexity of {IT}
image management",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "28--33",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466496",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Today, the process of image management is extremely
time-consuming for IT administrators. Until now, this
complicated process has not been extensively explored
by design researchers. During a recent research study
at Citrix, we interviewed 17 IT professionals. We used
a process we call ``adaptive interviewing,'' a flexible
methodology that could accommodate the various
infrastructures of IT organizations and the diversity
of ways that administrators handle image management.
While conducting our interviews, we worked with our
information designer to create several visualizations
of our data. Ultimately, we found that supplementing
interviews with information visualizations is a
powerful way to explore, understand, and explain the
complex system of IT image management.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Meloncon:2013:VCE,
author = "Lisa Meloncon",
title = "Visual communication in environmental health:
methodological questions and compromises",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "34--37",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466497",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Disciplinary differences cause multiple problems with
trying to create a research study that gauges readers'
comprehension of complex scientific information. This
paper provides a case study of the some of the issues
associated with research methods and methodologies on
an on an interdisciplinary team.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Passera:2013:TCL,
author = "Stefania Passera and Helena Haapio",
title = "Transforming contracts from legal rules to
user-centered communication tools: a human-information
interaction challenge",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "38--45",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466498",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this paper, we illustrate how merging contract
design with information design, especially
visualization, can help to transform contracts (and
people's perceptions about contracts) from legal rules
to communication tools. We argue that improved
human-contract interaction can maximize the value of
commercial relationships, minimize risk, and prevent
workplace frustration. Viewing contracts as boundary
objects and changing their design to overcome the
current challenges offer unexplored opportunities for
both research and practice.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Kain:2013:VCU,
author = "Donna Kain and Michelle Covi",
title = "Visualizing complexity and uncertainty about climate
change and sea level rise",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "46--53",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466499",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this paper, we discuss the use of visual
representations to assist people in understanding
complex information about sea level rise and climate
change. We report on the results of a 2011 study in
which we conducted plus-minus document usability
evaluations of documents describing the mechanisms and
consequences of sea-level rise in coastal areas. The
protocol included 40 participant interviews and post
interview quizzes. We tested with three documents, one
that presented information for the U.S. southeastern
coastal region and two that presented information
``localized'' for the two areas in which we conducted
the research. Findings indicate that participants had
difficulty with information presented in graphs and
maps and that, while they indicated preferences for
localized information, localized images did not improve
understanding of complex information.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Richardson:2013:AU,
author = "Kevin H. Richardson",
title = "{It}'s not about usability",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "54--56",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466500",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Traditional usability firms (or usability groups
within large companies) tend to focus on evaluation,
and their design process typically ends at the Discover
phase. For organizations (or individuals) that tout
themselves as ``User Experience'', the goal is to have
the research and data dictate design, going so far as
to have the research person creating wireframes ---
defining screen layout, interaction models and
information architecture. After all, isn't a
research-based interface what we're after?",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Albers:2013:CCI,
author = "Michael J. Albers",
title = "Cargo cults in information design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "3",
pages = "57--61",
month = apr,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2466489.2466501",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:12 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "There are a multitude of rules of writing and design.
Cargo cult design occurs when designers rigidly apply a
design rule without a clear understanding of why the
rule exists or whether it applies to the situation. The
rules moved into the status of being a rule for a
reason. It is important for designers to understand
those reasons so they can critically analyze the
situation and make decisions about the applicability of
the rule. Successful design requires deeply
understanding and working within the situational
context and not blindly applying generic rules.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Albers:2013:DCO,
author = "Michael J. Albers",
title = "Design of communication open research questions:
editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "3--5",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524249",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This issue considers the question of what are (or
should be) the major current research problems that
researchers within Design of Communication should be
addressing.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Potts:2013:NC,
author = "Liza Potts",
title = "Notes from the chair",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "6--10",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524250",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Arduser:2013:PEU,
author = "Lora Arduser",
title = "Produsers and end users: how social media impacts our
students' future research questions",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "11--14",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524251",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "When I bought my first Mac I was frustrated by the
lack of instructional documentation in my shiny new
box. I found myself regularly going online to look for
help in the form of PDFs or videos. A company
professionally produced these instructional ``texts''.
Enter the webcam, the iPhone, and a host of websites to
upload user-generated content, and we increasingly see
end users becoming produsers, individuals whom produce
as well as consume information.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Longo:2013:PRT,
author = "Bernadette Longo and Nancy Coppola and Norbert Elliot
and Andrew Klobucar and Carol Johnson",
title = "A program of research for technical communication:
adaptive learning",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "15--17",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524252",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Distinct from prose essays as cultural expression, we
use technical communication for functional purposes,
addressing questions of how people learn as we craft
our communications. Aristotle set out psychological
principles of how people learn --- or are persuaded to
change their minds --- when he laid down his
foundational advice for rhetors to cultivate ``the
faculty of observing in any given case the available
means of persuasion on almost any subject presented to
us.'' Building on this foundational principle,
technical communicators since World War II have studied
how to achieve persuasion (or change) by making
information accessible, formatting documents, writing
at designated reading levels, and setting out
instruction steps clearly. Recently, we have also
become interested in how, through the concept of
rhetoric, oral and written language acquires poignant
social, ethical and technical dimensions, situating
Aristotle's ``faculties'' of persuasion within specific
cultural and political contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Pflugfelder:2013:BDB,
author = "Ehren Helmut Pflugfelder",
title = "Big data, big questions",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "18--21",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524253",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "One significant concern I have for the future of
technical communication, a concern I often share with
my students, involves the impact of ``big data.''
Though the term is frequently used with a sneer, or at
least a slightly unsettled laugh, the methods for
retrieving information from large data sets are
improving as I write this. One significant question the
field faces is: ``what new relationships will develop
and what new work will technical communicators be
responsible for in emergent big data projects, in
coming years?''",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Jones:2013:RDB,
author = "Dave Jones",
title = "From research to design: building knowledge so that we
can build experiences",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "22--25",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524254",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As a scholarly researcher and architect working in
industry, the most critical questions facing
communication designers tackle complex ecosystems of
people, technologies, and culturally situated
practices. The field of Technical Communication is
uniquely equipped to tackle these challenges
(Hart-Davidson, 2001). Carolyn Rude (2009) states that
scholars in the field of Technical Communication must
explore how ``texts (print, digital, multimedia,
visual, verbal) and relative communication practices
mediate knowledge, values, and action in a variety of
social and professional contexts'' (p. 176). She argues
that research within the field must be situated at the
intersection of creative practices that produce
different types of texts, the cultures that provide
meaningful context to such activities, and the
technologies that support the production of both texts
and meaning. But, where does Rude's call to action
point Technical Communication as a field, now? What new
research questions have emerged at the intersection
that she describes?",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Kalmbach:2013:IWN,
author = "James Kalmbach",
title = "The invisible web and the need for new research
methodologies",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "26--28",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524255",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "A research question that I believe will be important
for technical communication practitioners and scholars
in the next decade is as follows: How do we do develop
big data methods for locating and studying web-based
technical communication artifacts?",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Davis:2013:ICP,
author = "Marjorie T. Davis",
title = "Identifying core principles and expectations",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "29--30",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524256",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "I'd like to add my brief response to your discussion
about research questions facing our discipline. I can
immediately name two.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Walton:2013:NIC,
author = "Rebecca Walton and Natasha N. Jones",
title = "Navigating increasingly cross-cultural,
cross-disciplinary, and cross-organizational contexts
to support social justice",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "31--35",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524257",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "We believe that one of the major research questions
that will drive the field of technical communication
during the next 5--10 years is, ``How can technical
communication scholars navigate increasingly
cross-cultural, cross-disciplinary, and
cross-organizational contexts to support social justice
through better communication?''",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Welhausen:2013:CMG,
author = "Candice A. Welhausen",
title = "Chickens, {MRIs}, and graphics: creating visual
information in scientific fields",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "36--39",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524258",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Last semester I gave a talk to a small group of
graduate students and faculty in the Department of
Animal and Food Sciences in the College of Agriculture
on my campus. As one of several invited speakers for
the department's graduate seminar series, the purpose,
I was told, was straightforward: model an effective
presentation for the students. I teach courses in
technical and professional communication so I imagined
it might also be useful to discuss presentation
strategies. I concluded by giving an overview of my own
research interests---broadly, visual
communication---and briefly described a project I am
working on related to scientific graphics and historic
public health maps.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Abel:2013:WMT,
author = "Scott Abel",
title = "Writing for machine translation",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "40--41",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524259",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Computer-assisted translation (aka machine
translation) is on the fast track to becoming a
utility. Translation will automatically become part of
everything we do. Computers, websites, touch screen
devices, in-car navigation systems, kiosks in public
places, ATMs, airline self-service terminals ---
basically any consumer-facing graphic user interface
--- will include a ``translate'' button. In fact, the
beta version of the Android operating system includes
just that in the latest rendition of the Chrome
browser. That's just the start of things to come.
Machine translation will soon be ubiquitous!",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Andersen:2013:ORQ,
author = "Rebekka Andersen and Sid Benavente and Dave Clark and
William Hart-Davidson and Carolyn Rude and JoAnn
Hackos",
title = "Open research questions for academics and industry
professionals: results of a survey",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "42--49",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524260",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "To identify some of the research questions and needs
of most importance to industry professionals and
academics, we conducted a Technical Communication
Industry Research Survey that posed a common set of
questions about research. Here we report the results,
which suggest some differing priorities for academics
and industry professionals, but also some shared
priorities that might help guide disciplinary research,
including content strategy, user behavior,
metrics/measurements, and process/practices.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Oswal:2013:EAP,
author = "Sushil K. Oswal",
title = "Exploring accessibility as a potential area of
research for technical communication: a modest
proposal",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "50--60",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524261",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This position paper proposes the undertaking of a
systematic research agenda on the tangled questions of
accessibility, technology, and disability from the
perspective of Technical Communication field. O'Hara
(2004), Oswal and Hewett (2013), Palmeri (2006), Porter
(1997), Ray and Ray (1999), Salvo (2005), Slatin and
Rush (2003), Theofanos and Redish (2003 and 2005), and
Walters (2010), have approached accessibility issues in
various Technical Communication contexts and have
emphasized the need for more attention to accessibility
in our research, teaching, and practice. Likewise, the
major journals in our field-- Technical Communication,
Technical Communication Quarterly and the IEEE
Transactions in Professional Communication ---have also
published at least one special issue EACH on the topic
of accessibility. While all this sporadic research has
appeared on accessibility-related topics in different
venues, this research has not yet gained the type of
traction one would generally expect from an area with
such a growth potential. As a user-centered discipline,
we also ought to remember that presently 57.8 million
Americans have one or more disabilities. Among the U.S.
veteran population alone, 5.5 million are disabled.
And, if we consider the reach of our Technical
Communication work via the World Wide Web, this planet
has 1 billion people with disabilities who can be
affected by our accessibility research (National Center
for Disability, 2013).",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Keller:2013:TDT,
author = "Beth Keller",
title = "Tracing digital thyroid culture: poster",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "1",
number = "4",
pages = "61--61",
month = aug,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2524248.2524262",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Sep 5 18:09:16 MDT 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this poster presentation, the author traces health
communication in online spaces, especially
conversations about hypothyroidism on Twitter.
Specifically, the author looks at how participants on
Twitter use the hashtag \#hypothyroidism for patient
agency and advocacy. The strength of ties between
\#hypothyroidism (the Twitter hashtag) and the actors
necessary for its existence is also discussed. This
poster presentation argues that Twitter can strengthen
patient agency and advocacy in both online and offline
relationships between hypothyroidism patients and
healthcare professionals. Patient agency and advocacy
is accomplished because Twitter helps to build
communities of support between and among patients and
professionals through the immediacy and accessibility
of information.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Editors:2013:IDI,
author = "{Editors}",
title = "Icon design to improve communication of health
information to older adults",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "1",
pages = "6--32",
month = nov,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2559866.2559867",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Dec 23 10:18:30 MST 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper describes the studies undertaken in order
to improve and simplify communication of health
information for a Remote Patient Monitoring (RPM)
devices, specifically the BL Healthcare Access Tablet,
to older adults. Current icon and information design of
the RPM devices are not well designed to reflect the
needs, experiences and limitations of the older adults.
In addition to this, compliance with self-management
schedules is often poor due to complex and unclear
instructions and information design. The issue of
compliance, with the need for effective communication
between chronic disease patients and healthcare
professionals emphasize the need for the appropriate
information design and communication technology.
Communication of health information was improved from
the perspective of the user experience (UX) design and
information design. For the purpose of addressing the
UX redesign, usability studies were conducted, followed
by the information redesign and icons design. Although
medical peripherals, such as an electronic thermometer,
are required to measure the patient information, a
mobile or tablet application can easily be used to
record, send and view this data. A concept for the RPM
mobile application is developed, that could be used on
existing tablets and smartphones, thus eliminating the
need for the current costly hardware.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Getto:2013:NKS,
author = "Guiseppe Getto",
title = "Networked knowledges: student collaborative digital
composing as communicative action",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "1",
pages = "33--58",
month = nov,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2559866.2559868",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Dec 23 10:18:30 MST 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As Information and Communication Technologies (ICTs)
utilized in workplaces, classrooms, and community
organizations continue to proliferate, it follows that
the kinds of knowledge necessary to assemble those
technologies in order to engage in effective
professional communication are becoming increasingly
complex. This article details a study conducted of two
student teams engaged in a service-learning class in
which they were tasked with producing high-quality
digital products---a mini-documentary and a simple, but
interactive website---for client organizations---an art
classroom in a local public school and a mentoring
initiative within a local non-profit. The main findings
of this study are that students mobilized a variety of
resources and created a flexible network of
technologies, knowledges, people, and modes of
communication in order to address issues pertinent to
their clients. In addition, I argue that the most
important resource students mobilized was knowledge
itself, indicating that one of the most important
aspects of digital composing may be in-depth, practical
knowledge of technologies, modes, and the genres they
involve. Ultimately, the implications of this limited,
classroom-based case study are that a situated
understanding of how to assemble knowledges for the
effective design of communication within a given
communication infrastructure may be more important than
access to the most cutting-edge modes and technologies,
especially when working with resource-poor
organizational clients.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Aparicio:2013:TWL,
author = "Manuela Aparicio",
title = "Technical writers @ {Lisbon}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "1",
pages = "59--60",
month = nov,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2559866.2559870",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Dec 23 10:18:30 MST 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "EuroSIGDOC, the SIGDOC European Chapter, has promoted
workshops and conferences since 2010 in Europe. These
events bring together researchers, academia and
industry, focused on information systems, design
communication, documentation and open source.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hennes:2013:BRB,
author = "Jack Hennes",
title = "Book Review: {{\booktitle{Rhetorical Accessability: At
the Intersection of Technical Communication and
Disability Studies}}, edited by Lisa Meloncon,
Amityville, New York: Baywood, 2013. 247 pp.}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "1",
pages = "61--66",
month = nov,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2559866.2559872",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Dec 23 10:18:30 MST 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Meloncon's Rhetorical Accessability explores the
connections between critical work in disability studies
and technical communication. The first collection of
its kind, included essays combine theory and practice
to emphasize the value of placing disability studies at
the forefront of design, workplace practices, and
pedagogies. Echoing the diversity of scholarship that
has contributed to this emerging area of study---from
disability studies, technical communication, rhetoric,
and literacy studies--- the collection emphasizes
technical communication as a crucial multidisciplinary
ground for critical discourse regarding disability and
accessibility. As a whole, Meloncon's collection
initiates a broader scholarly conversation centered on
issues of accessibility in various technical
communication contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Franklin:2013:BRB,
author = "Nathan Franklin",
title = "Book Review: {{\booktitle{The UX book: Process and
guidelines for ensuring a quality user experience}} by
Rex Hartson and Pardha A. Pyla, San Diego: Morgan
Kaufmann. 2012}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "1",
pages = "67--72",
month = nov,
year = "2013",
CODEN = "????",
DOI = "https://doi.org/10.1145/2559866.2559873",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Dec 23 10:18:30 MST 2013",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Immediately, the Preface and introduction of Rex
Hartson and Pardha A. Pyla's (2012) co-authored The UX
Book: Process and Guidelines for Ensuring a Quality
User Experience, grounds the reader in a specific
overview of the practical and pedagogical components of
the UX design process. The practical aspect of the text
centers on what the authors call the UX lifecycle, a
highly structured framework that orchestrates the many
different design and evaluative stages of system or
product completion. The pedagogical approach of the
text is an awareness of audience that translates into a
customizable book. Both authors encourage their readers
to decide what parts of the text are of interest and to
focus on those sections only. Central to the text's
overall approach is the refrain ``user experience is
more than usability'' (pg. xi). Within this approach,
for instance, Hartson and Pyla address some of the
ineffective metaphors that cloud or muddle the UX
lifecycle process. Previous models often rely on
testing, or lab-based metaphors that fail to generate a
quality user experience. With the rise of
design-oriented techniques today, the development
process has been wrested from previously-held beliefs
that a system or product can be generated independent
of the user's environment.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Swarts:2014:MS,
author = "Jason Swarts",
title = "The mobile situation",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "7--9",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597470",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Written communication and its accumulated principles
of applied design often serve conservative and
preservationist goals. Literacy and its various,
sprawling technological apparatuses of production and
distribution preserve ideas and prepare them for uptake
and adaptation. What is preserved in writing speaks
with greater reliability over time and choices about
design can influence the validity or appropriateness of
those texts, by invoking proper voices and suggesting
or demanding appropriate relationships between people
and institutions organized around those texts. While
this may seem an inhospitable way to open a column in a
journal on communication design, my point is not
intentionally disparaging. Instead it is to draw a
contrast between types of communication design work:
that which works to affiliate discourse with a location
and practices of uptake and that which creates and
works across those locations.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Andersen:2014:TMI,
author = "Rebekka Andersen",
title = "Toward a more integrated view of technical
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "10--16",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597471",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "For the past few years, I have attended a number of
industry conferences focused on content management
(CM); reviewed a wealth of CM-focused publications,
including trade books, white papers, newsletters, and
blogs; and followed numerous CM-focused online
discussions. Through these experiences and readings I
have learned a great deal about the affordances and
challenges of CM. But the message that has most
impacted my thinking about CM---and what it means for
the field of Technical Communication (TC)---is this:
the era of document-based information development (ID),
which has shaped all aspects of TC research, training,
and practice since the field's inception, is coming to
an end.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lauer:2014:TCD,
author = "Claire Lauer",
title = "Technology and communication design: crossroads and
compromises",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "17--20",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597472",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As I prepare to teach the latest iteration of my
course in Visualizing Information, I am struck by how
quickly visualization software and techniques are
advancing. As an academic, whose primary job is as a
researcher and teacher, my relationship with technology
is rooted at the crossroads of excitement and dread; of
just catching up and being perpetually behind. I feel
excitement that advancements in web functionality and
design, visualization techniques, and other
technology-enabled practices are finally happening and
can benefit my work and the work of my students.
Conversely I am filled with dread that I rarely feel
fully in-the-know, much less at the bleeding edge of
these developments because my job doesn't necessarily
reward that kind of knowledge. As a graduate student in
the fall of 2000 (Is that really 14 years ago?) I
earned a webmaster certification and followed that by
helping in the redesign of several websites at my
university. A decade later, as an assistant professor
on the tenure clock, I was composing an academic
webtext and I found myself needing the help of an
undergraduate student to teach me how to integrate
something called jQuery into my HTML5. I was dismayed
over how rusty my skills had become once my tenure
responsibilities had taken over.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zhang:2014:BBH,
author = "Tao Zhang and Ilana R. Barnes and Marlen Promann",
title = "Building better help: user characteristics' effect on
library help design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "21--27",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597473",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The goal of this study is to examine the effect of
user help seeking characteristics on their perception
of library help design principles, formats and tools.
Structural equation modeling (SEM) of a questionnaire
survey results showed a number of significant
regression relationships. Analysis of open-ended survey
questions revealed existing user behaviors such as
preferred help formats and gave insights into the
likelihood of using a help system.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Young:2014:RDV,
author = "Justin Young and Charlie Potter",
title = "Remediation in data visualization: two examples of
learning in real-time data processing environments",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "29--37",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597474",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Our poster is an exploration of the effects of
quantifying physical experiences and refashioning them
into new, interactive, live experiences through data
visualization; the poster explores how data
visualizations are designed to teach and effect change.
Specifically, the authors explore two topics: athletic
training and teacher training. Both of these fields
have been inundated by data analysis tactics; sports
data visualizations are highly developed and
hypermediate while teacher training data are still
largely immediate and static Through an analysis of
these two topics in relation to theories of
phenomenography and remediation, the poster discusses
how the use of real-time data analysis and data
visualization common in sports training might inform
how that we effect change in other fields, such as
teaching.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Keller:2014:BRB,
author = "Beth Keller",
title = "Book Review: {{\booktitle{Social media in disaster
response: how experience architects can build for
participation}} by L. Potts, (2013). New York, NY:
Routledge}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "39--42",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597476",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Liza Potts' recent book, \booktitle{Social media in
disaster response: How experience architects can build
for participation}, explores the ways in which social
web tools provide researchers and practitioners with
opportunities to address disaster communication and
information design for building participatory cultures.
All too often, researchers and design practitioners in
both the academy and industry think of social web tools
as static, as ``single-serving interfaces, systems,
documents and silos'' (1). In order to meet the
progressive needs of contemporary knowledge workers,
interdisciplinary teams that include humanists, social
scientists, and technologists must build better
architectures for everyday experiences users encounter
in social media. Although issues of social media
experience and participation may seem of concern to
only a small group of information and experience
designers---or, ``experience architects,'' as Potts
terms them---Potts argues that anyone who cares about
writing, communication, social web design, and
development should be deeply concerned with these
issues, especially as they relate to how information is
located and distributed as knowledge across the social
web during times of disaster.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Ruszkiewicz:2014:BRB,
author = "Sheryl Ruszkiewicz",
title = "Book Review: {{\booktitle{Global UX: design and
research in a connected world}} by W. Quesenbery and D.
Szuc; Waltham, MA: Morgan Kaufmann and \booktitle{A web
for everyone: designing accessible user experiences} by
S. Horton and W. Quesenbery; Brooklyn, NY: Rosenfeld
media}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "2",
pages = "43--47",
month = feb,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2597469.2597477",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 21 14:46:05 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In \booktitle{Global UX: Design and research in a
connected world}, Quesenbery and Szuc present a
thoughtful and adaptable guide for the reader's
individual needs or projects in relation to UX (user
experience), regardless of the reader's experience
level. Quesenbery and Szuc gathered material from 65
interviews of UX practitioners across the globe, and
analyzed over 70 hours of interviews to represent
current trends and personal experiences with UX. To
highlight different voices and perspectives gathered
from the interviews, the authors chose to provide
multiple quotations and anecdotal, yet practical,
stories to define UX terminology and concepts.
Quesenbery and Szuc share many effective strategies for
this process, while highlighting, through vignettes
from their interviews, some of the difficulties and
problem-solving strategies useful when working in UX on
a global (or even local) scale. The book is divided
into short, easily digestible chapters with
infographics that summarize each chapter succinctly.
This book provides enough structure to guide novice UX
practitioners, while providing innovative anecdotes,
tips, and strategies for more seasoned practitioners,
as well. In addition, the information gathered from the
interviews highlights the passion of those in UX,
helping the reader to feel passionate about UX as
well.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Salvo:2014:WNE,
author = "Michael Salvo",
title = "What's in a name?: experience architecture
rearticulates the humanities",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "6--9",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644450",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "By describing cultural usability work as ``information
architecture,'' I knew I would be waging a continuous
rearguard battle with database designers. Eventually
the cost of bickering over turf outweighed the clarity
the term brought, even considering its lineage. Richard
Saul Wurman first recognized Information Anxiety in the
late 1980s and described those working as Information
Architects in the 1990s. Here, I remind readers that
Wurman goes by the nickname ``Ted.'' Wurman's vision of
widespread attention to Technology, Education, and
Design resulting in the popular TED talks---although he
has an uneasy relationship with his own creation.
``When he speaks about TED Talks, he clearly struggles
to identify with the organisation today and is adamant
that it has lost its vision.''
[http://www.universityobserver.ie/2012/10/31/interview-richard-saul-wurman-ted-talks/]
At our current moment of media convergence, it helps to
remember that the 20 minute flipped pedagogical lecture
itself is the result of thirty years of dedication to
disseminating disruptive ideas. If Ted Wurman can let
TED go, I can let go of Information Architecture.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Howard:2014:JMB,
author = "Tharon Howard",
title = "Journey mapping: a brief overview",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "10--13",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644451",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "If you've been in the field of user experience design,
usability testing, or marketing for anytime at all,
you've almost certainly come across the use of personas
to help members of a cross functional design team
communicate with one another about the impacts that
design decisions will have on a particular user
demographic. As Adlin and Pruitt (2006) explain,
personas are useful because they put an individual,
human face on demographic and ethnographic data which
would otherwise be difficult to explain to software
engineers, project managers, information product
developers, and other stakeholders in a way they can
easily conceptualize and apply. Usually on one sheet of
paper, a persona will provide a photo of the character
for the persona; a memorable name for the persona; a
short bio or background information about the persona;
the persona's goals for using the product being
developed; a short and memorable quote from the persona
which usually conveys their ethos; and other
information relevant to the use of the product being
designed such as training; previous experience with
similar products, or physical disabilities (such as
arthritis or poor eye sight---see
http://www.clemson.edu/caah/caah_mockups/persona_clemsongrad.html
for an example of personas developed for the redesign
of a College's website).",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Oswal:2014:PDB,
author = "Sushil K. Oswal",
title = "Participatory design: barriers and possibilities",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "14--19",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644452",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Scholars conducting analytical research in multimodal
interaction design have not paid enough attention to
the use of disabled participants in their work. In this
column I argue that participatory action research with
these users is overdue for the sake of building a
culture of accessible designs. Working on a larger
project on participatory design for a book, this
commentary records my initial thoughts on how
participation by disabled users needs to be central to
the overall production cycle. I begin with the premise
that each disabled user participates in this multimodal
discourse from an entirely different vantage point
shaped by their social, physical, and artistic
experiences. It also emphasizes that each user
interacts with multimodality differently depending upon
the body they have, the adaptive technology they
employ, and the uses they have for multimodality.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Shea:2014:CCT,
author = "Marybeth Shea and Cameron Mozafari",
title = "Communicating complexity in transdisciplinary science
teams for policy: applied stasis theory for organizing
and assembling collaboration",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "20--24",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644453",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper presents an application of stasis theory
for the purpose of consulting with interdisciplinary
teams of scientists working in the early stages of
composing a science policy advisory document. By
showing that stasis theory can be used as an organizing
conceptual tool, we demonstrate how cooperative and
organized question-asking practices calm complex
interdisciplinary scientific disputations in order to
propel productive science policy work. We believe that
the conceptual structure of stasis theory motivates
scientists to shift their viewpoints from solitary
expert specialists toward that of allied policy guides
for their advisory document's reader. We further argue
that, through the use of stasis theory, technical
writers can aid interdisciplinary scientists in policy
writing processes, thus fostering transdisciplinary
collaboration.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zhou:2014:UCW,
author = "Quan Zhou",
title = "{``That usability course''}: what technical
communication programs get wrong about usability and
how to fix it",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "25--27",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644454",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The approach to usability adopted by many technical
communication programs often conceptually separates
usability from other subject matter areas and places it
at the tail-end of a project. Such an approach creates
conceptual barriers with regard to how usability fits
in a design project. As a result, students do not
engage in the critical work of designing and testing
iteratively in the formative phase of a product. We
should broaden usability into user experience, enable
students to see user experience as an iterative and
agile process, and provide in-depth knowledge of user
research methods.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Qian:2014:CAE,
author = "Zhenyu Cheryl Qian and Yingjie Victor Chen and
Yinghuan Patty Peng",
title = "A comparative approach to enhance information
interaction design of visual analytics systems",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "28--33",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644455",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper introduces a novel comparative strategy to
access, synthesize, and redesign a mobile visual
analytics (VA) system. Designing, evaluating, and
improving VA tools are challenging because of the
exploratory and unpredicted nature of their users'
analysis activities in a real context. Often the system
development approach is running rounds of iteration
based on one or a few design ideas and related
references. Inspired by ideation and design selection
from design-thinking literature, we start to redesign
systems from comparison and filtering based on a broad
range of design ideas. This approach focuses on the
information interaction design of systems; integrates
design principles from information design, sensorial
design, and interaction design as guidelines; compares
VA systems at the component level; and seeks unique and
adaptive design solutions. The Visual Analytics
Benchmark Repository provides a rich collection of the
Visual Analytics Science and Technology (VAST)
challenges submission reports and videos. For each
challenge design problem, there are multiple creative
and mature design solutions. Based on this resource, we
conducted a series of empirical user studies to
understand the user experience by comparing different
design solutions, enhanced one visual analytics system
design MobileAnalymator by synthesizing new features
and removing redundant functions, and accessed the
redesign outcomes with the same comparative approach.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Carlson:2014:LCS,
author = "Clinton Carlson and Whitney Peake and Jeff Joiner",
title = "Letting context speak: the use of co-creative,
design-led, and user-centered design methods in the
design of complex public communications",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "34--39",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644456",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper discusses how co-creative, design-led, and
user-centered design methods are being utilized to gain
insight into the factors that influence the
communication of food recalls. It looks at the role of
designer and public in these methods and considers the
value of these methods for other settings.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Labriola:2014:RCC,
author = "Jack T. Labriola",
title = "Review of {{\booktitle{Cross-cultural technology
design: creating culture-sensitive technology for local
users}} by Sun, H. (2012), New York, NY: Oxford
University Press, Inc.}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "40--42",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644458",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In Huatong Sun's recent book, Cross-cultural
technology design: Creating culture-sensitive
technology for local users, the author presents a study
of text messaging usage in both American and Chinese
culture. Sun introduces the field to her ``design
philosophy and model of Culturally Localized User
Experience'' or ``CLUE'' (xiv-xv). Using the CLUE
approach, Sun explores the differences in how a
technology such as text messaging has developed, and
has been interpreted by users, within each culture,
including case studies of specific users. Sun breaks up
her book into three distinctive parts: Grounding,
Experiences, and Implications.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2014:RCC,
author = "Kirk {St. Amant}",
title = "Review of {{\booktitle{Cross-cultural design for IT
products and services}} by Pei-Luen Patrick Rau, Tom
Plocher, \& Yee-Yin Choong. (2013), CRC Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "3",
pages = "43--45",
month = may,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2644448.2644459",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jul 10 18:15:59 MDT 2014",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The culture we are part of tells us what aspects of
design constitute ``good'' both in terms of aesthetics
and usability. When it comes to technologies, these
factors must be addressed for a given item to be
successfully adopted by and correctly used within a
particular culture. To put these ideas into practice,
consider the following: A given interface might be very
easy for the members of a particular culture to use,
but if its aesthetic appeal is so jarring that
individuals avoid it almost instinctively (i.e., before
they actually use it), then the benefits of that
interface are lost. Similarly, an aesthetically
appealing interface might entice the members of a given
culture to try it, but if the interface is difficult to
use, then the initially interested audience is likely
to abandon it. Effective communication design for
international contexts thus becomes a matter of
recognizing and addressing both aspects associated with
``good.'' And as online media increasingly link the
world together via information technologies, the need
to understand and address such factors becomes
increasingly important.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Andersen:2014:ECS,
author = "Rebekka Andersen",
title = "The emergence of content strategy work and recommended
resources",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "4",
pages = "6--13",
month = aug,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721874.2721875",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:40 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In my last column, I wrote about the need for a more
integrated view of the field of technical
communication. I suggested that the more our field is
able to collaborate and integrate with other fields
that have a stake in content management (CM), the more
our field's unique perspectives, knowledge, and
strategies will be recognized for the value they add to
the CM discourse. This discourse, which includes a
collective of industry conferences, publications,
blogs, online discussions and workshops and Webinars,
focuses a great deal on how best to integrate
organizational and user generated content as well as
disciplines and departments, expertise and roles, and
business processes and tools.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{McNely:2014:KWK,
author = "Brian J. McNely",
title = "Knowledge work, knowledge play: a heuristic approach
to communication design for hybrid spaces",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "4",
pages = "14--51",
month = aug,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721874.2721876",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:40 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Everyday spaces and places are increasingly
experienced as hybrid---as a confluence of material and
informatic possibility---thanks to the ubiquity of
always connected mobile devices and robust
sociotechnical networks. For example, the interiors of
many contemporary vehicles are personal area networks
that move with drivers through daily commutes,
connecting them to their phone's text messages and
social networks in and through the material space of
their car. In such cases, communication flows strongly
mediate people's experiences in, movements through, and
perceptions toward spaces of work, learning, and
leisure. This article explores such hybrid spaces from
the perspective of communication design, offering a
heuristic approach to user experience in a world where
spaces are often crosshatched and multiple. This
exploration focuses on the kinds of tools and practices
common to knowledge work and its recent extensions into
forms of knowledge play, where the means of knowledge
work are coordinated and transformed for non-work
pursuits. This article, then, presents a practical,
persona driven perspective on the relationships between
communication flows and hybrid spaces, challenging
design of communication researchers and user experience
professionals to rethink the everyday combinations of
symbolic action, knowledge work tools and networks, and
mundane locations and movements.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Moeller:2014:PBN,
author = "Marie Moeller",
title = "Pushing boundaries of normalcy: employing critical
disability studies in analyzing medical advocacy
websites",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "4",
pages = "52--80",
month = aug,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721874.2721877",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:40 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "We are all patients in some way---or, at the least,
patients-in-waiting. Although I am reminded of this
reality on a daily, if not hourly, basis, it is most
apparent when I log onto the Internet to engage in what
millions of users have begun doing in the last few
decades: surf for health information. Typing in
``breast cancer'' for what must be the thousandth time,
I look again for research that will provide insight
into this biopolitical phenomenon. Perhaps more
telling, I search for information about my own body. As
I scan the material, I cannot help but ask myself what
qualities I possess or have developed and how they fit
into the categories of ``high risk,'' ``moderate
risk,'' or ``low to no risk.''",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bethel:2014:RTG,
author = "Chris Bethel",
title = "Review of {``Topsight: a guide to studying,
diagnosing, and fixing information flow in
organizations'' by Clay Spinuzzi, Amazon CreateSpace
2013, 978-1-4819-6006-9}.",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "4",
pages = "81--83",
month = aug,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721874.2721879",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:40 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Keller:2014:RPC,
author = "Beth Keller",
title = "Review of {``PowerPoint, Communication, and the
Knowledge Society'' by Hubert Knoblauch, Cambridge
University Press 2013}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "4",
pages = "84--86",
month = aug,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721874.2721880",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:40 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Wiley:2014:RUE,
author = "Kristi Wiley",
title = "Review of {``The user experience team of one: a
research and design survival guide'' by L. Buley
Rosenfeld, Media 2013 978-1-933820-18-7}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "2",
number = "4",
pages = "87--89",
month = aug,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721874.2721881",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:40 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Aparicio:2014:DV,
author = "Manuela Aparicio and Carlos J. Costa",
title = "Data visualization",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "7--11",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721883",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Daer:2014:RFH,
author = "Alice R. Daer and Rebecca F. Hoffman and Seth
Goodman",
title = "Rhetorical functions of hashtag forms across social
media applications",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "12--16",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721884",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study examines an ethnographically-collected set
of social media posts from 5 applications in order to
understand the rhetorical functions of something we
call ``metacommunicative'' hashtags (e.g.,
\#PackersGottaWinThisOne, \#thisweddingisawesome).
Through a process of inductive analysis, we identified
recurring genre functions that are both
context-specific to applications' ecologies and, at the
same time, ``stabilized enough'' (Schryer, 1993, p.
204) to warrant the use of rhetorical genre theory as a
tool for understanding their communicative purposes",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Smith:2014:PAU,
author = "Allegra W. Smith",
title = "Porn architecture: user tagging and filtering in two
online pornography communities",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "17--23",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721885",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This poster brief describes ongoing research on user
taxonomies in free internet pornography, examining
tagging and filtering systems in two digital porn
bulletin boards on the social network Reddit. These two
communities.r/PornVids, a board for mainstream porn,
and r/ChickFlixxx, a board for woman-friendly or
feminist porn. offer unique insight into not only porn
consumption patterns, but also ways of sorting
pornography according to distinctly gendered
preferences. The researcher concludes by describing
future directions for empirical inquiry into internet
pornography, making a case for the importance of
affective considerations in user research and interface
design.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Getto:2014:DGW,
author = "Guiseppe Getto and Kirk {St. Amant}",
title = "Designing globally, working locally: using personas to
develop online communication products for international
users",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "24--46",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721886",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Extending digital products and services to global
markets requires a communication design approach that
considers the needs of international (e.g. non-U.S.)
users. The challenge becomes developing an approach
that works effectively. The concept of personas, as
applied in user experience design (UX), can offer an
effective solution to this situation. This article
examines how this idea of personas can expand
communication design practices to include users form
other cultures.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bethel:2014:BRD,
author = "Chris Bethel",
title = "Book review: {``The Digital Rights Movement: The Role
of Technology in Subverting Digital Copyright'' by
Hector Postigo. The MIT Press, 2012. ISBN
978-0-262-01795-4}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "47--48",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721887",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bethel:2014:BRR,
author = "Chris Bethel",
title = "Book review: {``Responding to Technology ---
Resistance through Technology'' (12--13), and ``User
Agency and Technology'' (13--14)}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "49--49",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721888",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Butler:2014:BRM,
author = "Janine M. Butler",
title = "Book review: {``Morse, T. A. (2014). \booktitle{Signs
and wonders: Religious rhetoric and the preservation of
sign language}''. Washington, DC: Gallaudet University
Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "1",
pages = "50--53",
month = nov,
year = "2014",
CODEN = "????",
DOI = "https://doi.org/10.1145/2721882.2721889",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Jan 13 17:41:42 MST 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hackos:2015:CTC,
author = "JoAnn Hackos",
title = "Changing times: changing skills",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "7--12",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752854",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hailey:2015:WES,
author = "David Hailey",
title = "To what extent should we re-examine our teaching?",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "13--19",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752855",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Howard:2015:PRU,
author = "Tharon W. Howard",
title = "Are personas really usable?",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "20--26",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752856",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Spyridakis:2015:INT,
author = "Jan H. Spyridakis",
title = "Identifying new topics in {TC} curricula: preparing
students for success in a changing world",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "27--37",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752857",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2015:CCC,
author = "Kirk {St. Amant}",
title = "Culture and the contextualization of care: a
prototype-based approach to developing health and
medical visuals for international audiences",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "38--47",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752858",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{McNely:2015:TTS,
author = "Brian McNely",
title = "Taking things seriously with visual research",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "48--54",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752859",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{McDaniel:2015:UMA,
author = "Rudy McDaniel",
title = "Understanding microinteractions as applied research
opportunities for information designers",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "55--62",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752860",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Oswal:2015:CUA,
author = "Sushil K. Oswal",
title = "A conversation on usability and accessibility with
{Janice (Ginny) Redish}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "63--92",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752861",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hocutt:2015:RBI,
author = "Daniel L. Hocutt",
title = "Review of {{\booktitle{Implementing Responsive Design:
Building Sites for an Anywhere, Everywhere Web}} by Tim
Kadlec, New Riders, 2013. ISBN 978-0-321-82168-3}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "93--96",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752862",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Warren:2015:RBS,
author = "Donovan Warren",
title = "Review of {{\booktitle{Mining the Social Web}} by
Matthew A. Russell, Second edition. O'Reilly,
2013. ISBN 978-1-4493-6761-9}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "97--99",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752863",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Beale:2015:RPD,
author = "Matthew Beale",
title = "Review of {{\booktitle{Playful Design: Creating Game
Experiences in Everyday Interfaces}}. John Ferrara,
Brooklyn, NY: Rosenfeld Media. 2012. ISBN:
978-1-933820-14-9}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "2",
pages = "100--103",
month = feb,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2752853.2752864",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Mar 27 17:51:15 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2015:AAC,
author = "Kirk {St. Amant}",
title = "Aspects of access: considerations for creating health
and medical content for international audiences",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "7--11",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792990",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Increasingly, health and medical communication
involves a global perspective. This perspective now
includes coordinating international efforts ranging
from treating globally dispersed patients to containing
infectious diseases. In many cases, the focus of such
information is instructional---content that tells
individuals how to perform certain health-or
medical-related processes. In such situations,
usability is essential to success. That is, individuals
must be able to use instructional materials as intended
to achieve a particular purpose or objective.
Communication designers therefore need to identify
approaches that can facilitate the usability of health
and medical content in a range of international
settings.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Walton:2015:ERE,
author = "Rebecca Walton and David Hailey",
title = "Evaluating the relevance of {eBooks} to corporate
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "12--19",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792991",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Once one realizes that eBook formats (and particularly
the EPUB3.0 format) are portable websites that can be
carried on virtually any digital reading device, it
should be self-evident that in the future eBooks may
play an important role in corporate communications.
This is especially true if one considers that eBooks
solve important problems such as website passivity
(websites are only useful when readers actually come to
the site). Rather than wait for readers to come to
them, corporations can send the websites to their
readers (e.g., marketing, training updates, contact
information, documentation). This may become especially
true of the new IPUB3 format. Because e-reader devices
have become so ubiquitous and because most new devices
can read most formats, corporations can count on their
audiences being able to access the content. This paper
examines many of the positives and negatives that
eBooks in general and the EPUB format in particular
might bring to corporate communication. In the end,
corporations will almost certainly adopt some eBook
technologies. The questions become which ones, for what
uses, and how? This paper addresses these questions.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Richards:2015:TWL,
author = "Daniel Richards",
title = "Testing the waters: local users, sea level rise, and
the productive usability of interactive
geovisualizations",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "20--24",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792992",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper explores the potential for technical
communicators to employ usability research with
risk-based interactive geovisualization technologies as
a method of cultivating ``critical rhetorics of risk
communication'' for local communities. Through
integrating theories from usability studies and risk
communication, I offer some new directions for thinking
about the productive usability of online, participatory
technologies that promote citizen engagement in
science. I argue that the key tenets of productive
usability afford technical communicators the
opportunity to build localized knowledge of risk in
real, local users, which in turn improves the capacity
for a community and its stakeholders to more
effectively communicate risk.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Khataei:2015:PPB,
author = "Amirsam Khataei and Ali Arya",
title = "Personalized presentation builder for persuasive
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "25--32",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792993",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Presentations are effective ways of communicating
information, especially in the field of education, but
they might not be equally or fully beneficial and
persuasive to all users. Each member of the audience
might be interested in a particular topic, come from a
different background and profession, and have his or
her own personality traits. In this conceptual paper,
we first describe our persuasive personalization model;
the Individualization Pyramid based on Yale Attitude
Change Approach. The model consists of the following
main sections: selecting contents by applying
segmentation, adjusting comprehensibility of the text,
tailoring the language of the text to fit with user's
personality and recommending content that is associated
with user's personal history within the related
subjects. We then propose an enhanced version of our
previously published presentation builder, which uses
users' digital traces such as those on social media to
personalize presentation content. Finally, we highlight
the available tools and algorithms to assist us with
developing the system.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lanier:2015:PSU,
author = "Clinton R. Lanier",
title = "Problem solving in user networks: complex
communication issues and item-to-item collaborative
filtering",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "33--39",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792994",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper argues that online communication products
should employ item-to-item collaborative filtering
algorithms to equip readers with the best potential
sets of information that fits their specific contexts.
Many online resources are utilizing item-to-item
collaborative filtering algorithms which harness the
decisions of users to affect their experience. Examples
include the recommendation engine used by Amazon.com to
help steer customers to products they might enjoy, the
``Music Genome Project'' used by the internet radio
platform, Pandora, and various user interfaces that
quickly determine the best user experience to present
each individual user.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Qian:2015:CEB,
author = "Zhenyu Cheryl Qian and Yingjie Victor Chen",
title = "Communication and exchange between information
visualization and industrial design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "40--48",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792995",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Our daily activities now heavily rely on data, and
sometimes are even controlled by them. Integrating
InfoVis into people's daily lives can help them to
access, explore, understand, and utilize the vast
variance of data. This paper aims to explore and
discuss the idea exchange between the traditional
domain of industrial design and the novel field of
InfoVis. There are three potential approaches.
Extending InfoVis into a product design can fill up the
small screen on the product and make the product more
user friendly. Appling the 3D form of industrial design
to InfoVis can bring it to the physical world and
enhance the information qualify in our lives. We also
argue that there could be a harmonious combination of
industrial design and InfoVis that integrate the
benefits from both. To understand this hybrid domain,
we introduce some preliminary research explorations
that covers both the industrial design and InfoVis,
along with our education practices, including our
assessment framework, research outcomes, education
approaches, and student design projects.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Wiley:2015:UWB,
author = "Kristi Wiley and Guiseppe Getto",
title = "A {UX} workflow for building awesome application",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "49--52",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792996",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Though usability is a must for all new applications,
small organizations often lag behind in this area. This
trend is frequently posed as a resource problem: User
Experience design (UX) teams, usability testing
software, and professional web developers are typically
lacking in cash-strapped small businesses, non-profits,
and educational institutions, so creating cutting-edge
designs may seem impossible. We propose that what is
lacking in these settings is actually knowledge of
effective design workflows, however, not resources.
What is lacking is a sound understanding of UX and an
effective means of mobilizing existing resources. Based
on a case study of a redesign process for a mobile
application, we present evidence that all organizations
can build awesome applications if they simply learn how
to better manage their design processes.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zhou:2015:SFE,
author = "Quan Zhou",
title = "Strategy first, execution second: teaching design
strategy in technical communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "53--55",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792997",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In technical communication education, design is often
narrowly and essentially framed as execution of
features. This approach fails to account for the
innovative phase of user research, the iterative design
process, and contextual factors such as workflow and
governance. Inspired by Alan Cooper's Goal-Directed
Design (2014), this paper advocates for a ``design
strategy'' approach to the practice and pedagogy of
design in technical communication. In particular, it
calls for treating design as a process of research,
discovery, prototyping, execution, and evaluation. This
design process must strategically serve organizational
objectives and user goals.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Fanfarelli:2015:UDB,
author = "Joseph Fanfarelli and Stephanie Vie and Rudy
McDaniel",
title = "Understanding digital badges through feedback, reward,
and narrative: a multidisciplinary approach to building
better badges in social environments",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "3",
pages = "56--60",
month = may,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2792989.2792998",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jun 17 19:00:11 MDT 2015",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Digital badges are studied and implemented for a
variety of purposes. Regardless of the specific
application, all badges have one thing in common: they
contain explicitly designed information meant to
motivate users. This information is created by the
badge's developer, transferred using the badge as a
vessel, and assimilated by the user. In other words,
badges are devices for communication. This article
examines this communication process within social
environments from three different perspectives---badges
as rewards, feedback mechanisms, and narrative. For
each of these perspectives, this article provides
examples and discusses the type of information that can
be communicated as well as the design considerations
required for successful communication.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Meloncon:2015:SII,
author = "Lisa Meloncon and Erin A. Frost",
title = "Special issue introduction: Charting an emerging
field: the rhetorics of health and medicine and its
importance in communication design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "7--14",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826973",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The introduction to this special issue on the
rhetorics of health and medicine charts the formation
of an emerging field and its importance to
communication design.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Connellan:2015:LLH,
author = "Kathleen Connellan and Damien W. Riggs and Clemence
Due",
title = "Light lies: how glass speaks",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "15--24",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826974",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Light illuminates but also reflects, and when the
medium of glass is a dominant design material it
communicates within the architectural space. In this
paper we suggest that the transience of light and
transparencies of glass posit a duplicity that is
aesthetically seductive but communicatively misleading.
Specifically, the central aim of the paper is to
address where truth sits between reflections and reason
in the glass surfaces of a mental health environment.
To provide a framework the paper first covers a brief
history of glass, engages with its technological
properties, its language(s) of the inner and outer, its
aesthetic effects in an architectural poetry of light,
and the messages conveyed to vulnerable clients and
careful clinicians. Then, using a detailed case study
of a purpose built mental health ward in Australia, we
explore how glass engenders visibility, security,
surveillance and power, concluding with recommendations
for future builds.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lazard:2015:HFI,
author = "Allison J. Lazard and Michael S. Mackert",
title = "e-health first impressions and visual evaluations: key
design principles for attention and appeal",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "25--34",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826975",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Design plays a critical role in the development of
e-health, greatly impacting the outreach potential for
pertinent health communication. Design influences
viewers' initial evaluations of electronic displays of
health information, as well as directly impacting the
likelihood one will attend to and favorably evaluate
the information, essential actions for processing the
health concepts presented. Individuals with low health
literacy, representing a hard-to-reach audience
susceptible to worsened health outcomes, will benefit
greatly from the application of theory-based design
principles. Design principles that have been shown to
appeal and engage audiences are the necessary first
step for effective message delivery. Design principles,
which directly impact increased attention, favorable
evaluations, and greater information processing
abilities, include: web aesthetics, visual complexity,
affordances, prototypicality, and persuasive imagery.
These areas of theory-driven design research should
guide scholars in e-health investigation with research
goals of broader outreach, reduction of disparities,
and potential avenues for reduced health care costs.
Improving design by working with this hard-to-reach
audience will simultaneously improve practice, as the
applications of key design principles through
theory-driven design research will allow practitioners
to create effective e-health that will benefit people
more broadly.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Mogull:2015:PCW,
author = "Scott A. Mogull and Deborah Balzhiser",
title = "Pharmaceutical companies are writing the script for
health consumerism",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "35--49",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826976",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this rhetorical analysis based on the Foucaultian
constructs of power in medicine, specifically the
docile body, the medical gaze, and health consumerism,
the authors examine ways the pharmaceutical industry
used web-based direct-to-consumer advertising, from
2007-2010, to craft interactions between U.S. consumers
and physicians in ways that changed the traditional
patient-physician relationship in order to drive sales
of brand-name therapeutic drugs. We demonstrate how the
pharmaceutical industry uses its websites to script
power relationships between patients and physicians in
order to undermined physician authority and empower
patients to become healthcare consumers. We speculate
that this shift minimizes or even erases dialogue,
diagnosis, and consideration of medical expertise. We
suggest that if it is important to uphold values of the
modern version of the hippocratic oath, it may be
necessary to provide physicians and patients additional
parts in the script so that medical decisions are made
based on sound science, knowledge, and experience.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Burleson:2015:HMH,
author = "Debra Burleson",
title = "The hospitalist model: are hospitals informing
patients?",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "50--60",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826977",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "A primary information source for many patients and
caregivers is an organization's website. This study
analyzes 17 of the top hospitals in the U.S. to
determine how they are communicating about the role of
the hospitalist in the care of patients. Beginning with
a review of the evolution and implantation of the
hospitalist in the hospital setting, this paper then
goes on to outline the information gathered and
analyzed from the websites used in this study. The
findings indicate that hospital systems need to improve
the types and kinds of communication that it posts on
their websites to assist patients with their
information needs.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Novotny:2015:RGR,
author = "Maria Novotny",
title = "{reVITALize} gynecology: reimagining apparent
feminism's methodology in participatory health
intervention projects",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "61--74",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826978",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As state and federal legislation continues to regulate
women's reproductive health, it follows that the field
of technical communication must continue to develop
methodologies to facilitate stakeholder participation
in health policymaking practices. Scott's (2003)
scholarship on HIV testing and his ``ethic of
responsiveness'' serve as a foundation for methods to
broaden stakeholder participation. Yet, as current
legislation attempts to regulate health decisions of
female bodies, more explicit feminist methods inviting
feminist perspectives to resist such anti-feminist
legislation must be developed. Frost's (2013, 2014a,
2014b) apparent feminism serves as a useful methodology
that builds upon Scott's methods to enact feminist
interventional methods. This article provides a case
study of the reVITALize Gynecology infertility
initiative, a health intervention project that appears
to function as an ally of apparent feminism. Applying
an apparent feminist analysis to the initiative reveals
limitations of the project's feminist commitments. To
address the limitations of the initiative, the article
articulates the need to expand apparent feminism's
methodology by accounting for stakeholder participation
throughout health intervention projects. This article
posits that expanding feminist approaches to designing
public stakeholder input is vital to upholding
technical communication's commitment to advocacy and an
ethical feminist commitment to facilitating spaces for
all citizens to contribute as public intellectuals.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Kuehl:2015:DPC,
author = "Rebecca A. Kuehl and Jenn Anderson",
title = "Designing public communication about doulas: analyzing
presence and absence in promoting a volunteer doula
program",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "75--84",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826979",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Expectant parents use health communication messaging
to make decisions about their childbirth plans.
Recently, women have increasingly chosen to use doulas,
or people who provide non-medical support during
childbirth. This essay analyzes how a hospital designed
public communication through promotional efforts
regarding their no-cost, volunteer doula program. We
use rhetorical analysis to analyze 19 promotional
texts. By analyzing these materials through the
rhetorical method of presence and absence, we found
that the health discourse related to the doula program
gave presence to expectant mothers. Additionally, the
benefits of doulas, especially in relation to fathers
or partners, remained absent in promoting the volunteer
doula program. Through specific communication design
recommendations, we focus on how to improve this
communication to increase the use of doulas in our
community, and in other communities. We conclude with
implications and limitations of the study.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Avtgis:2015:AAT,
author = "Theodore A. Avtgis and David Kappel and E. Phillips
Polack and Alison Wilson and Jennifer Knight",
title = "Assessing the accuracy of trauma patient
prioritization: communication design of the {M.I.S.E.R}
information system protocol and communication channel
during crisis communication exchanges",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "85--90",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826980",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study sought to investigate the effectiveness of
an information exchange protocol (M.I.S.E.R) designed
to increase the effectiveness of messages pertaining to
rural trauma patients and triage prioritization.
Trained coders were randomly assigned to three
conditions; audio, transcript, and transcript and
audio. Participants coded several hundred actual
information exchanges between first responders and
medical command operators. Findings confirm the
effectiveness of the M.I.S.E.R. information exchange
protocol as well as the effectiveness of exchanging
crisis messages via two-way radio as compared to having
a transcript of the call or both audio recordings and
transcripts. Implications for communication design,
healthcare practitioners, and effective modes for
exchanging crisis communication messages are
presented.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Kessler:2015:RRF,
author = "Molly Kessler",
title = "Review of {``\booktitle{Rhetoric in the Flesh: Trained
Vision, Technical Expertise, and the Gross Anatomy
Lab}. by T. Kenny Fountain'' New York, NY: Routledge,
2014}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "3",
number = "4",
pages = "91--96",
month = aug,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2826972.2826982",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2015:ISI,
author = "Kirk {St. Amant}",
title = "Introduction to the special issue: Cultural
considerations for communication design: integrating
ideas of culture, communication, and context into user
experience design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "6--22",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875502",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Culture can be difficult to define, yet it is central
to almost everything humans do. Culture shapes how
individuals view the world --- what they consider right
and wrong or appropriate and inappropriate --- and
often provides the lens through which they perceive
communication and create messages (Sardi {\&} Flammia,
2011; Varner {\&} Beamer, 2015). As such, culture can
be one of the most important aspects communication
designers need to consider when developing materials
for an audience --- any audience. When extended to
broader intercultural or international contexts, the
need to understand how culture affects expectations and
perceptions becomes even more acute. For this reason,
the more communication designers know about
researching, considering, and addressing cultural
communication expectations, the more effectively they
can develop materials that meet the information seeking
and usage needs of a greater global audience.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Wang:2015:CDW,
author = "Xiaobo Wang and Baotong Gu",
title = "The communication design of {WeChat}: ideological as
well as technical aspects of social media",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "23--35",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875503",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this paper, the authors discuss how the technical
and ideological design of WeChat, a social media
platform, enables the free flow of information within
the context of heavy Internet policing and surveillance
in the People's Republic of China. Through a case study
of two instances of grassroots and social activism, the
authors highlight how three unique features of
WeChat---Moments, Friends' Circle, and Share
to---enhance privacy and security issues related to
information dissemination. In both cases examined here,
the unique design of certain WeChat features enhanced
privacy and security in ways that allowed for the free
dissemination of information and public involvement
through social media. In examining these cases, this
study represents one of the first attempts to use a
Chinese social media app to examine technology design
within a particular political and social context. The
authors hope the results of this study will further our
understanding of the reciprocal relationship between
technology, design, and the social context in which
technologies are used.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Dutta:2015:DDM,
author = "Uttaran Dutta and Swayang Das",
title = "The digital divide at the margins: co-designing
information solutions to address the needs of
indigenous populations of rural {India}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "36--48",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875504",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper presents the results of a case study
focusing on information and communication design in
indigenous villages of rural India. The villages
examined for this study were geographically remote and
socio-economically underdeveloped, and their
populations represented individuals who possessed low
levels of literacy, limited language proficiency in
English and mainstream Indic languages (e.g., Hindi and
Bengali), and limited familiarity with computer us and
computing practices. The authors sought to examine this
context by conducting ethnographic field research
involving a variety of methods. Through these
approaches, the authors found a range of cultural and
contextual factors are instrumental in shaping and
co-creating communication design solutions for
underserved international audiences. (Such factors
include such as long-term research engagements, in-situ
design development, and embracing dialogic and
reflexive praxis when designing for local audiences.)",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{McDaniel:2015:CCC,
author = "Rudy McDaniel and Lanlan Kuang",
title = "Cross-cultural cinematic communication: learning from
the information design process for a {Sino--American}
film competition",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "49--60",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875505",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article examines the 2014 Sino-American
University Student Digital Micro Film Competition, a
collaboration developed and administered between the
University of Central Florida in the United States and
Shanghai University in the People's Republic of China
(PRC). By using qualitative text analysis and visual
content analysis to review key materials and events
from this case, the researchers studied information
design and cross-cultural communication practices of
various aspects of the partnership. The resulting
analysis reveals unique information design challenges
associated with cultural differences in communication
practices, visual design, and administrative style. The
summary of the case and the results of the related
research presented here also provide readers with
information design strategies that can facilitate
design practices---and the associated coordination of
event planning---across different cultural groups.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Peter:2015:DHD,
author = "Hilary Sarat-St. Peter",
title = "Designing with {HDR} data: what the human development
report can tell us about international users",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "60--72",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875506",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Intercultural professional communication (IPC)
requires a nuanced understanding of international
users' interactions with technology and information.
This requirement poses a distinct challenge to
international communication and information designers
who must overcome geographic, linguistic, and cultural
barriers to understanding users as complex agents. The
United Nations Development Program (UNDP) annually
publishes a Human Development Report (HDR) that
contains high-quality international statistics on the
regional, national, and transnational contexts in which
individuals use technology and information. Thus, the
HDR can serve as a resource for communication designers
working in international contexts. This article
presents strategies for how communication designers
might use the HDR when designing materials for users in
other cultures as well as use when teaching
international aspects of professional
writing/communication.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Getto:2015:RWG,
author = "Guiseppe Getto",
title = "Review of {``\booktitle{World 3.0: Global prosperity
and how to achieve it} by P. Ghemawat'', Harvard
Business Review Press 2011}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "73--76",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875508",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lauren:2015:RRM,
author = "Benjamin Lauren",
title = "Review of {``\booktitle{Rhetorical memory: a study of
technical communication and information management} by
S. Whittemore'', University of Chicago Press 2015}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "1",
pages = "77--80",
month = nov,
year = "2015",
CODEN = "????",
DOI = "https://doi.org/10.1145/2875501.2875509",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jan 9 10:35:08 MST 2016",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Amant:2016:ONS,
author = "Kirk {St. Amant}",
title = "Online networks, social media, and communication
design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "10--11",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068699",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In less than a decade, social media have transformed
almost every aspect of our lives. Now, most of us check
our Facebook accounts more frequently than we check our
watches, and it is not uncommon for one's Twitter
following to encompass dozens --- if not hundreds ---
of individual. The broad reach and the interactive
nature of such media allow us to exchange ideas across
vast distances and engage in conversations with broad
audiences in the blink of an eye. As such, social media
have become a central component of the communication
practices of almost every kind of organization. But as
with any technology, there are considerations one
should keep in mind.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Frith:2016:FDC,
author = "Jordan Frith",
title = "Forum design and the changing landscape of
crowd-sourced help information",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "12--22",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068700",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The help documentation landscape has changed with the
growth of various forms of social media. People now
post how-to videos to YouTube, they write crowdsourced
documentation for open-source software, and they
participate in and draw from a wide range of help
forums. These forums are a form of crowdsourced help
information in which experts and amateurs come together
to address questions and explain materials. While these
online forums can be thought of as a threat to the
roles of technical communicators, they also present
opportunities for professionals to adapt their skills
to new roles as ``community managers'' of
professionally sponsored forums. This article examines
that point by showing how communication design is
important for developing online help forum communities.
Through the analysis of ethnographic and interview
data, the article covers different areas of design
important for understanding help forums as networked
forms of technical communication.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Petersen:2016:EUD,
author = "Emily January Petersen",
title = "Empathetic user design: understanding and living the
reality of an audience",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "23--36",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068701",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Motherhood is often a source of guilt, conflict, and
ambivalence, and any communication about motherhood
must be governed by an ethic of care and principles
that take into account the fraught nature of such an
identity. Social media provide individuals with new
ways to discuss aspects of and share information about
motherhood in different communication settings. Within
this context, this article presents the results of 18
qualitative interviews of ``mommy bloggers'' and
reports on the communication design principles and
techniques these individuals employ to reach audiences
of women. It also takes into account the contexts of
users through social media. Overall, these bloggers use
communication strategies such as identification, a
rejection of perfectionism, an ethic of care, stories
and narratives, branding, interactions with users, and
a conversational tone to reach the target audience of
women. These women act as professional communicators
online by understanding this audience, living the
reality of this audience through their own experiences,
and designing communication that appeals to and
ultimately improves the lives of their users. A study
of their communication patterns can provide
communication designers with insights on what I call
empathetic user design and the importance of lived
experience as authority.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lam:2016:SHD,
author = "Chris Lam and Mark A. Hannah",
title = "The social help desk: examining how {Twitter} is used
as a technical support tool",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "37--51",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068702",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Technical support, a traditional practice of technical
communication, is rapidly changing due to the
ubiquitous use of digital technologies (Spinuzzi,
2007). In fact, many technology companies now have
dedicated Twitter accounts specifically for providing
technical support to end users. In response to this
changing technical support landscape, we conducted an
empirical study of Twitter-based interactions among six
companies and their customers in order to examine the
nature of the emerging technical support genre on
Twitter. Among other findings, we discovered technical
support was widely sought among the customers of the
companies studied (Comcast, Verizon, AT{\&}T, Samsung,
Hewlett Packard, and Dell) with nearly 200,000 tweets
recorded in just a 38-day timespan. We also found a
majority of individuals used Twitter to complain about
a brand as opposed to seeking support for a specific
technical problem. In our entry, we discuss the
implications of these and other findings for technical
communication practitioners and researchers who design
for technical documentation in social media contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Faris:2016:ESS,
author = "Michael J. Faris and Kristen R. Moore",
title = "Emerging scholars and social media use: a pilot study
of risk",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "52--63",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068703",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The ubiquity of social media for professional and
personal purposes has proven both an asset to scholars
in writing studies (broadly conceived) and, in some
cases, a cause for concern. Recent news events suggest
that institutional decision-making surrounding social
media is reactionary, severe, and steeped in
discussions of ``risky behaviors.'' These events (and
others) result in anxiety surrounding social media use
among individuals and organizations. In this article,
we respond to these concerns with an empirical, mixed
methods pilot study that investigates the ways new and
emergent scholars might mitigate potential problems
associated with social media use. The article presents
preliminary findings that destabilize rule-based
approaches and introduce uncertainties and
vulnerabilities that accompany social media use.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Gunning:2016:RAE,
author = "Sarah K. Gunning",
title = "Review of {``\booktitle{All edge: Inside the new
workplace networks}'', by Spinuzzi, C., University of
Chicago Press: Chicago (2015)}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "64--68",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068705",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Pigg:2016:RII,
author = "Stacey L. Pigg",
title = "Review of {``\booktitle{Intertwingled: Information
changes everything}'', by Morville, P., Semantic
Studios, Ann Arbor, MI (2014)}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2",
pages = "69--72",
month = mar,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068698.3068706",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:55 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Amant:2016:AAC,
author = "Kirk {St. Amant}",
title = "Aspects of awareness: considerations for social media
use in the modern context",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2b",
pages = "8--10",
month = jun,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068755.3068756",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:56 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Commentators often describe media as a ``window on the
world.'' That metaphor, however, doesn't work with
today's technology. Windows facilitate passive
observation: one sits and is at the mercy of what is on
the other side of the window in terms of what s/he can
view. Today's media, however, are interactive. From
television programming to instragram posts, individuals
use modern media to negotiate what they wish to access,
when, and on their own terms. (Consider the drastic
differences between the push view of broadcast
television of the past vs. the pull approach to
accessing Apple TV options today.) So, while we still
do sit and ``watch,'' we get determine what we view.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{West:2016:YYK,
author = "Sara West",
title = "{Yik Yak} and the knowledge community",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2b",
pages = "11--21",
month = jun,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068755.3068757",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:56 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Yik Yak is an anonymous, location-based social
networking application that is extremely popular on
college campuses across the United States. Because it
is known mainly for the controversies it breeds, both
scholars and professionals have largely overlooked Yik
Yak's complexities and have instead focused on its more
negative traits. This article discusses Yik Yak as a
site for critical research, especially in the field of
technical and professional communication. Yik Yak fuses
physical and virtual space, places an emphasis on
interactivity, and subverts traditional user
hierarchies. By examining these characteristics and the
posts that users generate, this article explores how
Yik Yak serves as an impetus for the formation of
knowledge communities---communities in which
individuals work together to create and maintain
collective knowledge. This article also advocates
further critical study of Yik Yak communities and
posits Yik Yak communication patterns have important
implications for communication designers.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hinson:2016:FIT,
author = "Katrina L. Hinson",
title = "Framing illness through {Facebook} enabled online
support groups",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2b",
pages = "22--31",
month = jun,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068755.3068758",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:56 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article examines the illness/recovery narratives
created through Facebook and shared in groups
associated with the trauma of venous thrombolytic
events (VTEs). Until recently, there was little public
focus on VTE recovery; however, due to advances in
medicine, patients who might have once died are now
surviving, but there is limited literature about what
surviving a VTE means for the individual. As a result,
people look for others like themselves to help them
adjust to this situation. In this context, Facebook
affordances help extend traditional illness narratives
between patient and healthcare provider from a private
to semi-public or public space. Individuals
participating in these groups transform not only
themselves, but others, eliciting empathy, sharing
experiences, and developing a platform upon which to
critique healthcare practices.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hopton:2016:SSS,
author = "Sarah-Beth Hopton and R. Mitchell Parry",
title = "Saving the sea, socially: measuring the relationship
between content and gesture on {Facebook}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2b",
pages = "32--43",
month = jun,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068755.3068759",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:56 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article explores the relationship between gesture
and content on the social media platform Facebook.
Analyzing the results of a digital content analysis of
more than 1,600 posts from the Roatan Marine Park's
Facebook page, this study reports the significant
correlations found between various types of content,
media, and engagement gestures. Findings suggest there
is a relationship between content and gesture on
Facebook, but what triggers stakeholders to ``like''
and ``comment'' on content is different from what
triggers them to share content. The study concludes
with six applications of these findings relevant to
practitioners working with nonprofit organizations on
Facebook.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Jones:2016:RME,
author = "Dave Jones",
title = "Review of {``\booktitle{Mapping Experiences: A Guide
to Creating Value through Journeys, Blueprints, and
Diagrams}, by Kalbach, J.,'' Sebastopol, CA: O'Reilly
Media (2016)}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2b",
pages = "44--48",
month = jun,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068755.3068761",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:56 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Andrews:2016:RMC,
author = "Christopher Andrews",
title = "Review of {``\booktitle{Managing Chaos: Digital
Governance by Design}'', by Welchman, L., New York:
Rosenfeld Media (2015)}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "2b",
pages = "49--53",
month = jun,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3068755.3068762",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Mar 25 07:31:56 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2016:RCN,
author = "Kirk {St. Amant}",
title = "Re-considering the nature of value in communication
design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "4--8",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071079",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The concept of value is one of the most complex
aspects of the communication professions. Most
organization, for example, would admit effective
communication adds value to almost any process. After
all, effective communication helps members of an
organization perform tasks more effectively (enhancing
the value their work contributes to the organization).
It also helps clients/customers view products as
meeting their needs --- thus contributing value to the
individual's daily life. Yet determining how
communication contributes value is a trickier
prospect.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Oberg:2016:ECT,
author = "Lena-Maria {\"O}berg",
title = "Examining the context of technical information use:
special section introduction",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "9--11",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071080",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "On 9--10 October 2013, the information system research
group at Mid Sweden University arranged an
international scientific meeting on the theme Technical
Information (TI). The event's organizers consciously
kept the theme broad, but they also intentionally
paired this general theme with a number of subthemes,
namely Organizational Learning, Information Design,
Information Management and Organizational Benefit. The
objective of this design was to examine this overall
topic from a range of perspectives.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Soderlund:2016:WIS,
author = "C. S{\"o}derlund and J. Lundin",
title = "What is an information source?: information design
based on information source selection behavior",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "12--19",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071081",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article examines information source selection
behavior among maintenance technicians and how this
behavior might influence the design of technical
information. For this entry, ``maintenance
technicians'' are individuals who maintain machine
equipment (e.g., generators or bearings) in industrial
enterprises, and this process includes the
troubleshooting of problems and the repairing of
machine equipment. In this entry, the authors use a
review of the literature on information source
selection behavior to discuss core concepts within the
field of source selection behavior. Three of the main
concepts examined are ``information,'' ``information
source,'' and ``source preference criteria.'' These
core concepts function as a frame of reference for
discussing how maintenance technicians might select
information sources to perform maintenance activities.
The authors also use these concepts to review why
certain sources are selected for use over others. The
results tentatively suggest maintenance technicians
prefer information sources that can be adapted to
specific workplace contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lowgren:2016:TCP,
author = "Jonas L{\"o}wgren",
title = "Technical communication practices in the collaborative
mediascape: a case study in media structure
transformation",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "20--25",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071082",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Professional practices in technical communication are
increasingly being challenged by the emergence of
collaborative media that enable users to access
technical information created by non-professionals. At
the same time, these technologies also allow technical
communicators to provide a continually expanding
audience with knowledge and skills needed now more than
ever. Through a co-design case study, researchers
developed a new and innovative platform for producing
and distributing technical information including
user-generated content. Moreover, the events of the
case included market strategies in which a professional
organization moved from a reactive to a more proactive
position on collaborative media. In so doing, they
outlined a set of new professional roles for technical
communicators including editors, curators,
facilitators, and community managers.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Acharya:2016:UVU,
author = "Keshab R. Acharya",
title = "User value and usability in technical communication: a
value-proposition design model",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "26--34",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071083",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This entry defines value from users' perspectives and
discusses the need to consider ``user value'' as an
important framework for enhancing product usability in
technical communication. Arguing it is essential to
involve users in the process of product design, the
paper emphasizes the need to recognize users as value
co-creators. To further enhance and extend the study of
usability, this article proposes a value proposition
approach to design and notes such an approach can help
communication designers effectively design, test, and
deliver materials end users want and value.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Opel:2016:DOR,
author = "Dawn Opel",
title = "Designing online resources for safety net healthcare
providers: users' needs and the evidence-based medicine
paradigm",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "35--45",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071084",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As the healthcare system in the United States becomes
more complex, so does the information needed for
administrators and clinicians to keep apprised of new
regulatory and systemic changes. In this article, I use
a review and analysis of an online resource project to
identify effective practices to educate and support
healthcare safety net organizations, or those clinics
that serve low-income populations. The project team
consisted primarily of healthcare researchers who used
a systematic review of the scholarly literature to
develop online systems for transmitting information
about healthcare payment and service delivery reform to
those serving low income populations. As the technical
communicator working on this project, the author
advocated incorporating concepts of user research and
user-centered design to the project team. This research
included a survey of provider-users. The analysis of
this project revealed that, in the health and medical
community, evidence-based medicine and the genre of
systematic literature review may be privileged such
that provider-user needs for information seeking are
not taken into account when designing online
communication based on these reviews. Communication
designers may need to work with and adapt the work of
translation science and knowledge-to-action to develop
more user-centered online content for provider
education.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lauer:2016:ERC,
author = "Claire Lauer",
title = "Editorial re-considering research: why we need to
adopt a mixed-methods approach to our work",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "46--50",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071085",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this editorial, Lauer argues for expanding our
methods of research to include a greater emphasis on
quantitative and mixed-methods approaches. This
expansion will compliment and help frame the
qualitative data collection we already prioritize in
the fields of writing studies and design. Lauer
discusses the benefits of a mixed-methods approach and
presents ten recommendations for how scholars,
especially those who may be new to quantitative
methods, can learn and employ these methods. Lauer
suggests that we need to value this more comprehensive
approach to data collection in order to better answer
the many questions that remain uninvestigated in our
field.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Moxley-Kelly:2016:RLT,
author = "Sean Moxley-Kelly",
title = "Review of {``\booktitle{The Language of Technical
Communication},'' by Gallon, R. (2016). Laguna Hills,
CA: XML Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "51--55",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071086",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Ray Gallon's collection The Language of Technical
Communication attempts to standardize the terminology
used in the field by offering concise definitions for
52 key terms, each authored by a contributor with
relevant expertise. As a reference work, this book
resists summarization. In this review, I will instead
assess the text according to criteria appropriate for a
reference: ease of use, selection of included terms,
and quality of the definitions provided. Although
Gallon forwards no explicit thesis, by prioritizing
information related to content management, the book
does make a claim about the future of communication
design. Individuals who are new to the field or whose
responsibilities are expanding into content management
will find The Language of Technical Communication
valuable, while scholars and experienced communication
designers will appreciate the contributors' consistent
emphasis on the future of the discipline.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Strantz:2016:RMS,
author = "Adam Strantz",
title = "Review of {``\booktitle{The Mobile Story: Narrative
Practices with Locative Technologies},'' by Farman, J.
(Ed.). (2014). New York, NY: Routledge}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "3",
pages = "56--61",
month = sep,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071078.3071087",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Mar 27 21:01:58 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The Mobile Story: Narrative Practices with Locative
Technologies edited by Jason Farman brings together
communication designers and theorists to offer numerous
approaches for creating digital stories in an age of
mobile, locative media. Contrasting the popular
conception that mobile devices are a distraction,
Farman argues the growing ubiquity of mobiles has led
to their interface disappearing through daily use (p.
5). Users no longer need to consciously focus their
attention on their devices and can instead seamlessly
use such devices for everyday tasks. Due to this
growing familiarity, the projects in the book ``seek to
''defamiliarize`` people with their places and the
technologies that mediate those places'' (p. 5) in
order to push interface to the forefront of users'
attentions and see how mobiles provide a unique lens
through which they interact with the world around
them.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2016:FCU,
author = "Kirk {St. Amant}",
title = "Of form, context, and use",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "4--6",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071089",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Many of us have heard the expression ``form follows
function.'' It's a nice idea in theory: The notion the
item we create inherently lends itself to a particular
use. After all, the shape of a hammer should
intrinsically tell us the tasks we can perform with
that tool --- be it pounding or pulling nails. But
those of us who study human behavior related to use
know this relationship of form to function is often far
from the case. In truth, the connection between design
and use is far more complex and often unpredictable.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hepworth:2016:BDV,
author = "Katherine Hepworth",
title = "Big data visualization: promises \& pitfalls",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "7--19",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071090",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "A few weeks ago, I was having dinner with a friend
when a controversial subject came up. My friend had an
extremely strong opinion about the harm caused by
vaccination, and his argument went something like this:
``I've seen the data. There was an infographic laying
it all out.'' He couldn't remember specific numbers
from the visualization he'd seen or the author of the
article. He couldn't even remember the name of the
publication, but the data visualization's overall
argument was firmly lodged in his mind. His situation
is not unique, and it provides telling insights on how
we, as humans, perceive and respond to big data
visualization.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hewett:2016:RWD,
author = "Beth L. Hewett",
title = "Reading, writing, and digital composition:
reintegrating constituent literacies in online
settings",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "20--35",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071091",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Communication design specialists have many challenges
in the twenty-first century global, online world.
Geographically distributed teams must work together
efficiently and effectively. People may need to
interact across cultures and languages or using a
common language like English or Spanish. In order to
complete coherent design projects, they often need to
negotiate varied communications software. Most
important, both to communicate within teams and to
clients with widely varied communication skills of
their own, engineers and other communication design
professionals must be able to engage the basic
literacies of reading, writing, and digital (i.e.,
multiple media like images, audio, or video) --- often
called multimodal --- composition as a holistic skill
set, and they must be able to use them well in online
environments. These literacies comprise communication
skills learned in school and honed in business
settings; they are required for clear communicating
whether through alphabetic texts or multimodal
compositions.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{deWinter:2016:MCM,
author = "Jennifer deWinter and Carly A. Kocurek and Stephanie
Vie",
title = "Managing community managers: social labor, feminized
skills, and professionalization",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "36--45",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071092",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In the game industry, community managers engage in
social and emotional labor as they split their
loyalties between game communities and game companies.
Community managers do not fully represent the interests
of one group, and their intermediary role puts
particular stresses on the types of emotional labor
that they are called upon to enact. Further, community
managers must also participate in social labor --- work
that builds and exploits social connections for
monetary gain. Most of this labor, however, is
undervalued and in some instances is simply
uncompensated ``free'' labor carried out by members of
a fan community. Ultimately, we argue, casting the role
of the community manager as a social and emotional
laborer feminizes this work, monetarily devaluing it
while isolating workers in these roles from the
communities that they ostensibly serve.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Harris:2016:UTD,
author = "Heidi Skurat Harris and Michael Greer",
title = "Over, under, or through: design strategies to
supplement the {LMS} and enhance interaction in online
writing courses",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "46--54",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071093",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Online writing instruction is a process of design that
includes both spatial and temporal dimensions. Ideally,
this process brings together design and pedagogy to
move students through their online writing work
successfully. Institutionally mandated LMS platforms
often constrain this process. This article establishes
three design principles and concepts for designing
learning environments that take into account both space
and time as designed elements of online classes.
Applying the principles of backward design, modular
content, and student choice to course design can help
instructors design more thoughtful, participatory
classes centered on student learning and instructor
presence.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Licastro:2016:PMW,
author = "Amanda M. Licastro",
title = "The problem of multimodality: what data-driven
research can tell us about online writing practices",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "55--73",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071094",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article investigates the writing mode, multimodal
aspects, and folksonomic elements of digital
composition gathered from a WordPress-based ePortfolio
platform.* Focusing on the student perspective, data
was gathered through both surveys of first year
students and text analysis of digital compositions in
order to produce quantitative results that can be
replicated and aggregated. This research demonstrates
the impact of assignment design and platform
affordances on student composition practices. Results
show that incoming students do not fit the ``digital
native'' myth, nor are they prepared to engage in
digital scholarship at the college level without
significant guidance and specific requirements that
scaffold digital work.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Kiwanuka-Tondo:2016:LCS,
author = "James Kiwanuka-Tondo and Keon Mandell Pettiway",
title = "Localizing complex scientific communication: a {SWOT}
analysis and multi-sectoral approach of communicating
climate change",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "74--85",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071095",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper argues that a SWOT analysis (Dyson, 2004;
Helms \& Nixon, 2010; Holtzhausen \& Zerfass, 2015;
Houben, Lenie, \& Vanhoof, 1999; Noble \& Bestley,
2011) and a multi-sectorial approach (Okware, Opio,
Musingizi, \& Waibale, 2001; The World Bank, 2000;
Uganda AIDS Commission \& UNAIDS, 2000) to strategic
communication can provide communication designers with
a conceptual framework for localizing climate
prediction and risk management information. The
overarching idea is to use a multi-way communication
model, such as suggested by McQuail (1987), to
downscale climate data in a way that better addresses
the communication expectations of the public in
different locales. Such approaches can reduce barriers
that often inhibit the international transfer of
technical and scientific data for public consumption in
different global contexts. To examine these issues,
this paper uses a SWOT analysis for considering
strategic communication planning in international
settings. In so doing, the paper examines the work of
the Intergovernmental Authority on Development (IGARD)
Climate Predictions and Applications Centre (ICPAC) in
its efforts to respond to climate extremes and ensure
disaster risk management in the Greater Horn of
Africa.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hocutt:2016:RCM,
author = "Daniel L. Hocutt",
title = "Review of {``\booktitle{Communicating Mobility and
Technology: A Material Rhetoric for Persuasive
Transportation},'' by Pflugfelder, E. H. (2017). New
York: Routledge, 2017}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "86--92",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071096",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Humans are so enmeshed in mobility systems that they
identify with themselves through those systems. In
Communicating Mobility and Technology: A Material
Rhetoric for Persuasive Transportation, Ehren
Pflugfelder (2017) uses the term ``automobility'' to
describe both ``the specific kinds of mobility afforded
by independent, automobile-related movement
technologies'' and ``the complex cultural, bodily,
technological, and ecological ramifications of our
dependence on separate mobility technologies'' (p. 4).
Given identities enmeshed in ecologies of systems
involving human and nonhuman actors through which
transportation emerges, automobility is described as a
``wicked problem'' to be solved, in part, by technical
communicators and communication designers naming and
revealing the persuasive power of transportation
systems. Understanding this persuasive power benefits
practitioners by revealing the shared agency of
automobility among the car-driver assemblage, and
academics, by offering a framework for recognizing
transportation as persuasive and therefore
rhetorical.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Shivers-McNair:2016:RRC,
author = "Ann Shivers-McNair",
title = "Review of {``\booktitle{Risk Communication and
Miscommunication: Case Studies in Science, Technology,
Engineering, Government, and Community
Organizations},'' by Boiarsky, C. (2016). Boulder, CO:
University of Colorado Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "4",
number = "4",
pages = "93--98",
month = dec,
year = "2016",
CODEN = "????",
DOI = "https://doi.org/10.1145/3071088.3071097",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:10 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "What if something as seemingly routine as an email or
an interoffice memorandum could make the difference
between preventing a crisis or allowing a dangerous
situation to deteriorate? This is the question Carolyn
Boiarsky asks her readers to grapple with in Risk
Communication and Miscommunication: Case Studies in
Science, Technology, Engineering, Government, and
Community Organizations, as she presents analyses of
communication artifacts in case studies from the last
few decades of US history. In a year that brought
catastrophic flooding in Louisiana and national
controversy over a proposed oil pipeline's threats to
drinking water and sacred sites on Native American
land, Boiarsky's case studies --- which include the
2010 BP/ Deepwater Horizon oil rig explosion, the 2011
opening of the Mississippi Spillway during river
flooding, and the 2014 expansion of the Enbridge
Pipeline after a leak in Michigan four years prior ---
are a timely addition to the literature on risk
communication. Communication designers will find this
book particularly useful because of its concrete,
actionable strategies for practitioners and chapter
summaries that lend themselves to quick access for
future reference.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2017:CCCa,
author = "Kirk {St. Amant}",
title = "Of content, context, and conveyance: editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "4--7",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090153",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Content is about ideas: It involves the thoughts,
concepts, and perspectives we wish to convey to others.
Context is what gives it form. If we know the setting
in which we wish to convey information, we can present
content in a manner that enhances the chances our ideas
will be received (and understood as intended) by an
audience. Of course, how we perceive a given context
and how our users perceive it can be two different
things. We thus need to know what individuals look for
in a given context to guide how to design content for
that setting.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Graham:2017:DLT,
author = "S. Scott Graham",
title = "Data and lore in technical communication research:
guest editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "8--25",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090154",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As a scholar who works at the intersections of
technical communication and rhetoric of science, I like
to think I know a little bit about effective approaches
to communicating technical information. For over a
decade, I've been a happy member of a seemingly
productive research discipline devoted to understanding
how best to communicate scientific and technical
information to clients, stakeholders, employers,
funders, and the general public. I am, of course, not
alone in these endeavors and my work benefits
substantially from the efforts of my many colleagues in
the Association for Teachers of Technical Writing and
the Association for the Rhetoric of Science,
Technology, and Medicine. Now, given this background,
imagine my surprise when one of my colleagues forwarded
me a new report from the National Academies of
Sciences, Engineering, and Medicine decrying the state
of science communication research in America. Indeed, I
was shocked and saddened to see the report call for
``building a coherent science communication research
enterprise'' with the obvious implication that no such
enterprise currently exists (p. 74).",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zaad:2017:AIC,
author = "Lambert Zaad and Dick Lenior and Thea van der Geest
and Els van der Pool",
title = "Analyzing information in complex collaborative tasks",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "26--42",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090155",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this article, we present a method for analyzing the
communication of people who exchange dynamic and
complex information to come to a shared understanding
of situations and of the actions planned and monitored
by one party, but executed remotely by another. To
examine this situation, we analyzed dispatchers working
in police dispatch center in a large city in the
Netherlands and their communication behavior in three
different settings. The results of our analyses answer
the question of how collaborative parties should assess
an emergency situation in order to decide how to handle
the incident in accordance with the procedures. Our
results indicate which information must be communicated
in order to deal with the current problem during the
course of an incident. We will also demonstrate the
proposed way of analyzing the communication used here
is needed to understand how information is
collaboratively handled in complex tasks.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Li:2017:CID,
author = "Mingran Li and Ruimin Gao and Xinghe Hu and Yingjie
Chen",
title = "Comparing {InfoVis} designs with different information
architecture for communicating complex information",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "43--56",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090156",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this paper, we explore the connections of
information architecture (IA) with information
visualization (InfoVis) through the discussion of
different visualization designs used to demonstrate the
occupations pursued by college students after
graduation. In examining this topic, we used different
information architectures to compare three
visualization layouts based on the same data. The three
layouts included one published visualization and two
visualization designs developed by the researchers. We
then used eight IA principles to compare how these
visualizations communicate the complex relationship
between majors, occupations, and their related
characteristics in relation to the career paths of
students.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Flanagan:2017:HCT,
author = "Suzan Flanagan and Guiseppe Getto",
title = "Helping content: a three-part approach to content
strategy with nonprofits",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "57--70",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090157",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Nonprofits must reach a variety of community audiences
to sustain their organizations, and these audiences
include potential volunteers, donors, and clients. With
the increasing availability of open-source, freely
available, and inexpensive communication technologies,
many nonprofits can now develop a robust web presence
that targets a variety of audiences via a variety of
channels. In this article, we present a three-part
heuristic to help nonprofits better manage digital
content. This heuristic is comprised of developing
audience awareness and interaction, making use of
emerging technologies, and building sustainable
partnerships. Using a project designed to help a
homeless shelter improve its content strategy, we
explore this heuristic and its implications for helping
technical and professional communicators improve local
nonprofit digital capacities.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{King:2017:DSC,
author = "Abigail Selzer King and Kristen R. Moore and Ashley
Hardage Edlin and Sophie Frankel",
title = "Drawing strategies for communication planning: a
rationale and exemplar of the geometric page form
{(GPF)} approach",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "71--79",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090158",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Simple drawing tasks are effective for evaluating the
many options communicators have during early design
stages. These drawing strategies leverage the
metaphoric meanings of basic geometric shapes, not
complex artistic illustration, to represent ideas while
they are in development. Our paper supports this
perspective by linking previous research on sketching,
collaboration, and ideation to identify a specific
approach to this kind of drawing that we term Geometric
Page Forms. To further illustrate the value of these
strategies, we give an example of how technical
communicators used drawing during a workshop to develop
communication solutions explaining complex information
about sun block efficacy.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bourelle:2017:DOW,
author = "Tiffany Bourelle and Angela Clark-Oates and Andrew
Bourelle",
title = "Designing online writing classes to promote multimodal
literacies: five practices for course design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "80--88",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090159",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this entry, we argue that to promote multimodal
literacy in online writing classes, instructors should
address the following five practices in their course
design: o Incorporate multimodal assignments and
appropriate scaffolding tools; o Use multimodal
instructional tools to teach and model multimodal
composition; o Provide multimodal feedback to students'
compositions; o ``Teach'' technology through the use of
media labs; o Encourage reflection as a significant
part of students' learning process. In so doing, we
discuss each practice in depth, addressing the reasons
and benefits for incorporating each, as well as advice
about how to implement them. By implementing these
practices in their online courses, instructors can
successfully design classes that promote multimodal
literacy.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Rose:2017:MPL,
author = "Emma Rose and Josh Tenenberg",
title = "Making practice-level struggles visible: researching
{UX} practice to inform pedagogy",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "89--97",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090160",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Teaching user experience (UX) can be challenging due
to the situated, complex, and messy nature of the work.
However, the complexity of UX in practice is often
invisible to students learning these methods and
practices for the first time in class. In this article,
we present findings from a study of rhetorical
strategies of UX practitioners and pair them with
strategies for teaching UX to students. While previous
work on teaching UX reflects current practices in the
classroom or reflections of practitioners, this study
demonstrates the benefits of researching existing
industry practices in order to inform pedagogy.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Deaton:2017:RSC,
author = "Phillip J. Deaton",
title = "Reading sounds: closed-captioned media and popular
culture: book review",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "98--101",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090161",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The word ``access'' means to enter into, participate
in, and engage with, and captions for sounds are a way
to provide access to video content for persons with
disabilities. Trying to capture an absolute way for
captioning sounds in video media texts is as illusive,
impossible, and unethical as trying to establish or
declare a single way to write or to read a text. Sean
Zdenek's book Reading Sounds investigates the practices
that create captions and examines captions as a
rhetorical artifact related to the composition of
video. This review will examine Reading Sounds from the
perspective of a practitioner in the area of web,
classroom, and information communication technology
accessibility and an academic focused on communication
design and disability, indicating points relevant to
both practitioners and academics.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Keller:2017:WVM,
author = "Beth Keller",
title = "Women's voices in management: identifying innovative
and responsible solutions: book review",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "1",
pages = "102--105",
month = apr,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3090152.3090162",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Research examining women's voices in academia, women's
leadership in academic and industry contexts, and their
management styles in business and social spheres has
been more or less steady since the late 1970s. For the
last ten years, female students have accounted for
approximately 57\% of the students enrolled in colleges
and universities around the world (Martin,
2014). Despite these enrollment numbers, female
administrators in many academic institutions and
non-academic businesses are still outnumbered by their
male counterparts. The collection Women's Voices in
Management: Identifying Innovative and Responsible
Solutions edited by Helena Desivilya Syna and
Carmen-Eugenia Costea asks readers to consider women's
voices in different cultural and global settings,
``emphasizing and materializing gender equality
[\ldots{}] in top management, entrepreneurship, and
leadership in complex sociopolitical and culturally
diverse societies'' (p. 10).",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Heifferon:2017:NTP,
author = "Barbara Heifferon",
title = "New technologies, patient experience, theoretical
approaches and heuristics in {RHM}: guest editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "2",
pages = "4--18",
month = jul,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3131201.3131202",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In the August 2015 Communication Design Quarterly
(CDQ) special issue on Rhetoric of Health and Medicine
(RHM), Lisa Meloncon and Erin Frost introduced readers
to this ``emerging field.'' Since a Poiroi commentary
in 2013 written by Scott, Segal, and Ker{\"a}nen,
numerous scholars that earlier identified our
sub-discipline with the terms medical rhetoric, have
embraced this what might be seen as a more inclusive
term, although I would argue that for some of us, the
term rhetoric already included at least every possible
manifestation of health, medicine and language.
However, RHM does indeed cast a wider net, as pointed
out in the 2015 issue, including essays on
architecture, social work, and psychology. While
rhetoric per se is certainly found within all fields,
if writing about such fields and especially from such
fields is included in RHM, then such a
transdisciplinary impulse takes us very much further
indeed. While this particular issue can easily find
itself under the RHM umbrella, these particular
scholars writing here were invited because they had
participated in 2016 as a very successful panel at
SIGDOC annual conference. These five scholars have much
to share and teach us, as well as move us forward in
our thinking, research, writing and participation in
health and medical settings.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Meloncon:2017:PED,
author = "Lisa K. Meloncon",
title = "Patient experience design: expanding usability
methodologies for healthcare",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "2",
pages = "19--28",
month = jul,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3131201.3131203",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Successfully engaging in a health- or medical-related
activity is a matter of understanding what one needs to
do. This means information used in this context needs
to be easy to use. Accomplishing the goals laid out in
the essay will facilitate understanding and allow for
effective use. Thus, successful medical and health
communication are connected to one central concept:
usability. But how to achieve this goal? The answer is
through patient-focused design practices that help
mirror the experiences of patients who are using such
materials. This entry overviews such an approach ---
which I call patient experience design (PXD) --- and
explains why such an approach is central to best health
and medical communication practices.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Angeli:2017:RPH,
author = "Elizabeth L. Angeli and Christina D. Norwood",
title = "Responding to public health crises: bridging
collective mindfulness and user experience to create
communication interventions",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "2",
pages = "29--39",
month = jul,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3131201.3131204",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This paper examines how the cognitive framework of
collective mindfulness complements tenets of user
experience in public health crisis communication.
Collective mindfulness attunes an organization into
preemptively identifying and avoiding potential
failures that can have adverse safety and public
relations outcomes. To illustrate the connection
between this cognitive framework and user experience,
this article shares findings from a case study with the
2014 Johns Hopkins Medicine Ebola Crisis Communications
Team, whose primary goals were to improve the usability
of Ebola personal protective equipment protocols and to
prepare healthcare providers for a U.S. Ebola crisis.
Based on a grounded theory investigation, this article
suggests that the collective mindfulness principles of
deference to expertise, resilience, and refusal to
simplify complex procedures informed the team's ability
to avoid a catastrophic communication failure.
Additionally, these principles allowed the team to
attune to key user experience principles, including
addressing user context and user limitations.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Jones:2017:DPH,
author = "John Jones and Catherine Gouge and Mariah Crilley",
title = "Design principles for health wearables",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "2",
pages = "40--50",
month = jul,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3131201.3131205",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As wearables become increasingly prevalent, there is a
concurrent and growing expectation that we use these
devices to track and monitor our bodily states in order
to be responsible ``biocitizens.'' To mitigate this,
some health, design, and usability scholars have
advocated for greater patient control over health data.
To support these efforts, this article offers a set of
criteria for analyzing wearables, criteria that account
for the handling of data and user connections via
wearables as they relate to three priorities:
accessibility, adaptability, and iterability. These are
meant to support analyses that will clarify the ways
wearables can more ethically serve end-users' --- that
is, patients' and wearers' --- emerging needs, rather
than primarily serving the intermediary goals of care
delivery personnel and systems to monitor and manage
patient behavior. To do this, this article addresses
the usability of wearables as it relates to other
critical care issues, such as ``information integrity''
and enabling patients to maintain their own health
records and participate in shared decision making.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Welhausen:2017:YOR,
author = "Candice A. Welhausen",
title = "At your own risk: user-contributed flu maps,
participatory surveillance, and an emergent {DIY} risk
assessment ethic",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "2",
pages = "51--61",
month = jul,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3131201.3131206",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this article, the author proposes that the
emergence of digital, disease-tracking applications
over the past ten years like HealthMap (healthmap.org)
and Flu Near You (flunearyou.org) that allow
non-experts to contribute information about emergent
public health threats have facilitated a
``do-it-yourself (DIY)'' risk assessment ethic.
Focusing in particular on Flu Near You (FNY), a
crowdsourced, flu-tracking program, the author argues
that some participants use the mapping feature to
curate their own risk information experience in
determining the preventative behaviors they may want to
engage in (if any) to prevent flu. As outbreaks of
infectious diseases increase (Smith et al., 2014),
mHealth technologies like disease-tracking apps are
evolving as an important risk assessment tool for both
public health experts as well as non-expert, public
audiences. Better understanding how non-experts use
such information can inform not only the design of
these apps but visual risk communication strategies
more generally speaking.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2017:CCCb,
author = "Kirk {St. Amant}",
title = "The cultural context of care in international
communication design: a heuristic for addressing
usability in international health and medical
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "2",
pages = "62--70",
month = jul,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3131201.3131207",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Sep 8 08:02:11 MDT 2017",
bibsource = "http://dl.acm.org/citation.cfm?id=J1351;
https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The concept of usability is often connected to the
setting --- or context --- in which individuals perform
an activity. International settings complicate such
relationships by introducing new variables that affect
usability in different locations. In international
health and medical communication, this situation can
create problems that affect the health and wellness of
patients in other nations and cultures. International
patient experience design (I-PXD) presents a heuristic
for addressing this situation. I-PXD helps individuals
identify variables affecting usability in different
international contexts. Persons working in health and
medical communication can use this I-PXD heuristic to
address usability expectations in various international
contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2017:EIR,
author = "Kirk {St. Amant}",
title = "{Editor}'s introduction: Reflecting on and re-thinking
usability and user experience design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "4--9",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188174",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Everything changes over time. Societies evolve,
original technologies emerge, and the structure of
products shifts to meet the needs of new situations.
What constitutes a usable design will similarly change
over time. For these reasons, it's important to
regularly stop and assess where a field is and what it
is doing to determine how well its activities reflect
the context in which it exists. Usability and user
experience design are no different. This issue of
Communication Design Quarterly represents such a
reflection and a re-thinking of where the field is at
this point in time.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Robinson:2017:PPF,
author = "Joy Robinson and Candice Lanius and Ryan Weber",
title = "The past, present, and future of {UX} empirical
research",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "10--23",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188175",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Rethinking UX requires mapping trends in empirical
research to find out how the field has developed. This
study addresses that need by analyzing over 400
academic empirical studies published between
2000--2016. Our research questions are, ``How have the
artifacts, analysis, and methods of UX research changed
since the year 2000?'' and ``Do scholars use research
questions and hypotheses to ground their research in
UX?'' Our research found that services, websites, and
imagined objects/prototypes were among the most
frequently studied artifacts, while usability studies,
surveys, and interviews were the most commonly used
methods. We found a significant increase in
quantitative and mixed methods studies since 2010. This
study showed that only 1 out of every 5 publications
employed research questions to guide inquiry. We hope
that these findings help UX as a field more accurately
and broadly conceive of its identity with clear
standards for evaluating existing research and
rethinking future research opportunities as a
discipline.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Applen:2017:DHM,
author = "J. D. Applen and Sonia H. Stephens",
title = "Digital humanities, middleware, and user experience
design for public health applications",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "24--34",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188176",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Technical communicators should be conscious of how the
algorithms that govern ``middleware'' (software that
structures the presentation of data) constrain their
ability to represent information. We use critical
theory from the digital humanities to discuss how
critical visual literacy allows designers to better
present contextual information to enhance the user
experience. We illustrate this approach with an example
of medical communication by using social network
analysis software to demonstrate the spread of Ebola in
Africa.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Williamson:2017:CRA,
author = "Bill Williamson and Scott J. Kowalewski",
title = "Cultivating a rhetoric of advocacy for usability
studies and user-centered design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "35--47",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188177",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In this article, we explore connections among
rhetoric, usability studies, user-centered design, and
civic engagement as core concepts for developing a
systemically aware Rhetoric of Advocacy for technical
communicators. We propose a model for visualizing
scenarios and stakeholders that is based on the
structure of atoms. The Atomic Model for Technical
Communication provides a visual model for mapping
projects and for framing the kind of dialog that we
associate with a Rhetoric of Advocacy.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Mara:2017:FNU,
author = "Andrew Mara",
title = "Framework negotiation and {UX} design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "48--54",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188178",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Framework negotiation is a mixed-methods research
approach to help a UXD researchers uncover the
relationship between cross-cultural identity and
location. In this study, surveys initially located
connections between conceptions of the self and
symbolic pathways. Then, community-based research and
usability testing verified root metaphors for website
navigation. This mixed-methods research uncovered how
Kenyans ported navigational strategies from other
institutional settings. The article outlines the
creation of the research instrument, describes how
early data collection guided later data collection, and
finally details how the methods uncovered user
significance through metaphor.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Verhulsdonck:2017:DGM,
author = "Gustav Verhulsdonck",
title = "Designing for global mobile: considering user
experience mapping with infrastructure, global
openness, local user contexts and local cultural
beliefs of technology use",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "55--62",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188179",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "An important element for global design is an approach
that can be used for international (e.g., non-US)
users. Such a design approach has to factor in how the
user's culture influences how they perceive a design
while using their mobile devices across a different
culture. As mobile use is expected to grow globally,
more mobile interactions will require increasingly
robust tools for measuring user experiences across
different online and physical channels. This article
focuses on how experience mapping, a common user
experience (UX) design technique that tells stories
about how a user experiences a design as a seamless
whole across such channels, can help address global
mobile design contexts. To further address such global
contexts, this article proposes extending experience
mapping by considering the factors of existing
infrastructures, global openness to innovation, local
user contexts, and local beliefs on the function of
technology so that designers of communication can
better conceptualize sequences of events of
interactions across cultures.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bartolotta:2017:EOD,
author = "Joseph Bartolotta and Julianne Newmark and Tiffany
Bourelle",
title = "Engaging with online design: undergraduate
user-participants and the practice-level struggles of
usability learning",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "63--72",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188180",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As usability research and user-centered design become
more prevalent areas of study within technical and
professional communication (TPC), it has become
important to examine the best practices in designing
courses and programs that help students better
understand these concepts. This article reports on a
case study about how usability research and
user-centered design were introduced to TPC students.
The article examines how students responded to and
articulated new concepts and looks forward to ways TPC
programs can develop comprehensive curricula that
introduces students to these topics.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Cosgrove:2017:RFU,
author = "Samantha Cosgrove",
title = "Review of {``\booktitle{Fundamentals of User-Centered
Design: A Practical Approach},'' by Still, B., \&
Crane, K. (2017). Boca Raton, FL: CRC Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "74--77",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188181",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Over the past 100 years, user-centered design (UCD)
has evolved from an idea to a developed area of
research in design communication for academics and
practitioners. Since UCD was coined by Donald Norman in
1986, it has slowly become a guiding theory behind many
design practices, pushing user needs over technological
desires. In Fundamentals of User-Centered Design: A
Practical Approach, Brian Still and Kate Crane
illustrate the history, implementation, and best and
worst practices in UCD. This book pulls from expertise
in both academia and industry to create a handbook on
UCD in both a print and eBook edition. Using their
combined experiences, Still and Crane provide
thoughtful commentary on the current state of UCD by
establishing theory and applying it to their own work
and the work of others within the field of design.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Rowan:2017:REP,
author = "Robert M. Rowan",
title = "Review of {``\booktitle{Exploratory Programming for
the Arts and Humanities},'' by Montfort, N. (2016).
Cambridge, MA: MIT Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "3",
pages = "78--82",
month = nov,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188173.3188182",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Feb 17 07:31:59 MST 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Coding, like other forms of written communication, is
both science and art. This is not a new or
revolutionary idea. In 1974, Donald Knuth published
``Computer Programming as an Art'' and declared that
``[a] programmer who subconsciously views himself as an
artist will enjoy what he does and will do it better''
(p. 673). In 1984, Steven Levy's Hackers: Heroes of the
Computer Revolution introduced us to the Hacker Ethic,
one tenet of which is that we can create art and beauty
on the computer (p. 31). Many other authors and coders
have argued similar cases about the socially situated
nature of programming since.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Jones:2017:GEI,
author = "John Jones and Catherine C. Gouge",
title = "Guest editors' introduction wearable technologies and
communication design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "4",
pages = "4--14",
month = dec,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188387.3188388",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:27 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Using the data generated by both consumer- and
medically-oriented wearable devices to assess and
improve fitness, wellbeing, and specific health
outcomes demands attention to the user experiences of
such devices as well as to the kinds of claims being
made about their promise (cf. Gouge \& Jones, 2016).
This special issue participates in such work by
presenting case studies situated at the intersections
of wearables, communication design, and rhetorical
analysis that explore the health, justice, and
wellness-oriented promises of specific wearables. In
this introduction, we briefly survey the research on
wearables in the fields of rhetoric and technical
communication, preview the essays in the collection,
and propose some areas for future work that might be of
interest to technical communication, communication
design, and rhetoric scholars.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Amidon:2017:SGD,
author = "Timothy R. Amidon and Elizabeth A. Williams and
Tiffany Lipsey and Randy Callahan and Gary Nuckols and
Spencer Rice",
title = "Sensors and gizmos and data, oh my: informating
firefighters' personal protective equipment",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "4",
pages = "15--30",
month = dec,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188387.3188389",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:27 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study identifies communication design challenges
associated with firefighters' personal protective
equipment (PPE), an assemblage of wearable technologies
that shield these workers from occupational hazards.
Considering two components of modern firefighting PPE
through Zuboff's (1998) theorization of information
technology, we offer an extended case study that
illustrates how these wearables, as interfaces,
automate or informate firefighters' practice of safety.
Often lauded for their abilities to augment
firefighters' work capacities and increase safety
outcomes, our analysis revealed that these wearables
engender practices that expose firefighters to
unforeseen hazards and displace the ``tacit craft
skills and knowledge'' that these workers mobilize to
mitigate workplace risk (Spinuzzi, 2005, p. 164).
Drawing from these insights, we sketch four points of
tension that communication designers, system
architects, and practitioners may utilize to consider
the informating potential of smart-firefighting PPE
equipped with physiological sensors.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Arduser:2017:IPD,
author = "Lora Arduser",
title = "Impatient patients: a {DIY} usability approach in
diabetes wearable technologies",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "4",
pages = "31--39",
month = dec,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188387.3188390",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:27 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As wearable medical technologies take on an
increasingly prominent role in how health care is
delivered, pressure to make the development process for
such devices shorter increases. This case study will
recount one attempt at a do-it-yourself (DIY)
development process and collaborative usability
testing. I argue that these efforts can complement
traditional usability methods used in the development
process of a wearable diabetes technology and provide
more immediate access to technologies that can meet the
diverse needs of end users. The case involves an open
source DIY project developed by parents of children
with type 1 diabetes in order to remotely monitor the
blood sugar levels of their children.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Kennedy:2017:DHM,
author = "Krista Kennedy",
title = "Designing for human-machine collaboration: smart
hearing aids as wearable technologies",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "4",
pages = "40--51",
month = dec,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188387.3188391",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:27 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study examines design aspects that shape
human/machine collaboration between wearers of smart
hearing aids and their networked aids. The Starkey Halo
hearing aid and the TruLink iPhone app that facilitates
real-time adjustments by the wearer offer a case study
in designing for this sort of collaboration and for the
wearer's rhetorical management of disability disclosure
in social contexts. Through close textual analysis of
the company's promotional materials for patient and
professional audiences as well as interface analysis
and autoethnography, I examine the ways that close
integration between the wearer, onboard algorithms and
hardware, and geolocative telemetry shape everyday
interactions in multiple hearing situations. Reliance
on ubiquitous, familiar hardware such as smart phones
and intuitive interface design can drive patient
comfort and adoption rates of these complex
technologies that influence cognitive health, social
connectedness, and crucial information access.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Moore:2017:CSH,
author = "Kristen R. Moore and Natasha Jones and Bailey S.
Cundiff and Leah Heilig",
title = "Contested sites of health risks: using wearable
technologies to intervene in racial oppression",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "4",
pages = "52--60",
month = dec,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188387.3188392",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:27 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Employing Royster and Kirsch's (2012) concept of
critical imagination, the authors imagine strategies
communication designers might use to intervene in and
disrupt racial injustice and oppression. Using activity
trackers as technologies that communicate data about
health and death, the authors retell and re-envision
the case of Eric Garner, a victim of police brutality,
and argue that data from activity trackers can
potentially be used to reframe narratives about public
health and policing. Further, through an examination of
the rhetorical frames of dehumanization, disbelief, and
dissociation, the authors assert that activity
trackers, as communicative agents, may become
transformative wearable devices that are developed and
deployed with socially just communication design in
mind.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Welhausen:2017:QMF,
author = "Candice A. Welhausen",
title = "Quantifiable me: fitness and health trackers and the
trope of holisticism",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "5",
number = "4",
pages = "61--71",
month = dec,
year = "2017",
CODEN = "????",
DOI = "https://doi.org/10.1145/3188387.3188393",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:27 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As fitness trackers have proliferated, many now
collect information about both physical and mental
health indicators. Arguably, such capabilities promote
the notion that achieving and maintaining health is
holistic, pushing back against the mind/body divide
that has long characterized how we tend to perceive
health and disease in Western cultures (see Segal,
2005). In this article, the author argues that the
visual (photographs and data visualizations) and
language-based communication strategies used on
Bellabeat Leaf's website, a smart jewelry device for
women, employ a narrative of holisticism. Further, this
narrative functions as a rhetorical trope that
reinforces power relationships that align with a
dominant underlying ideology of Western medicine---the
notion that disease and illness can be controlled. The
author proposes that future designs of the Leaf's
smartphone application might allow users to visualize
quantitative and select user-contributed qualitative,
sensorial-based feedback to potentially provide a more
balanced perspective of health.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Richards:2018:PFP,
author = "Daniel Richards",
title = "Proceedings from and future plans for the {Symposium
for Communicating Complex Information (SCCI)}: {Guest
Editor}'s introduction",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "1",
pages = "4--8",
month = mar,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3230970.3230971",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:28 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This special issue contains proceedings from the
6$^{th}$ Annual Symposium on Communicating Complex
Information (SCCI), which ran from February 27$^{th}$
through 28$^{th}$ 2017 at East Carolina University in
Greenville, NC. The program chair was Michael Albers,
who, as usual at SCCI, did a fantastic job at
collecting and curating two days of stimulating
conversations generated by speakers from a broad range
of fields---rhetoric, technical communication, medical
and regulatory writing, user experience, information
science, and design---and a broad range or institutions
and workspaces, including Duke's Network Analysis
Center, The Medical University of South Carolina,
M{\"a}lardalen University in Sweden, and Michigan State
University, to name just a few. The keynote---titled
``Faulty by Design: A Psychological Examination of User
Decision-Making''---was given by Bill Gribbons,
director of Bentley University's Graduate User
Experience Program. Overall, the diversity and depth of
the scholars and their research combined with the
single-room presentation space facilitated conversation
and networking in ways not typically found at other
conferences.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Youngblood:2018:SIA,
author = "Susan A. Youngblood",
title = "Site identity, artifact duplication, and
disambiguation in {Alabama Local Emergency Management
Agencies (LEMAs)}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "1",
pages = "9--15",
month = mar,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3230970.3230972",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:28 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Local Emergency Management Agencies (LEMAs) are vital
components of the U.S. National Incident Management
System (NIMS). As such, their official digital
presences need to be identifiable as official and
should not have to compete with other digital
artifacts, including web pages and whole sites, that
can be mistaken for official presences. After exploring
the nature of digital identity, this study examines the
prevalence of competing digital artifacts and the
common sources of these artifacts, such as legacy sites
and hosted development sites. The study also explores
ways some sites disambiguate between artifacts that
represent their organizations versus those of similarly
named organizations. The findings lead to several
recommendations for best practices.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Opel:2018:WOH,
author = "Dawn S. Opel",
title = "What is {``Obamacare''}?: health literacy, e-commerce,
and the {Affordable Care Act}'s online content",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "1",
pages = "16--25",
month = mar,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3230970.3230973",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:28 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study audits and analyzes the online content
provided by the U.S. government for The Patient
Protection and Affordable Care Act (ACA). In order to
both educate Americans about the ACA and enroll those
who needed insurance into plans offered by the U.S.
and/or state governments, policy analysts,
communication designers, and web developers at the U.S.
Department of Health and Human Services (HHS) and the
Centers for Medicare and Medicaid Services (CMS)
created and published a substantial array of online
content. These policy statements, infographics, blog
posts, videos, forms, and other resources were designed
to engage the public and translate the complexities of
the ACA into usable information for patients. However,
a content audit and analysis of ACA-related online
content reveals the ways that this content did not
provide a navigational structure for patients newly
insured (or already insured) to find them, as over time
the e-commerce function of the site buried its
educational purpose. From this analysis, designers of
online public policy information will gain a better
understanding of how to design as a part of a strategy
to balance multiple, critical user roles and tasks.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{DeTora:2018:PTC,
author = "Lisa DeTora",
title = "Principles of technical communication and design can
enrich writing practice in regulated contexts",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "1",
pages = "26--34",
month = mar,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3230970.3230974",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:28 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Technical communication skirts the fringes of
regulated biomedical research, which generally falls
into the purview of specialized regulatory writers.
However, a worldwide move toward increasing data
transparency in regulatory contexts has resulted in a
need for specialized documentation for lay audiences as
well as added disclosure of investigational
interpretations regarding the benefits and risks of new
or experimental therapies. Experts in biomedical
writing believe that these materials require additional
attention to meet reader needs, an endeavor that falls
well within the traditional bailiwick of technical
communication. Technical communicators who understand
information gathered in regulated biomedical research
should be able to improve the general accessibility of
this complex information for a general readership;
however, knowledge of regulatory practices is a gap in
this group.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Ding:2018:CCW,
author = "Huiling Ding",
title = "Cross-cultural whistle-blowing in an emerging
outbreak: revealing health risks through tactic
communication and rhetorical hijacking",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "1",
pages = "35--44",
month = mar,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3230970.3230975",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:28 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "How do whistleblowers reveal critical issues unknown
to the public during emerging epidemics to push for
policy changes? Using a case study about a medical care
worker (MCW) whistleblower in China during the SARS
outbreak of 2003, this paper examines the ways
whistleblowers navigate through complicated networks of
power and mediascape to disseminate critical risk
messages and call for changes.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{StAmant:2018:RRU,
author = "Kirk {St. Amant}",
title = "Reflexes, reactions, and usability: examining how
prototypes of place can enhance {UXD} practices",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "1",
pages = "45--53",
month = mar,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3230970.3230976",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Jun 4 18:41:28 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "User expectations are often connected to context. This
means the better UXD professionals understand
connections between location and usability, the greater
the chances they can create materials that meet
expectations of usability in a particular place. The
cognitive factors of prototypes and scripts can provide
a foundation for investigating such factors. This entry
examines how prototypes of place can help identify
aspects of location that influence the usability of
items in a space. In so doing, the entry also provides
strategies for researching expectations of contexts and
usability and using resulting data to guide design
practices.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Amant:2018:MCC,
author = "Kirk {St. Amant}",
title = "Mapping the complex context(s) of use: editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "4--8",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282666",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Usability involves connecting design to need.
Individuals need to achieve an objective; if the design
of an item meets that need, the item is usable. If not,
it is not. So, usability depends on how well the design
of an item addresses the need of the user. The need to
hold two items together, for example, can prompt
individuals to design a fastener in order to meet that
need. The usability of the resulting design, however,
is a matter of how effectively the individual can use
it to hold items in place.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Rose:2018:PVM,
author = "Emma Rose and Alison Cardinal",
title = "Participatory video methods in {UX}: sharing power
with users to gain insights into everyday life",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "9--20",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282667",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "As technologies proliferate into all aspects of daily
life, UX practitioners have the ability and
responsibility to engage in research to help
organizations better understand people's needs. We
argue that UX practitioners have an ethical commitment
to deploy methods that consciously shift power to
create a more equitable relationship between researcher
and participants. This article offers participatory
video as a method for UX practitioners that
democratizes the design process and creates rich visual
data. We detail two cases of participatory video
methods and how they were used to explore the potential
of participatory methods in UX.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hutter:2018:PIA,
author = "Liz Hutter and Halcyon M. Lawrence",
title = "Promoting inclusive and accessible design in usability
testing: a teaching case with users who are deaf",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "21--30",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282668",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Drawing on an analysis of a usability teaching case
with users who are deaf and who communicate using
American Sign Language, we argue that there is a need
for industry and the academy to refocus on more
accessible testing practices, situated more decidedly
within the social, cultural, and historical contexts of
users. We offer guidelines for more inclusive practices
for testing with users who are deaf prompting
designers, developers, and students to think about
systems of behavior, such as audism, cultural
appropriation, and technological paternalism that
undermine accessibility in their design and practices.
More broadly, we propose ways in which instructors of
technical communication can leverage usability tools
and research methods to help students better understand
their users for any artifact they design and create.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Walkup:2018:CYP,
author = "Katie Lynn Walkup",
title = "Connect with your patients, not the screen: usability
claims in electronic health records",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "31--40",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282669",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article examined the usability claims that
Electronic Health Records (EHRs) make to healthcare
providers. Usability claims appear as statements that
persuade users to adopt the interface based on
usability or user experience. These claims may show
what healthcare providers are presumed to require from
online health technologies. Usability claims in this
study included intuitive interfaces, adaptability of
documentation and records, and supplementing patient
communication. Analyzing usability claims then becomes
a way of understanding healthcare providers, their
patients, and the technologies both use for health
communication",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Everett:2018:GEG,
author = "Heidi L. Everett",
title = "Is good enough good enough?: negotiating web user
value judgments of small businesses based on poorly
designed websites",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "41--56",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282670",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article explores whether amateur Web designs
would deter Web users from engaging with a business
after viewing a Website---and if their expectations
and value judgments are influenced by business size and
scope. This topic is important to small business
owners, practitioners, and educators because
credibility judgments by Web visitors may be quick and
detrimental to a small business if they do not yield a
positive response and subsequent engagement with the
small business. This study provides an opportunity to
broaden our understanding of Web visitor credibility
judgments about small businesses and introduces a new
thread to the discussion about alignment of consumer
expectations, Web design teaching, industry best
practices, and the shaping of universal values as they
relate to the rhetoric of the Internet.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Richards:2018:CLP,
author = "Daniel P. Richards",
title = "Not a cape, but a life preserver: the importance of
designer localization in interactive sea level rise
viewers",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "57--69",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282671",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Interactive sea level rise viewers (ISLRVs) are an
increasingly popular risk communication technology
designed to help users visualize the effects of water
inundation on their region so as to facilitate more
prudent decision-making. Designed by and for a variety
of stakeholders, these viewers generally have as their
goal affording users a more ``localized'' experience
with climate change and sea level rise data, allowing
users to explore as specific as street-level the
effects of rising waters in coastal regions. While the
rise of these tools mirrors the trend in risk
communication scholarship towards more localized
messaging, there is still more work to be done in terms
of providing a more localized user experience for a
broader public audience. This article presents the
results of a user experience study conducted with 12
residents of a coastal region, the results of which
formulate an attempt to develop more insight into
techniques for designer localization. The article
concludes with concrete recommendations for scholars
and practitioners concerned with designing more
effective interactive risk communication technologies
that respond to the public need for localized
information for decision-making.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Thominet:2018:HOU,
author = "Luke Thominet",
title = "How to be open: user experience and technical
communication in an emerging game development
methodology",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "70--82",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282672",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study builds a model of open video game
development, an emerging user-centered design practice
where a developer publicly releases an incomplete game
and iterate on it while gathering feedback from the
player community. It argues that open development is
fundamentally a communication and user experience
practice characterized by a commitment to access,
transparency, and feedback. Ultimately, it shows open
development as a practice where game developers are
consciously designing a compelling experience of
participation in user research.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Reimer:2018:CCC,
author = "Cody Reimer",
title = "Contextual cropping, collateral data: screenshot
methods for {UX} research",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "83--92",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282673",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article presents a novel method for data
collection. It relies on a larger case study of the
game League of Legends to forward the concepts of
contextual cropping and collateral data. Contextual
cropping gives researchers recommendations for
gathering data with screenshots while respecting the in
situ ecology of that data. Contextual cropping
complements screenshot data with contextual metadata
and offers potential collateral data with which to
further texture research.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Cosgrove:2018:EUU,
author = "Samantha Cosgrove",
title = "Exploring usability and user-centered design through
emergency management websites: advocating responsive
web design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "93--102",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282674",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study explores the usability of the Department of
Homeland Security and Emergency Management's (DHSEM)
website, applying theories of user experience design
(UXD) to emphasize the importance of responsive web
design in practice. By rhetorically analyzing the
usability of their websites, such as FEMA and Ready at
the national and local level, DHSEM becomes a model for
the needs of future research and application of user
centered design principles. Responsive web design
within emergency management websites should be
considered when first evaluating usability and user
experience design because of the real-life implications
of these interactions. By reviewing basic design
principles on emergency management websites, this
article further showcases the capabilities responsive
web design, usability and user centered design in
digital spaces.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Clinkenbeard:2018:MCA,
author = "Mary Clinkenbeard",
title = "Multimodal conversation analysis and usability
studies: exploring human-technology interactions in
multiparty contexts",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "103--113",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282675",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article examines conversation analysis (CA) as a
methodology for usability research for technologies
used in multiparty contexts. Current laboratory-based
usability practices often cannot account for how
technologies are used in multi-participant interactions
outside of the laboratory. In this article, I review
new materialist approaches to usability and consider
how CA might be integrated into this theoretical
perspective. To do so, I present an example transcript
of CA and review CA research on telemedicine in
multiparty environments. I use this approach to argue
that incorporating CA into a new materialist approach
can help usability researchers to reconfigure the
technical design of and the socio-material practices
surrounding technologies.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Rubens:2018:BR,
author = "Amy Rubens",
title = "Book review",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "114--118",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282676",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Tettegah, S. Y., \& Garcia, Y. E. (Eds.). (2016).
Emotions, Technology, and Health. London: Elsevier.
Sharon Y. Tettegah and Yolanda Evie Garcia's collection
Emotions, Technology, and Health surveys how
technologies ``old'' (e.g., photographs, the telephone)
and ``new'' (e.g., mobile apps, robots, sensors)
``mediate'' patients' emotions within the context of
processes, individuals, and spaces part of, adjacent
to, or outside of the clinical healthcare setting (p.
xvii). The collection also explores technology's
mediation of practitioner and caregiver emotions.
Overall, Tettegah and Garcia hope to expand the notion
of ``telehealth'' beyond the remote or virtual delivery
of health services to something that also encompasses
``technology-based interventions in hospitals and other
treatment settings that do not include distance as a
necessary component'' (p. xv).",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Walwema:2018:BR,
author = "Josephine Walwema",
title = "Book review",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "2",
pages = "119--123",
month = "Summer",
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3282665.3282677",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Mon Oct 1 16:19:36 MDT 2018",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Skinner, K., \& Merholz, P. (2016). Org Design for
Design Orgs: Building and Managing In-House Design
Teams. O'Reilly Media. In Org Design for Design Orgs:
Building and Managing In-House Design Teams, Kristin
Skinner and Peter Merholz lay out a practical guide for
``creating and leading design teams'' within the
context of design as ``part of strategic planning''
(Appendix B). A practical guide, the book is divided
into ten chapters, each dealing with a component of
working with design teams. The book aims to bridge the
gap left out by texts that focus on methods, tools, and
outcomes, but leave out the practical elements of
setting up design teams. It shows how design teams can
operate with a design culture that successfully
interacts with other departments within an organization
in the digital and connected age.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Andersen:2018:EPP,
author = "Rebekka Andersen and Carlos Evia",
title = "Editorial: perspectives on preparing technical
communication professionals for today and the future",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "4--13",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309579",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Technical communication (TC) practice is changing in
significant ways, due largely to maturing technologies
and increasing consumer demand for content designed for
a multitude of devices and delivery channels. Whereas
ten years ago technical communicators primarily
produced static documents, today they primarily produce
modular content components, the essential building
blocks for the vast array of information products
(e.g., user guides, training materials, product
descriptions) that organizations must deliver in a
variety of publishing formats, such as PDFs, websites,
embedded user assistance, dynamic delivery, and mobile
applications. In addition, technical communicators
increasingly contribute to user experience (UX)
projects, create video documentation, curate
user-generated content, and manage social media
communications.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Shalamova:2018:ESS,
author = "Nadya Shalamova and Tammy Rice-Bailey and Katherine
Wikoff",
title = "Evolving skill sets and job pathways of technical
communicators",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "14--24",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309580",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Recent research in technical communication (TC)
indicates that the field has become more varied than
ever in terms of job titles, job skills, and levels of
involvement in the design and production process. Here,
we examine this diversity by detailing the results of a
small-scale anonymous survey of individuals who are
currently working as technical communicators (TCs). The
purpose of our survey was to discover what job titles
people who identify as TCs have held and the skills
required of those positions. The study was conducted
using the online survey platform Qualtrics. Survey
results found that TCs occupy jobs and use skills that
are often quite different from ``traditional'' TC
careers. Results further support previous research that
these roles and responsibilities continue to evolve.
However, results also suggest that this evolution is
more sweeping than previously realized---moving TCs
away from not only the traditional technical writing
role but also the ``technical communicator'' role as it
has been understood for the past 20--25 years.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Carnegie:2018:RCC,
author = "Teena A. M. Carnegie and Kate Crane",
title = "Responsive curriculum change: going beyond occupation
demands",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "25--31",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309581",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This experience report highlights one program's
approach to curriculum revision as the program moved
from being an emphasis within a literature degree to a
B.A. degree in technical communication. The major
curriculum was designed by researching state and
regional needs for technical communication education in
addition to using research already conducted and
published in the field. Through an examination of the
skills technical communicators needed to be successful
in the workplace and how those skills transfer to other
related occupations, we were able to build a successful
major. The revised curriculum used an interdisciplinary
approach to include courses in technical communication,
visual design, and public relations. Further, this
report discusses the iterative programmatic changes
necessary to keep the major current. From alumni
interviews and secondary research on changes in
technical communication, we continue to reassess the
skills students need. As a result our program continues
to evolve to equip students with technical
communication skills that apply to various, related
occupations.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Swope:2018:IAW,
author = "Amber Swope",
title = "Information architects: what they do and how to become
one",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "32--43",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309582",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Every organization relies on information to
communicate with prospects and customers --- blog
posts, articles, whitepapers, user manuals, web
portals, videos, tweets, social media posts, moderated
forums, and more. This means that many people are
creating content and are delivering it in multiple
ways. To meet our users' needs, we need information
architecture (IA) to provide the framework for
developing and delivering this information. Although
most content creators do not think of themselves as
information architects, many of them perform tasks that
are information architecture responsibilities. If you
decide what information gets created and delivered,
identify keywords to support findability, or organize
the hierarchy for a table of contents, you are
performing IA tasks. To learn who was performing these
tasks and how they ended up with this role, I conducted
a survey. This article presents my analysis of the
results based upon my experience and relevant industry
sources.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Duin:2018:CCL,
author = "Ann Hill Duin and Jason Chew Kit Tham",
title = "Cultivating code literacy: course redesign through
advisory board engagement",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "44--58",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309583",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This experience report shares the story of course
redesign for cultivating technological and code
literacy. This redesign came about as a result of
listening to advisory board members as well as
responding to recent scholarship calling for more
specifics on the teaching of component content
management and content strategy. We begin with
discussion of code literacy differentiation between
code-as-language, code-as-tool, and code-as-structure.
We then share detail about our advisory board
engagement and the resulting advanced-level technical
communication course in which, framed by technological
literacy narratives, students produce a static HTML
site for a client, develop a repository for this work
(GitHub), use XML and the DITA standard for dynamic
document delivery, and create a digital experience
element to accompany the site. We document and analyze
student narratives and online course discussions. We
emphasize a more holistic approach to code literacy and
that course redesign should be a collaborative endeavor
with advisory board members and industry experts.
Through these experiences, students gain requisite
knowledge and practice so as to enter the technical
communication community of practice.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Lauren:2018:PCD,
author = "Benjamin Lauren",
title = "Preparing communication design students as
facilitators: a primer for rethinking coursework in
project management",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "59--65",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309584",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Building from previous work by Lauren and Schreiber
(2017) and research individually conducted by the
author (Lauren, 2018), this brief teaching case
provides a rationale for coursework in project
management that draws from experiential learning to
teach facilitation. The case begins by providing a
research context for how communication designers are
increasingly focused on practices of facilitation in
their work, particularly in fast-paced, distributed
work environments. The case presents two metaphors
(gardening and cooking) for helping students think
about facilitation techniques. Then, the article
describes a project management course that emphasizes
the importance of facilitation in classroom exercises
and major assignments by developing skills in three
foundational areas: improvisation, document design, and
systems design. Each area is described with examples to
help instructors of project management adapt or use
similar approaches at their own unique institutional,
programmatic, and classroom contexts. The article
concludes with four suggestions, such as partnering
with industry practitioners and arranging site visits
to see project management in action. As well, the
concluding suggestions explain recent iterations of the
course's design.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Atkins:2018:PSI,
author = "Anthony T. Atkins and Colleen A. Reilly",
title = "Pedagogical strategies for integrating {SEO} into
technical communication curricula",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "66--73",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309585",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Preparing students to understand and practice search
engine optimization (SEO) teaches them writing skills,
technological literacies, and theoretical background
needed to pursue a successful technical communication
career. SEO employs a multifaceted skillset, including
an understanding of coding, skills in shaping and
crafting effective user experience (UX), marketing
skills, effective research strategies, and competence
in accessibility. We argue that instruction in SEO in
undergraduate and graduate programs in technical
communication prepares graduates for the
interdisciplinary and agile profession they seek to
enter and enables them to be successful in positions
from information architect to technical editor. Our
article details how studying and enacting SEO helps
students to develop proficiencies and knowledge central
to technical communication pedagogies, including
technological literacies, an understanding of the
interconnections between human and non-human actors in
digital spaces, and the ethical concerns central to
work within those spaces. We then detail how SEO can be
incorporated into technical communication curricula and
share details of client-based projects that can
facilitate that integration.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Mallette:2018:TPN,
author = "Jennifer C. Mallette and Megan Gehrke",
title = "Theory to practice: negotiating expertise for new
technical communicators",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "74--83",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309586",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In technical communication, discussions on how to best
prepare graduates to meet workplace challenges range
from responding to changing technology and occupational
needs to focusing on creating flexible workers. Part of
this conversation centers on expertise: what kinds of
expertise are most valued and how can graduates be
trained to be experts? In this article, we explore our
field's understandings of expertise by focusing on a
recent master's graduate and practitioner, Megan. As
first an intern then a full-time employee at HP Inc,
Megan experienced clashes between the classroom and
workplace, which she sought to reconcile. In addition,
she also had to learn to assert herself as a subject
matter expert (SME) while working alongside SMEs. This
navigation was not something her education necessarily
prepared her for, and when compared to surveyed
graduates' experiences, may be something programs could
emphasize. We conclude with recommendations for how
academic programs can incorporate conversations about
expertise and equip students to assert themselves as
communication SMEs and build on that expertise after
graduation.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Martin:2018:BR,
author = "Dan Martin",
title = "Book review",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "84--88",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309587",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Willerton, R. (2015). Plain Language and Ethical
Action: A Dialogic Approach to Technical Communication
in the Twenty-First Century. New York: Routledge.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Wisniewski:2018:BR,
author = "Elaine Wisniewski",
title = "Book review",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "3",
pages = "89--93",
month = sep,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309578.3309588",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:13 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Bridgeford, T., \& St.Amant, K. (Eds.), (2015).
Academy-industry Relationships and Partnerships:
Perspectives for Technical Communicators. Amityville,
NY: Baywood Publishing Company.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zdenek:2018:GEI,
author = "Sean Zdenek",
title = "{Guest Editor}'s introduction: reimagining disability
and accessibility in technical and professional
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "4",
pages = "4--11",
month = dec,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309589.3309590",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:14 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This special issue asks us to reflect on the
transformative potential of disability studies to
reimagine technical and professional communication
(TPC). Informing this special issue is the notion that
disability ``enables insight---critical, experiential,
cognitive, sensory, and pedagogical insight''
(Brueggemann, 2002, p. 795). Rather than consider
questions of access from the margins---e.g. after we
receive a letter of accommodation from a student, when
we need to satisfy a legal mandate, or when we turn to
our organization's web accessibility
checklist---disability studies places disability and
difference at the center of our practices and
pedagogies (p. 814).",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Huntsman:2018:CVC,
author = "Sherena Huntsman and Jared S. Colton and Christopher
Phillips",
title = "Cultivating virtuous course designers: using technical
communication to reimagine accessibility in higher
education",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "4",
pages = "12--23",
month = dec,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309589.3309591",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:14 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Technical communicators are often charged with
creating access to meaning through technology. However,
these practices can have marginalizing effects. This
article argues for reimagining accessibility through
virtue ethics. Rather than identifying accessibility as
an addition to document design or a set of guidelines,
virtue ethics situates accessibility as a habitual
practice, part of one's character. This article
describes the application of virtue ethics in a
university partnership, which sought to create a
culture of accessibility through three goals: to
consider accessibility as an on-going process, to
consider accessibility as a ``vital'' part of all
document design, and to recognize accessibility as a
shared responsibility among stakeholders. Focusing on
the virtues of courage and justice, we interpret data
from a survey of instructors and then provide
suggestions on how others can join the accessibility
conversation.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Garrison:2018:TLR,
author = "Kevin Garrison",
title = "Theorizing lip reading as interface design: the gadfly
of the gaps",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "4",
pages = "24--34",
month = dec,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309589.3309592",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:14 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article explores what lip reading can teach us
about interface design. First, I define lip reading.
Second, I challenge the idea that people can ``read''
lips---an idea that is deeply imbedded in the literate
tradition described by Walter Ong (1982) in Orality and
Literacy. Third, I frame lip reading as a complex
rhetorical activity of filling in the ``gaps'' of
communication. Fourth, I present a lip reading
heuristic that can challenge those of us in
communication related fields to remember how the
invisible ``gaps'' of communication are sometimes more
important than the visible ``interfaces.'' And finally,
I conclude with some reflections about how lip reading
might ``reimagine'' disability studies for technical
and professional communicators.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Gonzales:2018:DII,
author = "Laura Gonzales",
title = "Designing for intersectional, interdependent
accessibility: a case study of multilingual technical
content creation",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "6",
number = "4",
pages = "35--45",
month = dec,
year = "2018",
CODEN = "????",
DOI = "https://doi.org/10.1145/3309589.3309593",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Jan 23 16:07:14 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Drawing on narratives (Jones, 2016; Jones \& Walton,
2018) from bilingual technical communication projects,
this article makes a case for the importance of
considering language access and accessibility in
crafting and sharing digital research. Connecting
conversations in disability studies and language
diversity, the author emphasizes how an interdependent
(Price, 2011; Price \& Kerchbaum, 2016), intersectional
(Crenshaw, 1989; Medina \& Haas, 2018) orientation to
access through disability studies and translation can
help technical communication researchers to design and
disseminate digital research that is accessible to
audiences from various linguistic backgrounds and who
also identify with various dis/abilities.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hopton:2019:GEI,
author = "Sarah Beth Hopton",
title = "Guest editor's introduction: the revenge of {Plato}'s
pigs",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "4--8",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331559",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Dear Reader, You've probably heard the story of the
city of pigs before, that lovely allegory in Book II of
the Republic, where Socrates attempts to prove that
justice is not only desirable, but belongs to the
highest class of desirable things: those desired for
their own sake and consequence. But this is an
important story to retell, as it frames the consequence
of the scholarship contained in this issue on
environmental justice and technical communication in a
way that perhaps few other stories can.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Eichberger:2019:MSS,
author = "Ryan Eichberger",
title = "Maps, silence, and {Standing Rock}: seeking a
visuality for the age of environmental crisis",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "9--21",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331560",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "In 2016, the Standing Rock Sioux Tribe founded the
Sacred Stone Camp to protest Dakota Access Pipeline
construction. The ensuing conflict was constructed both
physically and digitally --- especially through maps.
These maps made strategic inclusions and exclusions,
which in turn offered differing concepts of civic,
national, and historical identity. In this study, I
trace some of these stories, inviting technical and
professional communicators to rethink how they
visualize systemic issues involving human and nonhuman
ecologies. Finally, I suggest the idea of a `folded
rhetoric' to describe a strategic, ethical goal for
technical communication in the age of environmental
crisis.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Cagle:2019:SDD,
author = "Lauren E. Cagle and Carl Herndl",
title = "Shades of denialism: discovering possibilities for a
more nuanced deliberation about climate change in
online discussion forums",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "22--39",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331561",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article explores rhetorical practices underlying
productive deliberation about climate change. We
analyze discussion of climate change on a Reddit
subforum to demonstrate that good-faith
deliberation---which is essential to deliberative
democracy---exists online. Four rhetorical concepts
describe variation among this subforum's comments:
William Keith's distinction between `discussion' and
`debate,' William Covino's distinction between good and
bad magic, Kelly Oliver's notion of ethical
response/ability, and Krista Ratcliffe's notion of
rhetorical listening. Using a three-part taxonomy based
on these concepts, we argue that collaborative climate
change deliberation exists and that forum participation
guidelines can promote productive styles of
engagement.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{George:2019:CAR,
author = "Barbara George",
title = "Communicating activist roles and tools in complex
energy deliberation",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "40--53",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331562",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article analyzes online policy tools used by
public participants to participate in complex
environmental risk deliberation, specifically in terms
of HVHF (high volume hydraulic fracturing). This
article argues that institutional environmental
deliberation tools, which are increasingly found
online, are embedded in ideological discourse frames
that are often at odds with public user ideologies.
This article argues that environmental deliberation
tools designed and created by stakeholders through
participatory design models are more effective in
promoting complex deliberations about environmental
risk. Such participatory tools more clearly take into
account environmental justice, intersectional and
precautionary considerations.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Ballentine:2019:RRH,
author = "Brian Ballentine",
title = "Rhetoric, risk, and hydraulic fracturing: one
landowner's perspective",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "54--63",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331563",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Claims for America's potential for energy independence
are substantiated largely thanks to advancements in an
extraction process known as hydraulic fracturing or
``fracking.'' This article focuses on the negotiations
among individual landowners and oil and gas companies
as they enter into leasing agreements to permit
fracking. The author draws on his own experiences as a
landowner in the Marcellus and Utica shale region. Of
primary concern is how landowners construct their own
understanding of risk amidst a network of local,
regional, and global actors. Landowner and oil and gas
company relationships are analyzed using theories of
rhetoric and risk communication.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Vernon:2019:CPB,
author = "Laura Vernon",
title = "Crossing political borders: how a grassroots
environmental group influenced a change in public
policy",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "64--72",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331564",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study is a rhetorical analysis of communication
design in the Amalga Barrens wetlands controversy
during the 1990s. The Bridgerland Audubon Society
(Bridgerland) in Cache Valley, Utah, was able to
influence a change in public policy that removed the
unique wetlands from consideration as a possible
reservoir site for water taken from the Bear River. The
group tried two times to influence public policy. The
first effort failed because the group relied too much
on lobbying. The second effort succeeded when the group
developed a grassroots communication design.
Bridgerland led a successful grassroots effort by (1)
educating the public, (2) establishing credibility, (3)
proposing an alternative solution, (4) making decisions
based on data, (5) recognizing common ground, (6)
getting the media involved, (7) building on what has
been done before, and (8) practicing civility.
Bridgerland's experience may be helpful to other
environmental groups that are trying to lead efforts in
their own communities. Although the communication
design presented cannot be generalized to fit all
groups and situations, it may serve as a starting
point.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Pflugfelder:2019:RSN,
author = "Ehren Helmut Pflugfelder",
title = "Risk selfies and nonrational environmental
communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "73--84",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331565",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Risk associated with a Pacific Northwest earthquake
was expressed through a moderately successful social
media risk communication campaign known as \#14gallons.
\#14gallons encouraged people to collect and store 14
gallons of fresh water per person and take a selfie
with their water, tagging others to do the same. This
article frames the hashtag campaign within scholarship
on the rhetoric of risk, defines the genre of the
``risk selfie,'' and then uses a modified version of
Laurie Gries's iconographic tracking method to produce
information about the campaign that can be productively
employed by risk communication practitioners.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Dong:2019:EDC,
author = "Lin Dong",
title = "{Earth} discourses: constructing risks and
responsibilities in {Chinese} state and social media",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "1",
pages = "85--99",
month = apr,
year = "2019",
CODEN = "????",
DOI = "https://doi.org/10.1145/3331558.3331566",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 10 17:45:04 MDT 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Defining global warming as a rhetorical construct
built by stakeholders, this study investigates how
Chinese state and social media understand risk and
responsibility regarding climate change. This
multi-layer, multi-dimensional, statistical and
qualitative textual analysis focuses on the
ratification and implementation of the Paris Agreement
and the U.S. withdrawal from it. Findings indicate that
a new green public sphere led by grassroots experts and
aided by lay people is burgeoning in China and changing
the way people conceptualize environmental risks and
engage in environmental protection. With theoretical
and methodological innovations, this study contributes
to the emerging field of transnational environmental
communication.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Ross:2019:EI,
author = "Derek G. Ross",
title = "{Editor}'s introduction",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "4--5",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358932",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "It is my sincere pleasure to author my first Editorial
since joining Communication Design Quarterly as Editor
in Chief in 2018. It is a real pleasure to work with
the dedicated, inspiring group of people that form the
Special Interest Group for Design of Communication, and
a true honor to be trusted with the work of all who
submit to CDQ 's pages.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Albers:2019:E,
author = "Michael Albers",
title = "Editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "6--6",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358933",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Rogers:2019:TDB,
author = "Ryan Rogers and Laura Dunlow",
title = "Testing the difference between appearance and ability
customization",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "7--16",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358934",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Gaming literature largely treats customization as a
monolithic concept. This article provides three
experiments that test the differences between
appearance customization and ability customization.
While these three studies provided a degree of
replication, they examined between 105 and 147 college
students in three different video game scenarios (no
game play, non-human avatar, and difficult game). While
the results varied slightly based on the scenario,
evidence emerged that appearance customization was more
likely than ability customization to enhance
participant attitude toward the game and likelihood to
spend money on the game. The findings of these studies
should inform the types of customization used in a
variety of domains and should provide guidance on the
design process to offer simple and cost-effective
methods to improve sales and attitudes toward content.
Specifically, appearance customization is a more
effective way for organizations to influence users.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bivens:2019:RHD,
author = "Kristin Marie Bivens",
title = "Reducing harm by designing discourse and digital tools
for opioid users' contexts: the {Chicago Recovery
Alliance}'s community-based context of use and
{PwrdBy}'s technology-based context of use",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "17--27",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358935",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The United States is struggling with an opioid
overdose (OD) crisis. The opioid OD epidemic includes
legally prescribed and illicitly acquired opioids.
Regardless of if an opioid is legal, understanding
users' contexts of use is essential to design effective
methods for individuals to reverse opioid OD. In other
words, if health information is not designed to be
contextually relevant, the opioid OD health information
will be unusable. To demonstrate these distinct
healthcare design contexts, I extend Patient Experience
Design (PXD) to include community-based and
technology-based contexts of use by analyzing two case
examples of the Chicago Recovery Alliance's and
PwrdBy's attempts to decrease deaths by opioid OD.
Next, I discuss implications of community-based and
technology-based PXD within communities of opioid
users, critiquing each method and suggesting four
contexts of use-heuristic categories to consider when
designing health communication information for users in
these contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Hierro:2019:DPC,
author = "Victor Del Hierro",
title = "{DJs}, playlists, and community: imagining
communication design through hip hop",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "28--39",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358936",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This article argues for the inclusion of Hip Hop
communities in technical communication research.
Through Hip Hop, technical communicators can address
the recent call for TPC work to expand the field
through culturally sensitive and diverse studies that
honor communities and their practices. Using a Hip Hop
community in Houston as a case study, this article
discusses the way DJs operate as technical
communicators within their communities. Furthermore,
Hip Hop DJs build complex relationships with
communities to create localized and accessible content.
As technical communicators, Hip Hop practitioners can
teach us to create community-based communication design
for more diverse contexts.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Meng:2019:HDU,
author = "Michael Meng and Stephanie Steinhardt and Andreas
Schubert",
title = "How developers use {API} documentation: an observation
study",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "40--49",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358937",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Application Programming Interfaces (APIs) play a
crucial role in modern software engineering. However,
learning to use a new API often is a challenge for
developers. In order to support the learning process
effectively, we need to understand how developers use
documentation when starting to work with a new API. We
report an exploratory study that observed developers
while they solved programming tasks involving a simple
API. The results reveal differences regarding developer
activities and documentation usage that a successful
design strategy for API documentation needs to
accommodate. Several guidelines to optimize API
documentation are discussed.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Edenfield:2019:QCD,
author = "Avery C. Edenfield",
title = "Queering consent: design and sexual consent
messaging",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "50--63",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358938",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "For decades, sexual violence prevention and sexual
consent have been a recurrent topic on college campuses
and in popular media, most recently because of the
success of the \#MeToo movement. As a result,
institutions are deeply invested in communicating
consent information. This article problematizes those
institutional attempts to teach consent by comparing
them to an alternative grounded in queer politics. This
alternative information may provide a useful path to
redesigning consent information by destabilizing
categories of gender, sexuality, and even consent
itself.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Potts:2019:RRE,
author = "L. Potts and M. J. Salvo and Leslie Hankey",
title = "Review of {``\booktitle{Rhetoric and experience
architecture}'', Parlor Press: Liza Potts and Michael
Salvo}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "2",
pages = "64--65",
month = jul,
year = "2019",
DOI = "https://doi.org/10.1145/3358931.3358939",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:38 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "From the perspective of an instructor who teaches
``Productivity and Tools'' in a Technical Communication
program, many concepts from the essays in Rhetoric and
Experience Architecture ring true, such as when the
writers say we need to focus on human experiences that
are augmented by technology. Students enter my classes,
and often the technologies they seek to use are their
masters. My wish is that they learn to make those
technologies serve them as they go forward to design
human interactions with complex systems, and that they
become sensitive to multi-faceted scenes of rhetorical
relations in user experience (UX). In Rhetoric and
Experience Architecture, Potts and Salvo successfully
foreground the rhetorical dimensions of user
experience.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Edenfield:2019:BRE,
author = "Avery Edenfield",
title = "From the book review editor",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "3",
pages = "4--4",
month = sep,
year = "2019",
DOI = "https://doi.org/10.1145/3321388.3321394",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:39 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "The role of a book review is to serve the authors by
bringing visibility to (and increasing the impact of)
their work. For readers, it offers a snapshot so they
can decide whether or not to invest in the book. For
Communication Design Quarterly (CDQ), book reviews
should aim for an audience made of practitioners,
teachers, and researchers. So, to resist the
bifurcation between academic scholarship and
practitioners, we recognize that many of our readers'
concerns are shared. Books that are selected for review
should be useful for scholars and practitioners alike.
Similarly, reviews should aim to address shared
concerns.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Colby:2019:GDD,
author = "Richard Colby and Rebekah Shultz Colby",
title = "Game design documentation: four perspectives from
independent game studios",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "3",
pages = "5--15",
month = sep,
year = "2019",
DOI = "https://doi.org/10.1145/3321388.3321389",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:39 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Changes in technology, development philosophy, and
scale have required game designers to change how they
communicate and mediate design decisions. Traditional
game design studios used an extensive game design
document (GDD), a meta-genre that described most of the
game before it was developed. Current studies suggest
that this is no longer the case. We conducted
interviews at four independent game studios in order to
share their game design documentation processes,
revealing that, while an exhaustive GDD is rare, the
meta-genre functions are preserved in a variety of
mediated ways.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Bartolotta:2019:UTO,
author = "Joseph Bartolotta",
title = "Usability testing for oppression",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "3",
pages = "16--29",
month = sep,
year = "2019",
DOI = "https://doi.org/10.1145/3321388.3321390",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:39 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "This study examines a document produced by the United
States Department of Homeland Security handed out to
immigrant parents during the ``Family Separation
Policy'' crisis of 2018. The article examines whether
such a document could be ethically tested for
usability. Ultimately, the text argues that by the
standards of the Belmont Report and the best practices
in usability research, such a document would be
extremely difficult (if not impossible) to test
ethically. It argues that, while usability testing is
an excellent tool for exploring how users interact with
texts that can have life-changing consequences, it may
also be used as a tool to perpetuate injustice and
marginalize potential users.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zobel:2019:RAO,
author = "Gregory Zobel",
title = "Review of {``\booktitle{Algorithms of oppression: how
search engines reinforce racism},'' by Noble, S. U.
(2018). New York, New York: NYU Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "3",
pages = "30--31",
month = sep,
year = "2019",
DOI = "https://doi.org/10.1145/3321388.3321392",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:39 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Read and considered thoughtfully, Safiya Umoja Noble's
Algorithms of Oppression: How Search Engines Reinforce
Racism is devastating. It reduces to rubble the notion
that technology is neutral and ideology-free. Noble's
crushing the neutrality myth does several things.
First, this act lays foundations for her argument: only
if you recognize and understand that technology is
built with, and integrates, bias, can you then be open
to her primary thesis: search engines advance
discriminatory and often racist content. Second, it
banishes a convenient response for many self-identified
meritocratic Silicon Valley ``winners'' and their
supporters. Post-reading, some individuals may retain
their beliefs in a neutral and ideology-free technology
in spite of the overwhelming evidence and citations
Noble brings to bear. Effective countering of Noble's
claims is unlikely to occur. For professionals working
in technology, information, argumentation, and/or
rhetorical studies, Algorithms of Oppression is
refreshing. Agonistic towards structural racism and its
defenses, single-minded in its evidentiary
presentation, collaborative in its acknowledgement of
others' scholarship and research, Noble models many
academic, critical, and social moves. Technology
scholars and writers will find in Algorithms of
Oppression a masterful mentor text on how to be an
activist researcher scholar. Noble also makes this
enjoyable reading. It is uncommon to find academic
books that can simultaneously be read, used, and
applied by academics and non-academics alike.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Zobel:2019:RNS,
author = "Gregory Zobel",
title = "Review of {``\booktitle{Network sense: methods for
visualizing a discipline},'' by Mueller, D. N. (2017).
Fort Collins, Colorado: WAC Clearinghouse}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "7",
number = "3",
pages = "32--33",
month = sep,
year = "2019",
DOI = "https://doi.org/10.1145/3321388.3321393",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
bibdate = "Thu Dec 26 07:25:39 MST 2019",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
abstract = "Derek N. Mueller's Network Sense: Methods for
Visualizing a Discipline (2017) presents a compelling
argument for adding distant reading and thin
description to the Rhetoric, Composition, and Writing
Studies (RCWS) research methods portfolio. Not only can
these methods help professionals address information
overload, but the methods also support disciplinary
wayfinding and network awareness for veteran and
initiate practitioners and scholars alike. Network
Sense 's explicit goal is to help current and new
members in RCWS avoid information overload and better
understand their discipline and where it is going.
Mueller's presentation and evidence builds upon lived
academic experience of ever-expanding growth in
research, conferences, publications, and professional
activities in RCWS. Similarly, his detailing the dearth
of non-local, reliable, and consistently gathered data
articulates the experience and lived frustration of
many scholars. Finally, his presentation and analysis
regarding the increasing number of scholars cited at
the end of the long tail as opposed to having more
repeatedly cited authors explains the felt experience
of sharing or disciplinary niching or potential
diffusion. Winning the 2018 Computers and Composition
Distinguished Book Award, as well as the 2019 Research
Impact Award by the Conference on College Composition
and Communication, underscores this book's value to its
fields.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "http://dl.acm.org/citation.cfm?id=J1351",
}
@Article{Richards:2020:USC,
author = "Daniel P. Richards and Derek G. Ross",
title = "Updates from {SIGDOC} and {CDQ}: editorial",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "1",
pages = "4--4",
month = may,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3375134.3375139",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed May 27 08:13:22 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375139",
abstract = "On behalf of SIGDOC and CDQ, we wanted to reach out to
all of you and thank you for all you do in this
difficult time. Our organization's greatest strength is
in its members, and we hope you are all staying as safe
and sane as possible while COVID-19 \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Stephens:2020:SMS,
author = "Sonia H. Stephens and Daniel P. Richards",
title = "Story mapping and sea level rise: listening to global
risks at street level",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "1",
pages = "5--18",
month = may,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3375134.3375135",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed May 27 08:13:22 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375135",
abstract = "While interactive maps are important tools for risk
communication, most maps omit the lived experiences and
personal stories of the community members who are most
at risk. We describe a project to develop an
interactive tool that juxtaposes coastal \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Miller:2020:SMP,
author = "Jennifer Roth Miller and Brandy Dieterle and Jennifer
deWinter and Stephanie Vie",
title = "Social media in professional, technical, and
scientific communication programs: a heuristic to guide
future use",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "1",
pages = "19--34",
month = may,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3375134.3375136",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed May 27 08:13:22 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375136",
abstract = "This article reports on the results of a research
study supported by a CPTSC research grant that analyzed
programmatic use of social media in professional,
technical, and scientific communication programs
(TPCs). This mixed-methods study included a \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Cheek:2020:BRD,
author = "Ryan Cheek",
title = "Book review of {``\booktitle{Design, ecology,
politics: towards the ecocene}'' by Joanna Boehnert
(2018). Bloomsbury Academic}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "1",
pages = "35--36",
month = may,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3375134.3375137",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed May 27 08:13:22 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375137",
abstract = "Design, Ecology, Politics: Towards the Ecocene is a
must-read for any communication design educator or
practitioner concerned with the deleterious effects of
the Anthropocene (or its critical counterpart the
Capitalocene), which names the current \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Browning:2020:BRB,
author = "Ella R. Browning",
title = "Book review of {``\booktitle{Bodies in flux:
scientific methods for negotiating medical
uncertainty}'' by Christa Teston (2017). University of
Chicago Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "1",
pages = "37--39",
month = may,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3375134.3375138",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed May 27 08:13:22 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375138",
abstract = "At the time of this writing, the New York Times
reports that more than 10,000 people have died from the
coronavirus worldwide. Healthcare systems across the
globe are struggling to keep up with the number of
cases being confirmed each day. Over 50 \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Richards:2020:OSS,
author = "Dan Richards and Sarah Read and Susan Youngblood and
Emma Rose and Derek G. Ross",
title = "Official statement from {SIGDOC}: a response to
injustice",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "2",
pages = "4--5",
month = aug,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3394264.3394267",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Aug 13 16:12:37 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394267",
abstract = "On June 12, 2020, the SIGDOC Executive Committee
issued the following Response to Injustice on the
SIGDOC website. We reprint the statement here in its
entirety.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Applen:2020:UBI,
author = "J. D. Applen",
title = "Using {Bayesian} induction methods in risk assessment
and communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "2",
pages = "6--15",
month = aug,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3394264.3394265",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Aug 13 16:12:37 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394265",
abstract = "Bayes's theorem allows us to use subjective thinking
to find numerical values to formulate assessments of
risk. It is more than a mathematical formula; it can be
thought of as an iterative process that challenges us
to imagine the potential for ``unknown'', \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Oppegaard:2020:PPA,
author = "Brett Oppegaard",
title = "Prototyping and public art: design and field studies
in locative media",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "2",
pages = "16--27",
month = aug,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3394264.3394266",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Aug 13 16:12:37 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394266",
abstract = "This experience report shares lessons learned from a
multi-staged prototyping process, over a five-year
period, that involved the creation and iterative
development of a mobile platform and dozens of
prototype examples of interactive locative-media
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Clark:2020:RTP,
author = "Tracy Clark",
title = "Review of {``\booktitle{Teaching Professional and
Technical Communication: A Practicum in a Book}'' by
Tracy Bridgeford, Bridgeford, T. (2018). Teaching
professional and technical communication: a practicum
in a book. Utah State University Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "2",
pages = "28--29",
month = aug,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3394264.3394268",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Aug 13 16:12:37 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394268",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{McPherson:2020:RIG,
author = "Cynthia McPherson",
title = "Review of {``\booktitle{The IEEE Guide to Writing in
the Engineering and Technical Fields}'' by David Kmiec
and Bernadette Longo, Kmiec, D. \& Longo, B. (2017).
The IEEE guide to writing in the engineering and
technical fields. John Wiley \& Sons, Inc.}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "2",
pages = "30--31",
month = aug,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3394264.3394269",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Aug 13 16:12:37 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394269",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Mitchell:2020:RKT,
author = "Claudia Mitchell",
title = "Review of {``\booktitle{Key Theoretical Frameworks:
Teaching Technical Communication in the Twenty-First
Century}'' by Angela M. Haas and Michelle F. Eble,
Haas, A. M., \& Eble, M. F. (2018). Key theoretical
frameworks: Teaching technical communication in the
twenty-first century. Utah State University}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "2",
pages = "32--33",
month = aug,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3394264.3394270",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Aug 13 16:12:37 MDT 2020",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394270",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Lauer:2020:ITD,
author = "Claire Lauer",
title = "Implementing a transactional design model to ensure
the mindful development of public-facing science
communication projects",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "3",
pages = "4--15",
month = nov,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3410430.3436988",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Mar 31 15:39:06 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3410430.3436988",
abstract = "This paper introduces the concept of transactional
design---integrating Druschke's ``transactional'' model
of rhetoric and science and Kinsella's model of
``public expertise''---to demonstrate how technical
communication and user experience (UX) designers
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Slotkin:2020:ACP,
author = "Alexander Slotkin",
title = "Along the cow path: technical communication within a
{Jewish Cemetery}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "3",
pages = "16--25",
month = nov,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3410430.3436989",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Mar 31 15:39:06 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3410430.3436989",
abstract = "Technical communication and user experience studies
traditionally uphold Western onto-epistemological
distinctions between technical users and objects.
Recent calls for the inclusion of cultural approaches
to technical communication, however, have asked
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Berger:2020:RWI,
author = "Arthur Berger",
title = "Review of {``\booktitle{Wicked, Incomplete, and
Uncertain: User Support in the Wild and the Role of
Technical Communication} by Jason Swarts (2018),'' Utah
State University Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "3",
pages = "26--27",
month = nov,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3410430.3436990",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Mar 31 15:39:06 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3410430.3436990",
abstract = "In Wicked, Incomplete, and Uncertain, Jason Swarts
examines the changing role of technical communication
in addressing user problems that are becoming more
specialized and situated within use cases that users
themselves do not readily understand. These \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Pfannenstiel:2020:RCS,
author = "A. Nicole Pfannenstiel",
title = "Review of {``\booktitle{Content Strategy in Technical
Communication} by Guiseppe Getto, Jack T. Labriola, and
Sheryl Ruszkiewicz (Eds.). (2020),'' Content strategy
in technical communication. Routledge}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "3",
pages = "28--29",
month = nov,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3410430.3436991",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Wed Mar 31 15:39:06 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3410430.3436991",
abstract = "Getto, Labriola, and Ruszkiewicz's edited collection,
Content Strategy in Technical Communication, is an
important addition to the field of technical
communication, and important as one of the only
collections to address best practices in content
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Cheek:2020:PTC,
author = "Ryan Cheek",
title = "Political technical communication and ideographic
communication design in a pre-digital congressional
campaign",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "4",
pages = "4--14",
month = dec,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3431932.3431933",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:18:45 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3431932.3431933",
abstract = "Building on the work of technical communication
scholars concerned with social justice and electoral
politics, this article examines the Coray for Congress
(1994) campaign as a case study to argue in support of
a more formal disciplinary commitment to \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Olman:2020:HCH,
author = "Lynda Olman and Danielle DeVasto",
title = "Hybrid collectivity: hacking environmental risk
visualization for the {Anthropocene}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "4",
pages = "15--28",
month = dec,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3431932.3431934",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:18:45 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3431932.3431934",
abstract = "In this essay, we propose a hack of existing models of
environmental risk communication so that they will
better address Anthropocene risks. We focus our
discussion on a key area of risk communication:
environmental risk visualization (ERV). Drawing on
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Vance:2020:RRT,
author = "Bremen Vance and Lauren Malone",
title = "Review of {``\booktitle{Rhetoric technology and the
virtues} by Jared S. Colton and Steve Holmes,''[
Colton, J. S., \& Holmes, S. (2018).
\booktitle{Rhetoric, technology, and the virtues}. Utah
State University Press]}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "8",
number = "4",
pages = "29--30",
month = dec,
year = "2020",
CODEN = "????",
DOI = "https://doi.org/10.1145/3431932.3431935",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:18:45 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3431932.3431935",
abstract = "Discussions about communication and education have
become focused on social justice in recent years, and
with good reason. Social justice is at the forefront of
many aspects of our daily lives in news, education, and
even entertainment. As digital \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Butts:2021:DME,
author = "Shannon Butts and Madison Jones",
title = "Deep mapping for environmental communication design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "1",
pages = "4--19",
month = mar,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3437000.3437001",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:23:26 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3437000.3437001",
abstract = "This article shares lessons from designing {$<$
u$>$EcoTour$<$}/{u$>$}, a multimedia environmental
advocacy project in a state park, and it describes
theoretical, practical, and pedagogical connections
between locative media and community-engaged design.
While maps \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Itchuaqiyaq:2021:DDC,
author = "Cana Uluak Itchuaqiyaq and Breeanne Matheson",
title = "Decolonizing decoloniality: considering the (mis)use
of decolonial frameworks in {TPC} scholarship",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "1",
pages = "20--31",
month = mar,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3437000.3437002",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:23:26 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3437000.3437002",
abstract = "As the field of technical and professional
communication (TPC) has moved toward more inclusive
perspectives, the use of decolonial frameworks has
increased rapidly. However, TPC scholarship designed
using decolonial frameworks lacks a clear, centralized
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Ibrahim:2021:RNT,
author = "Mai Ibrahim",
title = "Review of {``\booktitle{Nihilism and technology} by
Nolen Gertz,'' [Gertz, N. (2018). \booktitle{Nihilism
and technology}. Rowman \& Littlefield]}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "1",
pages = "32--34",
month = mar,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3437000.3437003",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:23:26 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3437000.3437003",
abstract = "Nolen Gertz's Nihilism and Technology is a commendable
book the analyzes the human-technology relations by
applying Nietzsche's nihilistic views to technology. By
exploring the intertwinement of technology and
nihilism, the book underscores its thesis \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{West:2021:RRH,
author = "Temple West",
title = "Review of {``\booktitle{Rhetoric of health and
medicine as\slash is: Theories and approaches for the
field} by Lisa Melon{\c{c}}on, S. Scott Graham, Jenell
Johnson, John A. Lynch, and Cynthia Ryan,''
[Melon{\c{c}}on, L. Graham, S.S, Johnson, J., Lynch, J.,
\& Ryan, S. (Eds). (2020). \booktitle{Rhetoric of health and
medicine as\slash is: Theories and approaches for the
field}. The Ohio State University
Press. https://doi.org/10.26818/9780814214466]}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "1",
pages = "35--36",
month = mar,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3437000.3437004",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:23:26 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3437000.3437004",
abstract = "The foreword, written by Judy Z. Segal, begins with a
brief dialogue between a patient and a nurse that
illustrates the effects of discursive actions on health
and medicine. It is a dialogue between a patient and a
nurse, reminiscent of stories of \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Cogbill-Seiders:2021:RSC,
author = "Elisa Cogbill-Seiders",
title = "Review of {``\booktitle{The science of communicating
science} by Craig Cormick,'' [Cormick, C. (2019).
\booktitle{The science of communicating science}. CSIRO
publishing]}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "1",
pages = "37--38",
month = mar,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3437000.3437005",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:23:26 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3437000.3437005",
abstract = "The Science of Communicating Science by Dr. Craig
Cormick is a lively introduction to the foundational
principles of science communications, particularly
those oriented towards the public. Dr. Craig Cormick is
a well-known science communicator and \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Weems:2021:RRW,
author = "Elizabeth E. Weems",
title = "Review of {``\booktitle{Rhetorical work in emergency
medical services: Communicating in the unpredictable
workplace} by Elizabeth Angeli,'' [Angeli,
E. L. (2019). \booktitle{Rhetorical work in emergency
medical services: communicating in the unpredictable
workplace}. Routledge]}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "1",
pages = "39--41",
month = mar,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3437000.3437006",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri May 21 10:23:26 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3437000.3437006",
abstract = "In Rhetorical Work in Emergency Medical Services:
Communicating in the Unpredictable Workplace (2019),
Elizabeth L. Angeli explores the unpredictable
workplaces which are the locations of emergency medical
services provided by first responders, the EMS
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Zhu:2021:MLA,
author = "Junzhe Zhu and Elizabeth Wickes and John R.
Gallagher",
title = "A machine learning algorithm for sorting online
comments via topic modeling",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "2",
pages = "4--14",
month = jul,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3453460.3453462",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jul 17 11:12:27 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3453460.3453462",
abstract = "This article uses a machine learning algorithm to
demonstrate a proof-of-concept case for moderating and
managing online comments as a form of content
moderation, which is an emerging area of interest for
technical and professional communication (TPC)
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Butts:2021:RHG,
author = "Jimmy Butts and Josephine Walwema",
title = "Rhetorical hedonism and gray genres",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "2",
pages = "15--26",
month = jul,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3453460.3453461",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jul 17 11:12:27 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3453460.3453461",
abstract = "As technical genres continue to grow and morph in
promising new directions, we attempt an analysis of
what are typically viewed as mundane genres. We use the
term gray genres, which we find useful for
interrogating texts that tend to fall in categories
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Mogull:2021:TCM,
author = "Scott A. Mogull",
title = "Technical content marketing along the technology
adoption lifecycle: experience report",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "2",
pages = "27--35",
month = jul,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3453460.3453463",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Jul 17 11:12:27 MDT 2021",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3453460.3453463",
abstract = "This article provides an overview of technical content
marketing and examines the audiences and messaging for
technical product messaging, which differ from general
consumer products. Notably, technical products,
particularly those in innovative \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Bivens:2021:UHC,
author = "Kristin Marie Bivens and Candice A. Welhausen",
title = "Using a hybrid card sorting-affinity diagramming
method to teach content analysis: experience report",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "3",
pages = "4--13",
month = sep,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3468859.3468860",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:31 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3468859.3468860",
abstract = "In this teaching experience report, we describe a
research experience for undergraduates (REUs) designed
to cognitively support the work of two student research
assistants (RAs) from a two-year college (2YC) on a
funded project that involved analyzing \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Wright:2021:OTS,
author = "David Wright and Daniel B. Shank and Thomas
Yarbrough",
title = "Outcomes of training in smart home technology
adoption: a living laboratory study",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "3",
pages = "14--26",
month = sep,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3468859.3468861",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:31 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3468859.3468861",
abstract = "While various forms of smart home technology have been
available for decades, they have yet to achieve
widespread adoption. Although they have risen in
popularity during recent years, the general public
continue to rate smart home devices as overly
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Myers:2021:RSV,
author = "Angela Myers",
title = "Rewriting sexual violence prevention: a comparative
rhetorical analysis of online prevention courses in the
{United States} and {New Zealand}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "3",
pages = "27--36",
month = sep,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3468859.3468862",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:31 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3468859.3468862",
abstract = "As part of a larger research project on the rhetoric
of sexual violence prevention in online university
courses, the researcher conducted rhetorical analyses
of two prevention courses from the United States and
New Zealand. This study analyzed the \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Edenfield:2021:UAP,
author = "Avery Edenfield and Hailey Judd and Emmalee Fishburn
and Felicia Gallegos",
title = "Unlikely allies in preventing sexual misconduct:
Student led prevention efforts in a technical
communication classroom: experience report",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "4",
pages = "4--12",
month = dec,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3487213.3487214",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:32 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3487213.3487214",
abstract = "Students' participation in relevant service learning
can have a unique impact on their institution of higher
education, if provided the opportunity. This article
explores student-designed sexual misconduct prevention
efforts taking place in an \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Shafer:2021:RAA,
author = "Luana Shafer",
title = "Review of {``\booktitle{Awful archives: Conspiracy
theory, rhetoric, and acts of evidence} by Jenny
Rice,'' Rice, J. (2020). The Ohio State University
Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "4",
pages = "13--14",
month = dec,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3487213.3487215",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:32 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3487213.3487215",
abstract = "Awful Archives presents a timely discussion of
controversies and the line between what constitutes
``good'' versus ``bad'' evidence within empiricism and
the scientific process. Calling attention to the fact
that evidence is rhetorically constructed, Rice
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Tang:2021:RET,
author = "Yingying Tang",
title = "Review of {``\booktitle{Equipping technical
communicators for social justice work: Theories,
methodologies, and pedagogies},'' by Rebecca Walton \&
Godwin Y. Agboka; Walton, R., \& Agboka, G. Y. (Eds.)
(2021). Equipping technical communicators for social
justice work: Theories, methodologies, and pedagogies.
University Press of Colorado}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "4",
pages = "15--16",
month = dec,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3487213.3487216",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:32 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3487213.3487216",
abstract = "Historically, the field of technical and professional
communication (TPC) has seen its ethical responsibility
in a rather narrow way: TPC has been thought to be
related only to precisely and correctly transmitting
information, and TPC's ethical \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Hernandez:2021:RLP,
author = "Jess V{\'a}zquez Hern{\'a}ndez",
title = "Review by {``\booktitle{Literacy and pedagogy in an
age of misinformation and disinformation},'' Edited by
Tara Lockhart, Brenda Glascott, Chris Warnick, Juli
Parrish, and Justin Lewis; Lockhart, T., Glascott, B.,
Warnick, C., Parrish, J., \& Lewis, J. (Eds.) (2021).
Parlor Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "9",
number = "4",
pages = "17--18",
month = dec,
year = "2021",
CODEN = "????",
DOI = "https://doi.org/10.1145/3487213.3487217",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Thu Jan 20 14:52:32 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3487213.3487217",
abstract = "Literacy and Pedagogy in an Age of Misinformation And
Disinformation (2021) joins ongoing engagement with the
topics of post-truth rhetorics (Carillo, 2018;
McComiskey 2017; McIntyre 2018), evolving technologies
in composition (Laquintano and Vee, 2017; \ldots{})
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Sparby:2022:IDU,
author = "Erika Sparby and Courtney Cox",
title = "Investigating disembodied university crisis
communications during {COVID-19}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "4--13",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507455",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507455",
abstract = "The COVID-19 pandemic has shown us many weaknesses in
crisis communication, especially at universities where
campus communities are often rendered as disembodied
monoliths. In this article, we select a case example
from our own institution to show that \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Altamirano:2022:ERS,
author = "Amanda Altamirano and Sonia H. Stephens",
title = "Experience report streamlining complex website design
using a content audit selection heuristic",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "14--23",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507456",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507456",
abstract = "In this project experience report, we describe our
experience working as researchers specializing in
technical communication that informed the risk
communication decisions for an interdisciplinary,
grant-funded, risk communication website called
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Ballentine:2022:DHT,
author = "Brian Ballentine",
title = "Digital humanities and technical communication
pedagogy: a case and a course for cross-program
opportunities",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "24--37",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507457",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507457",
abstract = "Technical communication instructors, especially those
with expertise in visual rhetoric, information design,
or multimedia writing are well-suited to teach an
introductory Digital Humanities (DH) course. Offering a
DH course provides an opportunity to \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Dayley:2022:EDS,
author = "Chris Dayley",
title = "Ethical deception: student perceptions of diversity in
college recruitment materials",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "38--50",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507458",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507458",
abstract = "The use of images of students from traditionally
underrepresented racial and ethnic backgrounds in
college recruitment materials presents a seemingly
difficult dilemma. Should colleges and universities use
diversity in recruitment materials to try and
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Hope:2022:RCB,
author = "Lacy Hope",
title = "Review of {``\booktitle{Composition and Big Data},
edited by Amanda Licastro and Benjamin Miller,''
(2021). University of Pittsburg Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "51--53",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507459",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507459",
abstract = "The evolution of digital tools and platforms has
ushered in new possibilities for researchers, scholars,
and practitioners of rhetoric and composition and
adjacent fields like technical communication. These
technologies change the ways we can gather, \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Durazzi:2022:RTM,
author = "Allison Durazzi",
title = "Review of {``\booktitle{Type Matters: The Rhetoricity
of Letterforms} edited by Christopher Scott Wyatt and
D{\`a}nielle Nicole DeVoss,'' (2018). Parlor Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "54--56",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507460",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib;
https://www.math.utah.edu/pub/tex/bib/font.bib;
https://www.math.utah.edu/pub/tex/bib/typeset.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507460",
abstract = "Understanding the characteristics of letters---their
names, sounds, relations to the other letters, and
shapes (aka letterforms)---is at one point in our lives
so new that we need elaborate learning aids. But, after
decades of reading and writing, \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Wilkes:2022:RRO,
author = "Lydia Wilkes",
title = "Review of {``\booktitle{Rhet Ops: Rhetoric and
Information Warfare} edited by Jim Ridolfo and William
Hart-Davidson,'' (2019). University of Pittsburgh
Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "1",
pages = "57--59",
month = mar,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507454.3507461",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Sep 20 09:16:33 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507454.3507461",
abstract = "Rhet Ops: Rhetoric and Information Warfare provides a
timely set of perspectives on the intersections of
digital rhetoric and militarized operations conducted
to foment or curtail violence. Rhet ops, shorthand for
rhetorical operations, refers to the \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Frith:2022:ICD,
author = "Jordan Frith and Sarah Read",
title = "Introduction: communication and design
infrastructures",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "4--9",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507858",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507858",
abstract = "This article is the introduction of the first of two
Communication Design Quarterly special issues focused
on conceptualizations of infrastructure. This
introduction explains the inspiration for these two
special issues and details the growth of \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Ranade:2022:ISU,
author = "Nupoor Ranade and Jason Swarts",
title = "Infrastructural support of users' mediated potential",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "10--21",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507859",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507859",
abstract = "As one kind of designed communication, technical
communication is created for readers we assume use the
content for some situated purpose. Understanding users
and their situations to be varied, communicators rely
on simplified models of both to create \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Sherrill:2022:AIP,
author = "John T. Sherrill and Michael J. Salvo",
title = "Automated infrastructures: participation's changing
role in postindustrial work",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "22--31",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507860",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507860",
abstract = "As artificial intelligence (AI) automates technical
and dialogic processes, technical communicators produce
value through articulating complex problems,
facilitating new forms of participation, and managing
user-generated content via experience \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{McMullin:2022:BED,
author = "Michelle McMullin and Hadi Riad Banat and Shelton
Weech and Bradley Dilger",
title = "Building ethical distributed teams through sustained
attention to infrastructure",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "32--43",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507861",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507861",
abstract = "Building sustainable infrastructure is a core
principle of Constructive Distributed Work (CDW), an
integrated approach to project management and team
building. In this article, we explain the origins of
CDW and describe the theory of sustainable \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Davis:2022:WIF,
author = "Katlynne Davis and Danielle Mollie Stambler and
Jessica Lynn Campbell and Daniel L. Hocutt and Ann Hill
Duin and Isabel Pedersen",
title = "Writing infrastructure with the fabric of digital life
platform",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "44--56",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507862",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507862",
abstract = "Teaching writing involves helping students develop as
critical communicators who use writing to question
often-unseen systems of power enabled by
infrastructures, including digital spaces and
technologies. This article uses Walton, Moore, and
Jones' \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{York:2022:AHC,
author = "Eric J. York",
title = "Alternate histories and conflicting futures: \pkg{git}
version control as software development
infrastructure",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "57--65",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507863",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507863",
abstract = "Despite their central importance to a variety of
endeavors and despite widespread use in both industry
and academia, version control systems (software for
tracking versions of files) have not been extensively
studied in fields related to technical communication,
rhetoric, and communication design. Git, by far the
most dominant version control system today, is largely
absent. This study theorizes Git as boundary
infrastructure---infrastructure used to facilitate
collaboration across disciplines and domains. The
unique characteristics of boundary infrastructure
explain how something as prominent as Git can be so
invisible and help identify dangers posed by boundary
infrastructure. Drawing on modes of resistance
developed in feminist rhetorics, this article concludes
with suggestions to ameliorate the negative effects
such infrastructure might have on collaborative
knowledge work",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Lerma:2022:RLC,
author = "Corina Lerma",
title = "Review of {``\booktitle{Literacy as Conversation:
Learning Networks in Urban and Rural Communities} by
Eli Goldblatt and David A. Jolliffe'' Goldblatt, E., \&
Jolliffe, D. A. (2020). University Of Pittsburgh
Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "66--68",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507864",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507864",
abstract = "Eli Goldblatt and David A. Jolliffe's 2020 Literacy as
Conversation: Learning Networks in Urban and Rural
Communities is to be interpreted as a ``book of
essays'' and, more importantly, as vivid and lived
conversations that aim to showcase nearly three
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Pellegrini:2022:RDT,
author = "Mason Pellegrini",
title = "Review of {``\booktitle{Design Thinking in Technical
Communication: Solving Problems through Making and
Collaboration} by Jason C. K. Tham'' Tham, J. C. K.
(2021). Routledge}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "2",
pages = "69--71",
month = jul,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507857.3507865",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Fri Nov 4 06:59:46 MDT 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507857.3507865",
abstract = "The use of design thinking (DT) as a pedagogical and
problem-solving strategy has been gaining interest in
technical and professional communication (TPC) for
years, and Jason Tham's Design Thinking in Technical
Communication is the best and most \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Read:2022:IWI,
author = "Sarah Read and Jordan Frith",
title = "Introduction: writing infrastructure",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "5--9",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507871",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507871",
abstract = "This article is the introduction to the second of two
Communication and Design Quarterly special issues
focused on conceptualizations of infrastructure. While
there are more continuities than differences between
the themes and methodologies of articles \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Itchuaqiyaq:2022:CPS,
author = "Cana Uluak Itchuaqiyaq and Jordan Frith",
title = "Citational practices as a site of resistance and
radical pedagogy: positioning the multiply marginalized
and underrepresented {(MMU)} scholar database as an
infrastructural intervention",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "10--19",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507872",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507872",
abstract = "Discursive infrastructures are forms of writing that
remain mostly invisible but shape higher-level
practices built upon their base. This article argues
that citational practices are a form of discursive
infrastructure that are bases that shape our \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Gilbert:2022:TPI,
author = "Carrie Anne Gilbert",
title = "The text-privileging infrastructures of academic
journals",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "20--21",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507873",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507873",
abstract = "There is a gap in the academic literature examining
how visual elements enhance verbal communication. We
intuitively know that a well-placed graph or diagram
can help get a complex point across, but the ``how''s
and ``why''s remain more art than science. \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Comi:2022:IMS,
author = "Dana Comi",
title = "``{It} must be a system thing'': information
infrastructure genres as sites of inequity",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "22--32",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507874",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507874",
abstract = "Drawing on qualitative data collected from program
participants in the Special Supplemental Nutrition
Program for Women, Infants, and Children (WIC), I show
how federal government assistance information
infrastructure often does not remediate, and \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Weber:2022:MIN,
author = "Ryan Weber",
title = "Making infrastructure into nature: how documents embed
themselves into the bodies of oysters",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "33--45",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507875",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507875",
abstract = "This article contributes to a growing research area in
writing studies that examines how documents perform
infrastructure functions. The article uses document
analysis and interviews to examine the ecology of
documents necessary to establish oyster \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Adams:2022:TIR,
author = "Jonathan Adams",
title = "A theory of infrastructural rhetoric",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "46--55",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507876",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507876",
abstract = "This article theorizes infrastructures and their
components as rhetorical objects for analysis and
persuasive use. Though the term infrastructure has been
applied broadly to several studies in the social
sciences, writing, technical communication, and
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Rouge:2022:USA,
author = "Mary {Le Rouge} and Clancy Ratliff and Donnie {Johnson
Sackey}",
title = "Using situational analysis to reimagine
infrastructure",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "3",
pages = "56--66",
month = sep,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3507870.3507877",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Dec 20 07:56:16 MST 2022",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3507870.3507877",
abstract = "In this article, we ask what it means to think of
infrastructure discursively through situational
analysis. First, we consider how policymakers have
historically used writing and rhetoric to redefine,
reframe, and resituate what infrastructure can be in
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Caravella:2022:SER,
author = "Elizabeth Caravella and Rich Shivener and Nanditha
Narayanamoorthy",
title = "Surveying the Effects of Remote Communication \&
Collaboration Practices on Game Developers Amid a
Pandemic",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "4",
pages = "5--15",
month = dec,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3531210.3531211",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:46 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3531210.3531211",
abstract = "Communication and collaboration are essential parts of
the game development process. However, during the
global pandemic, the shift to remote work marked a
sudden change in how developers could communicate and
collaborate with one another, as usual ad-. \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Greene:2022:EDA,
author = "Jacob Greene",
title = "Ethical Design Approaches for Workplace Augmented
Reality",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "4",
pages = "16--26",
month = dec,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3531210.3531212",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:46 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3531210.3531212",
abstract = "Augmented reality (AR) technologies are increasingly
being implemented in various workplace contexts;
however, they pose a number of ethical design
challenges. To discern the ethical implications of
workplace AR, this article conducts an analysis of the
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Clay:2022:EPR,
author = "Michael Clay and Jennifer Smith-Mayo and Bridie
McGreavy",
title = "Embodied Participation: (re){Situating} Bodies in
Collaborative Research",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "4",
pages = "27--39",
month = dec,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3531210.3531213",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:46 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3531210.3531213",
abstract = "Our paper centers embodiment as a theme and a process
in research through describing the fine-grained
practices and everyday interactions that shape
collaborative research in the contexts of watershed
restoration and environmental monitoring. We focus
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Friedman:2022:RBM,
author = "Malaka Friedman",
title = "Review of {``\booktitle{Beyond the Makerspace: Making
and Relational Rhetorics}'' by Ann Shivers-McNair
(2021). University of Michigan Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "4",
pages = "40--41",
month = dec,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3531210.3531214",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:46 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3531210.3531214",
abstract = "Beyond the Makerspace: Making and Relational Rhetorics
(2021) provides an engaging study of contributions
makerspaces provide (both within and outside the making
movement) to meaning making through the lens of
rhetoric and storytelling. Shivers-McNair \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Mathis:2022:RVM,
author = "Wesley Mathis",
title = "Review of {``\booktitle{Vibrant Matter: a Political
Ecology of Things}'' by Jane Bennett, (2010). Duke
University Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "4",
pages = "42--43",
month = dec,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3531210.3531216",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:46 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3531210.3531216",
abstract = "In Vibrant Matter: A Political Ecology of Things
(2010), Jane Bennett encourages her readers to slow
down the internal thoughts of human superiority over
``intrinsically inanimate matter'' --- thoughts that
prevent them from detecting \ldots{} a fuller range of
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Neal:2022:RDM,
author = "D'Arcee Charington Neal",
title = "Review of {``\booktitle{Dislike-Minded: Media,
Audiences, and the Dynamics of Taste}'' by Jonathan
Gray, (2021). New York}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "10",
number = "4",
pages = "44--45",
month = dec,
year = "2022",
CODEN = "????",
DOI = "https://doi.org/10.1145/3531210.3531215",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:46 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3531210.3531215",
abstract = "In Dislike-Minded, Jonathan Gray makes a fascinating
case for why the idea of dislike, away from disgust,
anger, or hatred is worthy of its own lane of study.
Pointing out that ratings, algorithms, collection data,
and even academia prioritizes positive \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Swacha:2023:CCP,
author = "Kathryn Yankura Swacha",
title = "The {Coping with COVID Project}: Participatory Public
Health Communication",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "1",
pages = "4--18",
month = mar,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3563890.3563891",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:47 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3563890.3563891",
abstract = "This paper reports on The Coping with COVID Project, a
qualitative study and public-facing platform that
invited participants to share their experiences, via
stories and images, with navigating COVID-related
public health guidelines. The study revealed \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Balghare:2023:EHC,
author = "Akshata J. Balghare",
title = "Exploring Healthcare Communication Gaps Between {US}
Universities and Their International Students: a
Technical Communication Approach",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "1",
pages = "19--31",
month = mar,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3563890.3563892",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:47 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3563890.3563892",
abstract = "US healthcare is a complicated system not just for
US-born citizens but also international students in the
US. While universities inform international students
about how US healthcare functions, these students still
struggle with navigating healthcare \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Clem:2023:QNR,
author = "Sam Clem and Beth Buyserie",
title = "Questioning Neoliberal Rhetorics of Wellness:
Designing Programmatic Interventions to Better Support
Graduate Instructor Wellbeing",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "1",
pages = "32--41",
month = mar,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3563890.3563893",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:47 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3563890.3563893",
abstract = "Previous research has recognized the neoliberal trends
that permeate the rhetorics of academic wellness,
placing the responsibility for wellbeing on individuals
rather than institutions and systems. In this study,
the authors implemented a participatory \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Carter:2023:CSC,
author = "Daniel Carter",
title = "Constructing Structured Content on {WordPress}:
Emerging Paradigms in {Web} Content Management",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "1",
pages = "42--52",
month = mar,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3563890.3563894",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:47 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3563890.3563894",
abstract = "Web content management systems (WCMSs) are widely used
technologies that, like previous writing tools, shape
how people think about and create documents. Despite
their influence and ubiquity, however, WCMSs have
received exceedingly little attention \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{DeGenaro:2023:RPP,
author = "Anthony DeGenaro",
title = "Review of {``\booktitle{The Profession and Practice of
Technical Communication}'' by Yvonne Cleary (2022).
Routledge}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "1",
pages = "53--54",
month = mar,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3563890.3563896",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:47 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3563890.3563896",
abstract = "Yvonne Cleary's The Profession and Practice of
Technical Communication (2022) offers a narrative
survey on communication design/technical communication
as an academic field of study but also builds bridges
between academic work (both pedagogical and \ldots{})",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Liu:2023:RED,
author = "Meng-Hsien Neal Liu",
title = "Review of {``\booktitle{Everyday Dirty Work:
Invisibility, Communication, and Immigrant Labor}'' by
Wilfredo Alvarez, (2022). The Ohio State University
Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "1",
pages = "55--57",
month = mar,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3563890.3563895",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Tue Mar 7 11:14:47 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3563890.3563895",
abstract = "Wilfredo Alvarez's (2022) Everyday Dirty Work:
Invisibility, Communication, and Immigrant Labor
premises its thesis around ``the vital relationship
among work, social and cultural integration, and
language acquisition'' (p. 3) for many multiply
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Amidon:2023:CER,
author = "Timothy R. Amidon and Kristen R. Moore and Michele
Simmons",
title = "Community Engaged Researchers and Designers: How We
Work and What We Need",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "2",
pages = "5--9",
month = jul,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592356.3592357",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:54 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592356.3592357",
abstract = "This introductory essay describes the need for clarity
and openness surrounding community-engaged research
projects, which comprise expertise, efforts, and
experiences that often fail to make their way into
traditional research accounts and articles.",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Grant:2023:DPI,
author = "Carrie Grant and Dorian Walker",
title = "Designing Public Identity: Finding Voice in
Coalitional Technical Writing with Black-Led
Organizations",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "2",
pages = "10--17",
month = jul,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592356.3592358",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:54 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592356.3592358",
abstract = "This experience report offers an applied example of
coalitional communication design, written
collaboratively by a white faculty member for a student
grant writing program and a Black executive director of
a community organization. Highlighting the \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Wertz:2023:SSB,
author = "Olivia M. Wertz and Kandi Workman and Erin Brock
Carlson",
title = "Seeking Out the Stakeholders: Building Coalitions to
Address Cultural (In)equity through Arts-based,
Community-engaged Research",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "2",
pages = "18--27",
month = jul,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592356.3592359",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:54 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592356.3592359",
abstract = "Artists are an important, but under-recognized, aspect
of rural community growth. This research article
details a collaborative project between a statewide
arts organization and academic researchers in West
Virginia designed to document the needs of \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Novotny:2023:CDC,
author = "Maria Novotny and Gina Davis and Maya Grobel and
Jennifer Vesbit",
title = "Community-Driven Concepts to Support {TPC} Coalition
Building in a Post-{Roe} World",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "2",
pages = "28--37",
month = jul,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592356.3592360",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:54 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592356.3592360",
abstract = "As threats against reproductive autonomy increase
nationally, coalition building serves as an essential
practice to advocate for the needs of reproductive
persons. This experience report focuses on the work of
coalition building for those seeking access \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Allison:2023:MGS,
author = "Lydia Allison and Christopher Maggio and Salma Kalim
and Megan Schoettler",
title = "Making Graduate Student {CER} Practices Visible:
Navigating the Double-Binds of Identities, Space, and
Time",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "2",
pages = "38--43",
month = jul,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592356.3592361",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:54 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592356.3592361",
abstract = "In this dialogue, four recently commenced PhD students
discuss and thus expound upon how their
community-engaged research shaped their methodologies
and vice versa. The four authors explain how they each
individually overcame the double-binds of \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Hartline:2023:HLS,
author = "Megan Faver Hartline",
title = "The Hidden Labor of Sustaining Community
Partnerships",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "2",
pages = "44--49",
month = jul,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592356.3592362",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:54 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592356.3592362",
abstract = "In this experience report, I discuss the difficult,
often hidden, labor of setting up, developing, and
maintaining the relationships that are foundational to
community-engaged research. Drawing on my own
partnership building experiences as a graduate
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Amidon:2023:ISI,
author = "Timothy R. Amidon and Ann Blakeslee and Erin Brock
Carlson and Lehua Ledbetter and Kristen R. Moore and
Emma Rose and Michele Simmons",
title = "Introduction to the Second Issue: a Conversation about
Community-Engaged Research",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "5--11",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592368",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592368",
abstract = "This introductory dialogue invites readers to think
with a range of scholars about the role of community
engaged researchers in the field. It draws together a
range of perspectives as way of honoring CER through
both methodology and genre. The authors \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Itchuaqiyaq:2023:DCE,
author = "Cana Uluak Itchuaqiyaq and Chris A. Lindgren and
Corina Qaagraq Kramer",
title = "Decolonizing Community-Engaged Research: Designing
{CER} with Cultural Humility as a Foundational Value",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "12--20",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592369",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592369",
abstract = "In this article, we uptake the call for equipping
researchers in practicing socially just CER in
Indigenous communities through developing a framework
for cultural humility in CER. Sparked by our research
team's experience considering the potential of
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Ledbetter:2023:BPW,
author = "Lehua Ledbetter and Alexandria Neelis",
title = "Beyond Policy: What Plants and Communities Can Teach
us About Sustainable Changemaking",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "21--27",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592370",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592370",
abstract = "In this community insight paper, we share
conversations that took place over the course of two
years that we believe shed light on the informal and
less-recognized ways that humans forge trust as they
design communication to help each other survive as
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Lee:2023:CEU,
author = "Soyeon Lee and Heather Noel Turner and Emma J. Rose",
title = "Community-Engaged User Experience Pedagogy: Stories,
Emergent Strategy, and Possibilities",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "28--41",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592371",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592371",
abstract = "In this article, we discuss the unique challenges of
Community-Engaged User Experience (CEUX) by using
storytelling and present a framework of emergent
patterns (brown, 2017) to make visible labor, practice,
and messiness of the process of building, \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Blakeslee:2023:SCB,
author = "Ann M. Blakeslee and Kristine M. Gatchel and David
Boeving and Brent Miller",
title = "Story of a Community-Based Writing Resource --- and a
Call to Engage",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "42--53",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592372",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592372",
abstract = "This article tells the story of YpsiWrites, a
community writing resource that provides support,
resources, and programs for all writers. It shows how
ideas from adrienne maree brown's \booktitle{Emergent
Strategy} (2017) provide a generative framework for
community- \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Cameron:2023:ADN,
author = "Shanna Cameron",
title = "Amplifying Diverse Narratives of Social Support in
Online Health Design",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "54--66",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592373",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592373",
abstract = "This article interrogates the competing narratives
present in one online community for Asherman syndrome
to highlight how certain stories about
infertility/parenthood thrive in online discussions
while others are suppressed or silenced. The author
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Moore:2023:TDC,
author = "Kristen R. Moore and Erica M. Stone",
title = "Tracing the Development and Circulation of a Tool for
Coalitional Change",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "67--72",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592374",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592374",
abstract = "This experience report describes the origin story and
use journey of a visual tool for community engagement
and organizational change work. We articulate the tool
(i.e., the pyramid) as a theoretical framework and
demonstrate how the tool has been used \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Lantz:2023:RVE,
author = "Susan Jennings Lantz",
title = "Review of {``\booktitle{Violent Exceptions: Children's
Human Rights and Humanitarian Rhetorics} by Wendy S.
Hesford,'' The Ohio State University Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "73--74",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592375",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592375",
abstract = "Will someone please think of the children? W.C. Fields
has been notoriously associated with the warning
``never to work with children and animals.'' And he was
right! Both varieties of co-performers are guaranteed
to steal the show from any adult in the \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Das:2023:RUE,
author = "Meghalee Das",
title = "Review of {``\booktitle{User Experience as Innovative
Academic Practice} by Kate Crane and Kelli Cargile
Cook,'' The WAC Clearinghouse; University Press of
Colorado. https:\slash \slash doi.org\slash
10.37514\slash {TPC}-B.2022.1367}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "75--77",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592376",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592376",
abstract = "In User Experience as Innovative Academic Practice,
editors Kate Crane and Kelli Cargile Cook present and
curate fresh perspectives for instructional and
curriculum design by arguing that technical and
professional communication (TPC) programs will
\ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Coulter:2023:RTS,
author = "Andi Coulter",
title = "Review of {``\booktitle{Tuning in to Soundwriting} by
Kyle D. Stedman, Courtney S. Danforth, \& {Michael} J.
Faris,'' Stedman, K. D., Danforth, C. S., \& Faris, M.
J. (Eds.). (2021). enculturation/Intermezzo.
http://intermezzo.enculturation.net/14-stedman-et-al/index.html}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "78--79",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3592377",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3592377",
abstract = "Sonic rhetoric is still a relatively small field
within writing studies. For the uninitiated, the
editors define soundwriting as the study and practice
of writing recorded texts. As a digital and multimodal
text, Tuning in to Soundwriting explores how \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
@Article{Hines:2023:RWC,
author = "Jasara Hines",
title = "Review of {``\booktitle{Writing in the Clouds:
Inventing and Composing in Internetworked Writing
Spaces} by John Logie,'' (2021). Parlor Press}",
journal = j-COMMUN-DESIGN-Q-REVIEW,
volume = "11",
number = "3",
pages = "80--81",
month = sep,
year = "2023",
CODEN = "????",
DOI = "https://doi.org/10.1145/3592367.3617935",
ISSN = "2166-1200 (print), 2166-1642 (electronic)",
ISSN-L = "2166-1200",
bibdate = "Sat Dec 16 06:46:55 MST 2023",
bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
URL = "https://dl.acm.org/doi/10.1145/3592367.3617935",
abstract = "In the wake of the controversy surrounding the new AI
chatbot application, ChatGPT, I wonder how Logie would
seek to include this new technology in his work. I
ponder this because, throughout the book, Logie
presents compelling evidence for why the \ldots{}",
acknowledgement = ack-nhfb,
fjournal = "Communication Design Quarterly Review",
journal-URL = "https://dl.acm.org/loi/sigdoc-cdq",
}
